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For anonymous users, a Content Set based on an AC segment does not show the expected content

Issue Depending on the IP address, different web content articles or any image would be viewable to different users. Even though the Geolocation feature shows users for the provided IP address, it appears to operate only with logged-on users and not with anonymous users. Environment...

How to enable the purchase order number in order detail page.

legacy Troubleshooting

Issue The Order Detail page doesn't show the purchase order number by default, even when it is enabled in Instance Settings. Environment Liferay DXP 7.3 Resolution It can be set by the following steps: Go to COMMERCE->CHANNELS->Click on the Channel-> General tab > Orders > Enable...

What are the folders to clean in a Jboss bundle? - DXP 7.0+

Troubleshooting

Issue After applying a new patch, I am not able to find the cache folders that should be removed in the Jboss bundle after e.g. installing a patch Environment Liferay DXP 7.0+ Jboss Resolution How to clean Jboss? Delete all files inside $LIFERAY_HOME_DIRECTORY/logs Delete all files...

When using REMOTE Elasticsearch, the Workflow Metrics keep loading

legacy Troubleshooting

Issue The 'IOException: can not write type' error when navigating or re-indexing Workflow Metrics with remote Elasticsearch 6.5/6.8 and 7.4 Steps to Reproduce: 1) Have a clean instance of Liferay DXP 7.2 running with default settings 2) Have an Elasticsearch 6 server running 3) Go to...

WebContent Sort Order is not working

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay. 2. Navigate to Content > Web Content. 3. Create multiple web contents. 4. Set Filter and Order settings as below ORDER BY: Display Date descending order 5. Navigate to any other page. 6. Navigate back to the Web Content portlet....

Custom OSGi modules deployment issue

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Custom OSGi modules are not deploying with the attached errors Jan 25 15:31:14.840 build-4 [liferay-6f6445877-9kc6c] [dxp] ERROR...

How to Import LAR files with circular references?

legacy Troubleshooting

Issue While using the export-import features of Liferay, we often encounter the error that certain files cannot be imported because references are missing. Even after importing the allegedly missing reference, the error still appears. The different elements from different pages reference...

Reverse Chronological Order in WebContent

legacy Troubleshooting

Issue The default order of showing the WebContent articles is in "Chronological" order, which shows the older created articles first. And, want to list the latest created articles first. Steps to reproduce 1. Navigate to Content > WebContent 2. Create 3-4 Basic Web Contents. 3. Check...

Unable to publish WebContent for localized Site

legacy Troubleshooting

Issue Steps to reproduce: 1. Setup the vanilla bundle and start the Liferay. 2. Go to system settings > WebContent > Administration > Changeable default language as true. 3. Set en_US, es_ES as instance languages and en_US as the default language of the instance. 4. Go to the Global...

More than one status of WebContent is showing on Live site

legacy Troubleshooting

Issue Steps to reproduce 1. Create a WebContent named "Test" on the staging site. 2. The status of the created WebContent is showing as "approved". 3. Expire the "Test" WebContent (Now, the status will change to "Expired") 4. Do "Publish to Live" from the WebContent. Observed Behavior:...

CVE-2022-23305, CVE-2022-23307, and CVE-2017-5645

legacy Troubleshooting

Issue This article outlines the concerns of CVE-2022-23305, CVE-2022-23307, and CVE-2017-5645 vulnerabilities with respect to the Liferay DXP Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution CVE-2020-9493 or CVE-2022-23307 identified a...

How to rename a custom event in Analytics Cloud?

legacy Troubleshooting

Issue I have created a custom event and renamed it, but I cannot see the event updated in Analytics Cloud. How can I rename this event? Environment Analytics Cloud Resolution If an event is renamed in your code, it will be treated as a new event once that event has been triggered. You...

Display setting is blank for Asset Publisher in the configuration

legacy Troubleshooting

Issue When clicking on the display settings tab of the Asset publisher configuration, it displays a blank screen with the below error. ERROR [http-nio-8080-exec-18][BaseJSPFormNavigatorEntry:55] Unable to include JSP /configuration/source.jsp build-10657 [liferay-64c8f68f4-qp6h2] [dxp]...

An empty Control Menu is visible for a user without permissions

legacy Troubleshooting

Issue When a regular user (user created with default settings) log in to the portal, an empty Control Menu bar is displayed on all Content Pages. Environment Liferay DXP 7.3. Liferay DXP 7.4. Resolution Please install DXP 7.3 Update 4, DXP 7.4 Update 6 or higher. Or request a Hotfix with...

How to unpublish a published content page or set it to draft

Troubleshooting

Issue I published a content page, and I cannot unpublish it or set it to draft. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Once we publish a content page, we will not be able to set it back to Draft or unpublish it. In order to work around the issue, we can...

Error when configuring SAML in a clustered environment for the first time

legacy Troubleshooting

Issue When configuring SAML in a clustered environment and entering the configuration Idp connection an error is shown: java.lang.RuntimeException: java.lang.NullPointerException at com.liferay.portlet.expando.model.impl.ExpandoBridgeImpl.getAttributeType(ExpandoBridgeImpl.java:334) at...

"PortalException: Unable to get a unique file name" when adding a new Blogs image

legacy Troubleshooting

Issue Steps to reproduce: Add a new blogs entry Add a new cover image to this blogs entry Save the entry Expected behavior: The image is uploaded Current behavior: An error is thrown and you found an error similar to this in your logs: ERROR...

Error displaying geolocation field OpenStreetMap (Leaflet) for the second time, showing a white map when cached

legacy Troubleshooting

Issue We have a web content structure with a "geolocation" type field (we use the Open Street Map option). We display it using a template for said structure. The map appears correctly the first time it is loaded, but if we reload the page it appears completely blank map area. We note...

How can I reorganize the page-tree in the Staging and Live sites?

legacy Troubleshooting

Issue By making a number of custom publications the page order between the Staging and the Live sites can be out of sync. This is a limitation that is caused by publishing only a set of pages and not the whole page-tree. Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP...

Browser console error : The connection used to load resources from https://www.xxx.yyyy used TLS 1.0 or TLS 1.1, which are deprecated and will be disabled in the future

legacy Troubleshooting

Issue Browser console error as "The connection used to load resources from https://www.xxx.yyyy used TLS 1.0 or TLS 1.1, which are deprecated and will be disabled in the future. Once disabled, users will be prevented from loading these resources. The server should enable TLS 1.2 or...

Getting mixed content on the portal

legacy Troubleshooting

Issue After enabling SSL and routing the domain, getting mixed content on the portal that is the pages in the https://www.abc.in referring the http://www.abc.in for the stylesheet, javascript, and henceforth. Environment Liferay DXP 7.2 Resolution This might be caused when SSL is getting...

Custom form fields do not appear in the entries tab of the edit mode

legacy Troubleshooting

Issue Steps to reproduce: Create a new custom field type for Forms portlet (in our example we'll call it "Custom field"). Add it to a new form. Add the forms portlet to a page. Send information to this form. Edit the form again. Click on the "Entries" tab. Expected: You see the data you...

Site template propagation performance

legacy Troubleshooting

Issue The layouts, portlets, and data from the template are copied to the site created from the template using the export-import process. The initial site created using the template just copies the content data. Only portlet configurations and layouts are exported and imported when the...

Issues with Content Page Indexing

legacy Troubleshooting

Issue When users enable staging with Page Versioning, the content of a content page in the staging version of the site becomes unsearchable. Steps to reproduce: (Scenario 1) 1) Create a new site 2) Create a page fragment with the following static content: <p>lorem ipsum</p> 3) Create a...

How to address validation issues and missing references during the staging phase

legacy Troubleshooting

Issue Unable to complete important tasks due to validation issues. Environment Liferay DXP 7.2 Resolution There are some useful settings under: System Settings > Infrastructure > VIRTUAL INSTANCE SCOPE > Export/Import When a user encounters a validation error that prevents them from...

Enable "Shop By Diagram" product type

legacy Troubleshooting

Issue The "Shop By Diagram" option is not visible while creating the Product. Environment Liferay DXP 7.4 Commerce 4.0 Resolution Follow these steps to enable the diagram in Product Click on Control Panel Menu > Navigate to System Settings under Configuration. Click on Catalog under...

Journal Articles display causing pages loading delay

legacy Troubleshooting

Issue Pages loading delays are detected after updating your patch level. Those pages include jorunal articles to be displayed. Environment Liferay DXP 7.4 Liferay DXP 7.3 from fixpack-3 Liferay DXP 7.2 from fixpack-16 Resolution LPS-139726 introduces a performance regression : when the...

Build error while doing buildService

legacy Troubleshooting

Issue User gets below error when doing buildService outside the *-service module: FAILURE: Build failed with an exception. * What went wrong: Some problems were found with the configuration of task ':modules:xxxx:buildService' (type 'BuildServiceTask'). > File '/.../service.xml'...

Why is the rich-text toolbar floating instead of permanent?

legacy Troubleshooting

Issue Users can't see the rich-text actions toolbar until they select a piece of text if they create a new fragment with a rich-text type editable field and place it on a content page. Steps to reproduce 1) Start Liferay 7.3 instance 2) Create a collection and a fragment in it 3) Create...

Configuration of Flag notification Email sender addresses and names

legacy Troubleshooting

Issue Flag content warning (e.g. when a user reports a thread on a Message Board as inappropriate) is not sent to admins despite changing the email sender name and address under Control Panel > Instance settings > Email. At the same time log shows " Skipping email because the sender is...

Set Message Boards 'to email address' for notifications

legacy Troubleshooting

Issue Message Boards email notification's 'to address' uses 'from address' instead. When you go to Content&Data → Message Boards → Configuration → Email from and set a valid email address, Message Boards will use this as a 'to address' as well by default. Environment Liferay DXP 7.2 ...

Can we prevent editors from injecting executable code in Web Content fields?

legacy Troubleshooting

Issue When rendering the text fields stored for a Web Content through Web Content Templates, the resulting markup might execute undesired code if the editor has introduced executable code like: <img src=x onerror=alert("Hello")> Environment Liferay DXP 7.0+ Resolution This can easily be...

Exporting an empty package 'com.liferay.training.servicebuilder.gradebook.exception'

legacy Troubleshooting

Issue I have tried to follow this tutorial: Back-End Developer - DXP 7.1 → Exercises: Create the Gradebook Service Layer - Steps 8-10, When I try to deploy by dragging the project to the Liferay server, I get the following error message: modules:gradebook:gradebook-api:compileJava...

Commerce Tab is not visible in Control Panel

legacy Troubleshooting

Issue After starting the 7.3 bundle, the commerce tab is not visible. And, besides that everything looks fine in the console log. 2020-09-18 15:39:51.975 INFO [fileinstall-directory-watcher][LicenseManager:?] Digital Enterprise Development license validation passed 2020-09-18...

Error signing via SAML: com.liferay.saml.runtime.exception.AudienceException: Unable verify audience

legacy Troubleshooting

Issue Liferay is configured as a SAML Service Provider. When trying to sign in to Liferay it is not possible and the following error is shown in the logs: 2022-01-20 11:50:38.554 ERROR [default task-391][BaseSamlStrutsAction:56] com.liferay.saml.runtime.exception.AudienceException:...

Session logs out intermittently after being redirected by the payment link

legacy Troubleshooting

Issue After being redirected by the payment link, the session logs out. Steps to reproduce : 1. Login in Liferay. 2. Call the API in Postman. Request parameters are attached (SSL Commerz Request Parameters.txt) Request Type: x-www-form-urlencoded URL:...

413 Request Entity Too Large

legacy Troubleshooting

Issue Whenever a user is trying to upload a file/document in Document & Media portlet, the error "HTTP response 413 and Request Entity Too Large message" is thrown. Environment Liferay DXP 7.2 Resolution This error usually occurs when a request made from a client is too large to be...

Duplicate Product is not taking the name provided by user

legacy Troubleshooting

Issue While duplicating the product, the name provided by the user is not saving instead it is taking the default one i.e. [Copy of +"Product Name"] Steps to reproduce 1. Navigate to Products under Product Management. 2. Open any existing product or create one. 3. Duplicate the product,...

Unable to bind to the LDAP server javax.naming.CommunicationException: [Root exception is java.lang.ClassNotFoundException: javax.net.ssl.SSLSocketFactory cannot be found by com.liferay.saml.web_

legacy Troubleshooting

Issue During the time of portal login using the LDAP users, the user('s) are able to log in successfully, LDAP connections have an active connection but observed the below warnings in the Liferay log. 2021-12-17 01:26:37.412 WARN [tomcat-http--20][DefaultPortalLDAP:178] Unable to bind...

Liferay form security

legacy Troubleshooting

Issue The form can be submitted with an invalid captcha value Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Add a Form 3) Add a text field 4) Click on kebab on the top right and navigate to Settings 5) Enable Require Captcha and save it 6) Publish, save and open the...

Asset Publisher view.jsp has potential XSS vulnerability

Troubleshooting

Issue When a user tries to retrieve the assetEntryId in asset-publisher-web/view.jsp, the content is not validated or escaped. This means XSS could occur. Reproduction Steps: 1. Add 3 journal articles. 2. Add an asset publisher to the home page. The asset publisher should show 3...

Commerce Orders are not visible to users with view permissions

legacy Troubleshooting

Issue When view permissions are assigned to users to see the commerce orders with a custom role. But, when login users are unable to see the orders. Steps to reproduce. 1. Create Minium Site( With Admin User) 2. Go to Catalog Page and place an order. 3. Go to the order section under...

LAR files from export processes are exhausting disk space

legacy Troubleshooting

Issue When trying to publish content (like staging or exporting pages) a message appears that there is no space left in the storage device Cleaning temporary app server files doesn't help Environment Liferay DXP 7.1 Resolution LAR files generated by previous export processes are...

Regular pagination is not working for asset publisher

legacy Troubleshooting

Issue Steps to Reproduce Add the Asset Publisher widget to any page. Go to content & data and create more than 3 basic web contents Go to Asset Publisher configuration -> Display Settings Set "Number of Items to Display" to 2 Set "Pagination Type" to Regular, and save this configuration...

A section's background image is not published to Live site when using Content Pages with Staging

legacy Troubleshooting

Issue A section's background image is not published to the Live site when using Content Pages with Staging Steps to Reproduce: 1) Enable Staging on the target site 2) Check the Group ID of the site in Site Settings, and make note of it (e.g. 34378) 3) Add a new public page with Content...

In Safari, wrong button press is read when SPA is enabled

legacy Troubleshooting

Issue In Safari (macOS and iOS versions) wrong button press is read when SPA is enabled Steps to reproduce: 1. Deploy testspaformmultiplesubmit1-1.0.0.jar 2. Open Safari browser, add a module to a page, and make sure senna is on. 3. Click on the first button and see "You Clicked Button...

With Firefox, the UI publication process is not feasible

legacy Troubleshooting

Issue Users are experiencing issues on the UI with the latest version of Firefox (86.0.1). Steps to reproduce: 1) Start a clean instance of Liferay 7.0 2) Open the portal in Firefox version 86.0.1 3) Open a settings page (or basically any page) with form fields on it (for example:...

web content can not be displayed on the left pane with Elasticsearch NullPointerException in log

legacy Troubleshooting

Issue No web content is displayed either on the left pane or through the web content display widget with the following NullPointerException in log 29/12/2021 06:30:18,799 ERROR [default task-476][ElasticsearchIndexSearcher:165] java.lang.NullPointerException...

LDAP y gestion de usuarios en idiomas con dos apellidos

legacy Troubleshooting

Issue En un servidor LDAP que se ha configurado conjuntamente con Liferay se tienen almacenados los apellidos de los usuario en dos campos diferentes. Al visualizar los usuarios en el portal no aparece su nombre completo apareciendo solo uno de los apellidos. Environment DXP 7.2+...

addEventListener property is null when previewing page template

legacy Troubleshooting

Issue Steps to reproduce 1. Go to Site → Design → Page Templates and select the Masters tab. 2. Add a custom master. 3. Add an Asset Publisher to the master page template. 4. Click the Preview button. 5. Assert the Asset Publisher is shown in a preview dialog. 6. Right-click on Inspect >...

Search Bar is blocked and prevents visibility (Google Chrome)

legacy Troubleshooting

Issue When running Liferay on certain versions of Google Chrome, the search bar within the Liferay portal is blanked out, making it difficult to use the search bar for its intended purpose. Please see the following screenshot as an example: Environment Liferay DXP 7.1 Liferay DXP 7.2...

Non-admin owner of a User Group is unable to perform any actions on it

legacy Troubleshooting

Issue Steps to reproduce: Create a new role (name doesn't matter) Grant the following permissions to this role: Portal: Add User Group Portal: View Control Panel Menu User Groups: Access in Control Panel User Groups: Configuration User Groups: View User Groups > User Group: View Create a...

Cannot open action menu for users who have similar screen names

legacy Troubleshooting

Issue Steps to Reproduce 1. Go to Control Panel - Users and Organizations 2. Add a new user with the screen name "test-test" 3. Add another user with the screen name "test.test" 4. Go back to the list of users 5 Click on the three-dot action menu for either of the new...

Unable to save after unchecking Enable propagation of changes from the site template

legacy Troubleshooting

Issue Reproduction steps: Startup the portal Set the following log levels: com.liferay.portlet.sites.util DEBUG com.liferay.exportimport.internal.controller INFO com.liferay.layout.admin.web.internal.exportimport.data.handler.LayoutStagedModelDataHandler WARN Create a site template...

Literal is not localized in item selectors breadcrumb

legacy Troubleshooting

Issue Steps to reproduce 1. Navigate to blogs under Content & Data. 2. Create new blog entry. 3. In edit page, click select file. 4. Select Document & Media. 5. Check that the breadcrumb shows the literals: sites > Liferay 6. Change display locale for example adding the locale to the...

Segments, other roles than regular ones not selectable when creating segment with Role property

legacy Troubleshooting

Issue Reproduction Steps: 1. Set up DXP 7.3 with the fix pack DXP 1 2. From Control Panel went to People --> Segments and started to add a new segment 3. Added a User Role Property from the right panel as a condition. 4. On the Property click on "Select", and from the "Select Role" popup...

When configuring a Page it is not highlighted on the Page Tree

legacy Troubleshooting

Issue Reproduction Steps: 1. Set up DXP 7.3 2. Go to Control Panel --> Site Builder --> Pages and add a couple of pages. 3. Go to Site Builder --> Pages so you can see the Page Hierarchy 4. Click on the Page Tree icon on the upper left of the site. 5. On the Page Hierarchy of the Site...

Permission option is missing from page configuration

legacy Troubleshooting

Issue Unable to access the delete or permissions options on a page. Steps to reproduce: 1) Start a clean instance of Liferay 7.2 2) Go to the Pages section 3) Click on the home page's context menu 4) You will see the permission option there 5) Go to the page's configuration Actual...

Error copying a page: An unexpected error occurred.

legacy Troubleshooting

Issue You find an "Unexpected error occurred" message during a Copy page action. Checking the logs there is a trace like this: 2021-12-28 12:09:49.911 ERROR [http-nio-8080-exec-9][LayoutExceptionRequestHandler:132] User 35215 must have...

Default language in DDL is not following instance setting

legacy Troubleshooting

Issue Steps to reproduce: Go to Control Panel > Configuration > Instance Settings > Miscellaneous > Default Language (change it to Spanish (Spain)); Go to Content > Dynamic Data Lists > Click in the ellipses in the right corner (Manage Definitions); Click in the Plus icon to add a New...

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