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LPS-200065 is in the 2023.Q4.1 Quarterly release notes but is missing from the bundle

Issue LPS-200065 was included in the DXP 7.4 2023.Q4.1 release notes, but it was missing from the bundle Environment Liferay DXP 7.4 2023.Q4.1 bundles and docker images Resolution LPS-200065 has been included in the...

java.lang.Error: factory already defined when starting up 2024.Q2 with JDK 17

legacy Troubleshooting

Issue Start up an environment with Liferay DXP 2024.Q2 and JDK 17. The following error message appears: ERROR [io.undertow.servlet.request] (ServerService Thread Pool -- 78) UT015005: Error invoking method...

Integrity constraint violation: unique constraint or index violation: IX_

legacy Troubleshooting

Issue When trying to start a clean Liferay bundle with the Hypersonic database and no portal-ext.properties, the following exception is being encountered: 2024-07-22 18:47:13.741 ERROR...

"Unable to persist buffered increment value" Error in Liferay Logs

legacy Troubleshooting

Issue I am seeing the following errors thrown regularly in my Liferay console logs. How can I resolve this? ERROR [BufferedIncrement-default-2][BufferedIncrementRunnable:54] Unable to persist buffered increment...

How to resolve "Attempting to upgrade table UserGroupGroupRole by adding a temporary column" DB2 database upgrade errors

legacy Troubleshooting

Issue When trying to upgrade Liferay DXP from a 7.4 U release to 2024.q1.3 using a DB2 11.5 database, we encountered the following errors relating to the UserGroupGroupRole table: INFO [ServerService Thread Pool --...

Unable to login without the sameSiteCookies="none"

legacy Troubleshooting

Issue Without the sameSiteCookies="none" setting up, some vital cookies (e.g., JSESSIONID) are not created at all, preventing portal access. Environment Liferay DXP Resolution This article:...

Issue in Workflow node ASSIGNMENTS option

legacy Troubleshooting

Issue We have a portal with multiple custom roles based on business rules and when trying to select roles in the Workflow node ASSIGNMENTS option the portal crashes. The problem lies in the endpoint that lists...

View only permission for custom Field does not include frontend restrictions

legacy Troubleshooting

Issue Facing issues while using 'View' only permissions for 'Custom Field', able to see and even edit the details even after View only permission. Steps to reproduce: 1. Navigate to Control Panel > Roles, and create...

Need to get values from System Configuration

legacy Troubleshooting

NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue...

'Your request failed to complete' while saving the values of Mail settings under Instance settings

legacy Troubleshooting

Issue Issue while saving the values entered for mail settings under instance settings wherein the values do not get saved and the error says: 'Your request failed to complete'.Steps to reproduce: 1. Start the...

Text Verification field is not showing validator after clicking on Forgot Password

legacy Troubleshooting

Issue When clicking on 'Forgot Password', Text Verification field does not showing any kind of validator (*). Steps to reproduce: 1. Navigate to localhost:8080/c/portal/login 2. Click on Forgot Password button....

Unminified CSS

legacy Troubleshooting

Issue Steps to reproduce: 1. Take Liferay DXP 7.2 fix-pack-20 2. Add the below properties in portal-ext.properties: minifier.enabled=true theme.css.fast.load=true javascript.fast.load=true 3. Inspect the page and...

Custom portlets are not logging correctly with SLF4J

legacy Troubleshooting

Issue Custom plugins (portlets and hooks) are not properly logging with SLF4J implemented, with no log4j2 configurations changed from previous Liferay versions to 7.4 or Quarterly Release. Environment DXP 7.4 Quarterly...

Not able to configure logging

legacy Troubleshooting

Issue Our previous configurations for logging are no longer working after upgrading to Liferay's Quarterly Releases. This was previously working in DXP 7.3. When we redeploy a module, the module completely stops...

How to resolve the "Require strangers to verify their email address?" Instance Setting not saving

legacy Troubleshooting

Issue After initially setting up a clean Liferay bundle (using my own administrator email domain), I am unable to save the "Require strangers to verify their email address?" Instance Setting, as it fails to save with...

CPU activity is high with large number of open sessions

legacy Troubleshooting

Issue High CPU activity can have multiple causes. Reviewing heap dumps may show a large number of objects org.apache.catalina.session.StandardSession. Environment Quarterly Release 2023.Q3, 2023.Q4, 2024.Q1...

Facing a 403 error while accessing the OOTB APIs

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Facing a 403 error with the OOTB APIs while...

Captcha text null when using a captcha portlet

legacy Troubleshooting

Issue CAPTCHA Verification is being failed. This only occurs when using a custom captcha portlet, captcha components from the portal (for example, the "forgot password" page) work properly. Environment Liferay DXP...

LDAP causing slowness while logging in

legacy Troubleshooting

Issue When LDAP is enabled, the login process takes a long time (about 2 to 3 minutes), causing server performance issues. Expected Result: The login should be relatively quick (a few seconds). Actual Result:...

Custom Bag JSP override fails on JBoss

legacy Troubleshooting

Issue When deploying a module that contains a CustomJSPBag to override a JSP, the file is created at wrong path. After the deployment the files should be created in the correct path, for example:...

Language Override key are not reflecting on other Nodes

legacy Troubleshooting

Issue In the clustered environment, when the user creates a new language override key on one node, it is not displayed on other nodes. Steps to Reproduce: 1. Start a two-node cluster of Liferay 7.4. 2. In one node,...

"Elasticsearch node search-1 does not meet the minimum version requirement of 7.16" when updating to u30

legacy Troubleshooting

Issue During our recent update to Update 30, the portal experienced an issue and did not start correctly. The logs show the following error: Elasticsearch node search-1 does not meet the minimum version requirement...

Getting the error 'no schema has been selected' while setting up the connection between Liferay portal and the PostgreSQL database

legacy Troubleshooting

Issue It was observed that as soon as the Liferay portal starts creating tables and populating with default data (in the new PostgreSQL 15.2 database), the below error prevents it from doing so: ERROR: no...

Getting java.lang.StackOverflowError when starting the server after applying patch

legacy Troubleshooting

Issue While performing an upgrade to the Liferay 7.0 environment (applying the patch), the server is not starting and the following error is observed: SEVERE [localhost-startStop-1]...

Encountering LPKGBundleTrackerCustomizer Rollback bundle installation error

legacy Troubleshooting

Issue The following error is encountered in the logs after installing fixpack-1 on Liferay DXP 7.2 GA1 ERROR [ModuleFramework-Static-Bundles-1][LPKGBundleTrackerCustomizer:344] Rollback bundle installation for []...

"No JSON web service action with path /assetcategoryproperty/get-category-properties and method null for null" when upgrading to 7.4

legacy Troubleshooting

Issue After upgrading Liferay to DXP 7.4, I encountered multiple errors in the logs related to the get-category-properties method: 2024-01-31 00:01:37.016 ERROR...

WARN Unable to add list type when executing the upgrade

legacy Troubleshooting

Issue We are executing the upgrade from 7.0 to 2023.Q3 version and we are getting following warning: 2024-02-02 08:28:57.379 INFO [main][UpgradeProcess:119] Upgrading com.liferay.portal.upgrade.v7_4_x.UpgradeListType...

Error after installing Liferay Reports App

legacy Troubleshooting

Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. 2023-12-22 12:03:06.499 ERROR [Framework Event Dispatcher: Equinox...

Error "PWC6345: There is an error in invoking javac. A full JDK (not just JRE) is required" presented in the logs

legacy Troubleshooting

Issue When trying to open Blogs, WebContens or other Liferay features, the following error is displayed in the Logs: 2024-01-19 15:48:45.179 ERROR...

ServletException during Liferay startup caused by a NullPointerException

legacy Troubleshooting

Issue You might encounter an issue where you face an error when starting up Liferay which prevents proper functioning: javax.servlet.ServletException: java.lang.NullPointerException at...

Service builder does not generate correct class package

legacy Troubleshooting

Issue Service Builder does not generate the correct class package when both "com" and "org" are included in the package path. Steps to Reproduce: 1. Create a service.xml with package-path com.liferay.org and a...

How to rollback to a previous version of Liferay?

legacy Troubleshooting

Issue We would like for some guidance on how to revert Liferay 7.3 to 7.1. Environment DXP 7.0+ Resolution If you have a backup copy of your 7.1 database and instance, you should be able to redeploy the pre-upgrade...

Suppressing an InvalidHost Warning

legacy Troubleshooting

Issue Is it possible to suppress InvalidHost warnings that are similar to the following: 2023-12-18 18:15:55.485 WARN [https-jsse-nio-8443-exec-5][code_jsp:161] {code="500", msg="", uri=/} java.lang.RuntimeException: Invalid...

Custom OSGi module needs to be redeployed after application server restart

legacy Troubleshooting

Issue Custom OSGi module stops working and fails after an application server (i.e. Tomcat) restarts, and needs to be redeployed to get it to work again. Environment DXP 7.4 Resolution Blacklist the OSGi components before...

Getting timeout exception during application restart in a cluster environment

legacy Troubleshooting

Issue Getting the below error (TimeoutException) during application restart in a cluster environment: Error: ERROR [localhost-startStop-1][ClusterSchedulerEngine:604] Unable to load memory clustered jobs...

Upgrade Tool in 2023.Q3.1 Bundle uses Wrong Version of Tomcat

legacy Troubleshooting

Issue When upgrading to 2023.Q3.1 Quarterly Release, the wrong version of Tomcat is suggested by the Upgrade Tool as below: Please enter your application server directory ([Your Liferay Home]/tomcat-9.0.80): Environment...

Cannot insert the value NULL into column 'classNameId'

legacy Troubleshooting

Issue During an upgrade process, you might encounter an issue where the following error occurs: ERROR [main][BatchingBatch:134] HHH000315: Exception executing batch [java.sql.BatchUpdateException: Cannot insert the...

Client-Extension gets created with an empty folder using Blade CLI

legacy Troubleshooting

Issue I would like to create new Client-Extension modules using Blade CLI When I create a new workspace and run the command blade create client-extensions, I get the message "Successfully created project...

Freemarker templates and httpUtil errors

legacy Troubleshooting

Issue When upgrading to Liferay DXP 7.4+ from 7.3 or prior versions, we have found some issues regarding httpUtil class. While the class is still available, but its methods are not. An example error could be the following one:...

Search Blueprints feature is not shown in Liferay

legacy Troubleshooting

Issue According to this documentation, Search Blueprints, the Search Blueprints functionality is available in DXP 7.3 starting with Update 6. However, after installing DXP 7.3 Update 6, the Search Blueprints...

Headless API call returns 500

legacy Troubleshooting

Issue When performing a request to the Headless API without authentication, it throws a 500 error code. Steps to reproduce: 1. Perform a GET request to...

Blank screen when downloading a folder as a zip file from the document library, when the title contains special characters

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a folder containing...

"java.sql.SQLSyntaxErrorException: Specified key was too long; max key length is 767 bytes" is thrown when upgrade Liferay

legacy Troubleshooting

Issue I tried to upgrade the portal from DXP 7.3 U33 to DXP 7.4 U92, but the process failed. The upgrade logs show this message: ERROR [main][UpgradeStepRegistratorTracker:187] Failed upgrade process for module...

Liferay's Upgrade Tool isn't compatible with JNDI

legacy Troubleshooting

Issue When trying to upgrade our Liferay environment when using JNDI, normal upgrade tools don't work. What would be another method to update our Liferay environment without using the normal upgrade tools? ...

ExportImportServiceConfigurationUpgradeProcess hangs indefinitely

legacy Troubleshooting

Issue Upgrading to DXP 74U82+ hangs in ExportImportServiceConfigurationUpgradeProcess (v1.0.2) upgrade process: INFO [main][UpgradeProcess:127] Upgrading...

"Someone may be trying to circumvent the permission checker" errors shown in the logs

legacy Troubleshooting

Issue The following message is identified in the logs: May 10 11:28:27.159 build-3348 liferay[liferay-64c4b97d99-nvp2x] [dxp] ERROR [http-nio2-8080-exec-18][IncludeTag:128] Current URL...

How to send notification based on site with groupid

legacy Troubleshooting

Issue When having two separate sites, we want to create different notification for each, but we can't set separate notifications for different sites with the condition: groupId==<groupId of your site>. If we create...

How to create GraphQL request to Filter Content Structures

legacy Troubleshooting

Issue When trying to filter Content Structure ( WebContent > Structures ), and using a wrong syntax, you might get any of the following errors: Exception while fetching data (/contentStructureStructuredContents) :...

Custom Service builder cannot satisfy some dependencies when Liferay-Require-SchemaVersion is not present or incorrect

legacy Troubleshooting

Issue Dependency issues when deploying a custom Service Builder module, because Liferay-Require-SchemaVersion is missing or not correct. Some issues are found after running ds:unsatisfied in the GoGo...

Error: Could not find or load main class when upgrading Liferay version using Upgrade Tool

legacy Troubleshooting

Issue When attempting to upgrade the Liferay version using the Upgrade Tool users are met with the following error message: "Error: Could not find or load main class [class name]", and the upgrade fails to...

SOAP service list API is exposed to non-authorized guest users

legacy Troubleshooting

Issue SOAP service list API found at http://[host]:[port]/api/axis is exposed to external guest users even with it configured to display locally only. The following property is set in portal-ext.properties:...

Error ORA-01461 and Oracle ojdbc11.jar version

legacy Troubleshooting

Issue During upgrade to DXP 7.4 using an Oracle database, some errors happen with this pattern: ... ORA-01461: can bind a LONG value only for insert into a LONG column_ ... Environment Liferay DXP 7.4 ojdbc11.jar...

How to reduce disk space used by Document previews

legacy Troubleshooting

Issue We have noticed that half of the backup size corresponds to Document previews from the Document Library. Is there a way to clean up these files and reduce the backup size? Environment Liferay DXP 7.1 Liferay...

SQLException: Index column size too large. The maximum column size is 767 bytes.

legacy Troubleshooting

Issue I used a copy of Production database (MySQL) to test upgrading from Liferay 7.4 U62 to U90. The upgrade was failed with the following error: INFO [main][UpgradeProcess:118] Upgrading...

Portal stuck on startup at 'Starting initial bundles'

legacy Troubleshooting

Issue When trying to start Liferay, the starting process gets stuck at : 'Starting initial bundles'. Environment Liferay DXP 7.2 with a database connected Resolution Restarting the database server and the portal...

Interval is either equal or less than 0 error during upgrade

legacy Troubleshooting

Issue You might encounter the following error during upgrade attempt to Liferay DXP 7.4 U69+: ERROR [main][ROOT:47] bundle com.liferay.portal.scheduler:8.0.32...

OOB Category Filter widget configuration failed

legacy Troubleshooting

Issue When updating the order of vocabularies in the Category Filter widget configurations, it fails with an error: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null java.lang.NumberFormatException: Unable to...

"No JSON web service action with path and method null for null" error when deploying service builder API

legacy Troubleshooting

Issue Service builder API appears to register but isn't accessible in some environments since it cannot be found. Logs show that the service successfully deploys but not able to find the service name in /api/jsonws page....

OAuth Error when trying to log in to Marketplace from Liferay DXP

legacy Troubleshooting

Issue Trying to log in to Marketplace from Liferay DXP (Control Panel > Marketplace > Purchased or Store) Getting the following OAuth Exception: ERROR [http-nio-8080-exec-6][PortletServlet:118] Unable to process...

Headless API returns 20 entries on certain GET methods

legacy Troubleshooting

Issue Headless API only displays 20 entries on certain GET methods Environment Liferay DXP 7.4 Resolution The resulting 20 records is because of the default pageSize value. If you would like to adjust the number of records...

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