Site Search - Liferay Learn

Not all logs are downloaded for the last 30 days

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am trying to download through Liferay Cloud Console the logs for the last 30 days (or some similar longer interval), but in the...

Button dropdown menu follows scrolling in iframes

legacy Troubleshooting

Issue This article details a case where button dropdown menu follows scrolling actions within iframes, and how this can be resolved. Environment Liferay DXP 7.1 Resolution In iframes, popper.js will move the dropdown menu when scrolling. In order to fix this into place, please include...

Can't select pages from other sites

legacy Troubleshooting

Issue No Pages are displayed if a DDL with a 'Link to page' DDM field has been created on the Global Site Steps to reproduce 1) Navigate to the Global site 2) Go to Content & Data > Dynamic Data Lists> Manage Data Definitions (ellipsis on the top right side) 3) Create a new Data...

When changing web contents at the same time, the error message can be confusing

legacy Troubleshooting

Issue Editing web content concurrently Steps to reproduce 1) Create a Web Content 2) Open it for edit on 2 tabs 3) Edit it on the 1st tab and publish 4) Edit it on the 2nd tab and publish Expected behavior: The error should be: "Another user has made changes since you started editing. If...

Admin user unable to view commerce orders

legacy Troubleshooting

Issue Commerce orders are not visible to Admin user. User is able to see below error in logs: com.liferay.commerce.account.exception.NoSuchAccountException: No CommerceAccount exists with the primary key -1 Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The observed behavior is a...

storage.buckets.get access permission issue while integrating GCS

legacy Troubleshooting

Issue Getting below error in logs while integrating Google Cloud Storage with Liferay: [xyz].gserviceaccount.com does not have storage.buckets.get access to [bucket-name] Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Issue comes when storage.buckets.getaccess permission is not...

Portal slowness due to huge custom search results

legacy Troubleshooting

Issue Portal gets slow when using custom search, as it fetches huge search results in one go. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Issue can be resolved with customization. User can create a custom logic using AJAX call that would fetch...

Staging URLs within HTML Fragments are not converted to Live URLs when published

legacy Troubleshooting

Issue Steps to Reproduce Originally tested in a 7.2 bundle patched to DXP-7: 1. Create a new widget page called Help 2. In [Site_Administration] > Publishing > Staging, enable Local Live staging, leaving the defaults 3. Copy the Help page's staging URL...

Unable to upload multiple documents after invalid file is selected

legacy Troubleshooting

Issue Publishing a valid document extension in Documents and Media multiple files upload is disabled after attempting to publish an invalid document. Steps to reproduce 1) Navigate to Control Panel > System Settings > Documents and Media > File Extensions and enter '.docx' in place of ...

Deleting Form select option causes Form portlet to be unavailable

legacy Troubleshooting

Issue Steps to Reproduce Add a form with a select field with 3 options named A, B, C Save and Publish Form Go to publish Form Submit a form with B selected View entries Navigate back to Form and delete option B Save Form View entries Expected Result Form entry should be versioned and the...

Issue with Selected Categories in Asset Category Selector

legacy Troubleshooting

Issue Steps to Reproduce: Set up a vanilla 7.2 with the latest fix pack and start it. Go to Categorization->Categories and create some Vocabulary (the more vocabulary the better chances to reproduce it). In each Vocabulary create some Categories. In each Category create subcategories....

The selected theme is not retained when importing a site template from another site template

legacy Troubleshooting

Issue Since the radio option is missing, importing a site template from another template does not maintain the selected theme. Steps to reproduce 1) Navigate to Control Panel > Sites > Site Templates 2) Add a site template 3) Open the site template created in step 2 4) Navigate to Site...

The timestamp parameter in the document URL has not been changed

legacy Troubleshooting

Issue When Web Content is published, the document URL timestamp parameter in download links is not changed Steps to reproduce: 1. Upload a normal text document to the document library, check the download link for this document and take a note of the timestamp in the download-URL 2....

Error "Invalid domain for site key" when using reCAPTCHA

legacy Troubleshooting

Issue When using Google's reCAPTCHA, the CAPTCHA option won't show, instead the message "Invalid domain for site key" is displayed where the CAPTCHA should be. Environment Any Liferay DXP version with reCAPTCHA configured as the CAPTCHA engine. Resolution reCAPTCHA uses a pair of public...

Piwik script won't execute

legacy Troubleshooting

Issue Steps to reproduce: 1. Start the server. Log in as Admin. 2. Navigate to Site > Configurations > Site Settings > Advanced Tab. 3. In the Analytics section navigate to the Piwik script box and add the valid javascript. <script type="text/javascript"> console.log("This is from piwik...

How to find the "Look and Feel" and "Advanced" tabs when creating a content page

Troubleshooting

Issue When I create a content page, I am not able to find the "Look and Feel" and "Advanced" tabs. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution On DXP 7.1 and 7.2 when you create a content page while editing the page, please go to the right panel...

Grid does not work properly with Rules

legacy Troubleshooting

Issue Steps to Reproduce: Start Portal Go to Content & Data>Forms Create a form with a grid and any other field Give the grid field 2 rows and 2 columns Go to the Rules tab Set a new rule that if "Grid" is equal to Value Expected Result Be able to select different values from the grid...

log4j-core-2.13.3.jar exists inside the fix pack

legacy Troubleshooting

Issue This article highlights the concern with the following path of log4j lower version jars. {liferay_home}/patching-tool/patches/liferay-fix-pack-dxp-16-7210.zip!binaries/MODULES_BASE_PATH/marketplace/Liferay Foundation - Liferay Connector to Elasticsearch 6 -...

After changing the password, site members are not redirected to a page where they don't have the guest view permission

legacy Troubleshooting

Issue After changing the password, site members are not redirected to a page Steps to reproduce: 1) Start the server, login as Admin 2) Create a new page e.g. /testpage and remove the VIEW permission for the Guest user on it 3) Create a new user e.g. user1 and, in the Memberships tab,...

Item Selector does not display PDF previews

legacy Troubleshooting

Issue PDF files not previewing in Item Selector Steps to reproduce: 1. Create a web content structure with a Documents and Media field. Create a template for this structure. 2. Start creating a new web content of this structure, click Select under the Documents and Media field, and in...

Error with liboneagentloader.so starting Liferay service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating the Liferay service image used to deploy the service, there are errors in the log and the service doesn't start. The...

Password reminder answers are not masked

legacy Troubleshooting

Issue As Liferay DXP does not hide password reminder answers, attackers can capture user's password reminder answers through man-in-the-middle or shoulder surfing attacks. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution The portal's observed...

ClassNotFoundException thrown when exporting the form entries in XLS Format

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay 7.2 server. 2. Create a form. 3. Deploy created form on the page and submit it. 4. Go to form configuration and select 'view entries' > Export. Choose format XLS. Expected Result: Form entries must be exported in XLS format. Actual Result:...

WCAG Accessibility issue on the <@liferay_ui["quick-access"]> taglib

legacy Troubleshooting

Issue (WCAG) accessibility issue on the <@liferay_ui["quick-access"]> taglib. Steps to reproduce: 1. Start Liferay 7.2 dxp-8 server, log in as Admin on Chrome browser. 2. Create a new dummy theme with Theme Generator & deploy it on the server. 3. Download the Axe extension for...

Unable to create role with edit/update/delete permissions on all widget's application display templates

legacy Troubleshooting

Issue If you want to manage permissions on all widget's templates / adt's you can use a general Administrator role or a specific custom role. With the current implementation users having the custom role will only be able to add templates and manage those templates that they have been...

Mouse scrolling is not working while adding and dragging a new portlet from the sidebar from DXP 7.3

legacy Troubleshooting

Issue On larger widget pages, positioning a portlet while adding it from the sidebar by dragging can be uncomfortable from DXP 7.3 as mouse scrolling is no longer working. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The replacement of the metal-drag-drop library to React-DnD...

I cannot reuse a friendly URL that has already been used by another page

legacy Troubleshooting

Issue We are experiencing an issue where it is not possible to reuse friendly URLs that have already been used by another page and are no longer in use. I get the following error message: Error: The friendly URL is already in use. Please enter a unique friendly URL. Environment Liferay...

Global site DDMs are not exported

legacy Troubleshooting

Issue We have some DDMs defined in Global site. In a second site (Site A), we define some DDLs that use those DDMs from Global site. We export the Site A DDLs. When we try to import them in a third site (Site B), several errors arise because of DDMs are not included in the export file,...

Publication fails caused by "No User exists"

legacy Troubleshooting

Issue Publishing a Widget Page Template from Staging to Live will fail if the user who created it no longer exists. The following stack trace is seen in the logs: Caused by: com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with the primary key 20103 at...

New user is not being able to login properly

legacy Troubleshooting

Issue A new user (this also happens to LDAP users) is unable to log-in the first time, but seems to be able to log-in on the second attempt. Steps to reproduce: 1) Create a guest user from Create Account tab at the sign-in page. 2) Click on the sign-in button 3) Type the username and...

Missing thumbnails after upgrading from DXP 7.0 to DXP 7.1+

legacy Troubleshooting

Issue After the upgrade, thumbnails are missing when we open the image gallery in the content WYSIWYG editor. Clicking on the cards makes the thumbnails appear. Environment Upgrade from DXP 7.0 to 7.1+ Resolution Liferay DXP 7.1 is using Adaptive Media to generate thumbnails for images...

HTTP ERROR 414 when attempting to move web contents/folders

Troubleshooting

Issue When I try to select all web contents and/or folders and try to move them to another folder I receive an "HTTP ERROR 414". Reproduction Steps: Go to Content & Data --> Web Content Create several web contents (more than 75 entries for DXP 7.2, and more than 60 entries for DXP 7.3...

Guest user cannot see the Questions widget

legacy Troubleshooting

Issue I placed a Questions widget on a Widget Page and posted a question. The Questions widget has the Guest View permission. When a Guest user access this widget page, the posted question is not display and the portal displays the error "Error Loading Topics". Environment Liferay DXP...

Nothing appears in the search "suggestions" widget.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Nothing appears in the "Suggestions" widget forsearches, with or without...

The birthday is reset to {01/01/1970} on LDAP import

legacy Troubleshooting

Issue Every time a user is logged in, the birthday is automatically updated to the default value {01-01-1970}. We configured the LDAP server in Instance Settings. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution The resolution is to add "birthday" to the list of User Ignore...

Unable to access jsonws API over Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User gets below error while trying to access jsonws API over Liferay PaaS with Basic Auth enabled at Webserver level: "error": {...

Menu links not showing up in custom module after upgrading to Liferay DXP 7.3

legacy Troubleshooting

Issue In Liferay DXP 7.0, users may have used the out-of-the-box Document Library Display Portlet to implement their own customizations with uploading Documents. However, when migrating this customization to Liferay DXP 7.3, it has been found that Document links or Menu items may not be...

Cannot export Wiki to PDF using LibreOffice

legacy Troubleshooting

Issue Steps to reproduce: 1) Have OpenOffice installed on the machine where Liferay DXP is running. 2) Start headless OpenOffice using this command soffice --headless --accept="socket,host=127.0.0.1,port=8100;urp;" --nofirststartwizard 3) Start Liferay DXP 4) Enable OpenOffice conversion...

Custom filter(Filter Query Type:Query String) on the search result page is not working fine

legacy Troubleshooting

Issue The custom filter(Filter Query Type: Query String) on the search result page is not working fine ERROR [ajp-nio-172.1.129.27-8080-exec-2202][ElasticsearchIndexSearcher:169] java.lang.RuntimeException: org.elasticsearch.action.search.SearchPhaseExecutionException: Failed to execute...

Search service restarting continuously

legacy Troubleshooting

Issue Search service is restarting continuously having similar errors as below: search[search-0] java.lang.StackOverflowError: null at org.apache.lucene.util.PriorityQueue.<init>(PriorityQueue.java:105) ~[lucene-core-7.7.3.jar:7.7.3 1a0d2a901dfec93676b0fe8be425101ceb754b85 - noble -...

User shouldn't be able to select more than one category if Allow Multiple Categories is toggled to No

legacy Troubleshooting

Issue Steps To reproduce 1. Go to Site Content -> Categorization -> Categories 2. Add a new Vocabulary called Test 3. Toggle Allow Multiple categories to No. Click on Save. 4. Add 3 categories in Test - A, B, C 5. Create a new Basic web content 6. Under Metadata > Search category, click...

Stored XSS with Blog

Troubleshooting

Issue Steps to reproduce: 1) Add a Blog's widget to a page 2) Add a blog entry 3) In the content field, switch to code view (or source view) 4) Enter a script in the content field. 5) View the newly added blog entry Observed Behavior: The script runs Expected Behavior: Script doesn't...

Scheduled Articles continue to be displayed with scheduled filter when edited to be published

legacy Troubleshooting

Issue When an article gets initially published with a scheduled date, then edited to display immediately, the article will still appear when the schedule filter tag is used. Steps to reproduce 1) Navigate to Default site > Content & Data > Web Content 2) Add a web content 3) Set 'DISPLAY...

Buttons do not have an accessible name exception

legacy Troubleshooting

Issue When running a Lighthouse Accessibility audit in Liferay DXP 7.2 a "Buttons do not have an accessible name" exception is flagged on the report. Steps to reproduce: 1. Start Liferay DXP 7.2 fix-pack 6. 2. Open Dev Tools > Lighthouse > Generate Report (Accessibility and Desktop only)...

Service Builder not compiling correctly using Maven after the upgrade: ArgumentsResolver is not found in com.liferay.portal.kernel.dao.orm

legacy Troubleshooting

Issue After upgrading from DXP 7.0 to 7.3 we are having the error "ArgumentsResolver is not found in com.liferay.portal.kernel.dao.orm" if we try to recompile our service builder services using Maven: [ERROR]...

Segments based on User text custom fields

legacy Troubleshooting

Issue We have created a segment based on a text User Custom Field and the segment does not find users for texts with more than one word (e.g. "Finance Department"). Environment Liferay DXP 7.3. Resolution The text Custom Field must be created as "Searchable" and the option "As Keyword"...

java.lang.RuntimeException: Unable to install analysis-icu plugin error when starting Liferay using an embedded Elasticsearch

legacy Troubleshooting

Issue The error java.lang.RuntimeException: Unable to install analysis-icu plugin error is produced when starting Liferay using an embedded Elasticsearch This error prevents the embedded Elasticsearch to start correctly. 2022-01-21 13:05:06.079 WARN [Elasticsearch Initialization...

Unable to create a site with the required vocabulary

legacy Troubleshooting

Issue When creating a category vocabulary with the Associated Asset Type set to 'Site' and 'Required', a new Site cannot be created. Steps to Reproduce (1)Open the menu on the upper right and select the Global Site (2)Navigate to Categorization --> Categories and create a Vocabulary with...

Known vulnereabilities in jackson-databind-2.9.6

legacy Troubleshooting

Issue apio-architect-impl has a dependency of jackson-databind-2.9.6 which has the following known vulnerabilities: CVE-2018-19362 CVE-2018-19361 CVE-2018-19360 CVE-2018-14721 CVE-2018-14720 CVE-2018-14719 CVE-2018-1000873 Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2...

Expired certificates for custom domains are not being renewed

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay PaaS automatically renews the certificate when it is close to the expiration date, if there is some error in the renewing the...

Elements in Web Content showing incorrect view and count

legacy Troubleshooting

Issue Steps to reproduce: 1. Navigate to Content & Data > Web Content. 2. Navigate to Structure Tab. 3. Create more than 10 structures. 4. Go back to the WebContent tab, click on the "+" button. 5. The element count is showing an incorrect value. Expected Behavior: The element count must...

Custom site/organizational role gives too many permissions

legacy Troubleshooting

Issue I have created a custom site/organizational role to see Document and Media contents. I only selected VIEW options in Define Permissions > Site Administration > Content > Documents and Media, but the user is able to add documents/folders which is undesirable behaviour. Environment...

For anonymous users, a Content Set based on an AC segment does not show the expected content

legacy Troubleshooting

Issue Depending on the IP address, different web content articles or any image would be viewable to different users. Even though the Geolocation feature shows users for the provided IP address, it appears to operate only with logged-on users and not with anonymous users. Environment...

How to enable the purchase order number in order detail page.

legacy Troubleshooting

Issue The Order Detail page doesn't show the purchase order number by default, even when it is enabled in Instance Settings. Environment Liferay DXP 7.3 Resolution It can be set by the following steps: Go to COMMERCE->CHANNELS->Click on the Channel-> General tab > Orders > Enable...

What are the folders to clean in a Jboss bundle? - DXP 7.0+

Troubleshooting

Issue After applying a new patch, I am not able to find the cache folders that should be removed in the Jboss bundle after e.g. installing a patch Environment Liferay DXP 7.0+ Jboss Resolution How to clean Jboss? Delete all files inside $LIFERAY_HOME_DIRECTORY/logs Delete all files...

When using REMOTE Elasticsearch, the Workflow Metrics keep loading

legacy Troubleshooting

Issue The 'IOException: can not write type' error when navigating or re-indexing Workflow Metrics with remote Elasticsearch 6.5/6.8 and 7.4 Steps to Reproduce: 1) Have a clean instance of Liferay DXP 7.2 running with default settings 2) Have an Elasticsearch 6 server running 3) Go to...

WebContent Sort Order is not working

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay. 2. Navigate to Content > Web Content. 3. Create multiple web contents. 4. Set Filter and Order settings as below ORDER BY: Display Date descending order 5. Navigate to any other page. 6. Navigate back to the Web Content portlet....

Custom OSGi modules deployment issue

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Custom OSGi modules are not deploying with the attached errors Jan 25 15:31:14.840 build-4 [liferay-6f6445877-9kc6c] [dxp] ERROR...

How to Import LAR files with circular references?

legacy Troubleshooting

Issue While using the export-import features of Liferay, we often encounter the error that certain files cannot be imported because references are missing. Even after importing the allegedly missing reference, the error still appears. The different elements from different pages reference...

Reverse Chronological Order in WebContent

legacy Troubleshooting

Issue The default order of showing the WebContent articles is in "Chronological" order, which shows the older created articles first. And, want to list the latest created articles first. Steps to reproduce 1. Navigate to Content > WebContent 2. Create 3-4 Basic Web Contents. 3. Check...

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