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Unable to select other sites as scope in the Asset Publisher's configuration

Issue I am a site administrator of Site A, but I can't see any other sites than Site A and Global in the scope selection of Asset Publisher Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution You won't see other sites in the scope that you are not a site administrator...

Cannot import .LAR due to missing languages

legacy Troubleshooting

Issue User cannot import .LAR files due to missing languages. A warning message is displayed with the list of missing languages: Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Go to Control Panel -> Configuration -> Instance Settings ->...

Due to missing references .LAR files cannot be imported

legacy Troubleshooting

Issue User cannot import .LAR files due to missing references: Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution In order to import a .LAR file that uses metadata from multiple sites, the list of data displayed after the initial...

Knowledge Base related error in the server startup logs after upgrading from Liferay portal 6.2 to DXP 7.0

legacy Troubleshooting

Issue After upgraded from Liferay portal 6.2 to DXP 7.0, when deploying the Knowledge base plugin, server started throwing the below error and KB plugin is not available in the site content. ERROR [localhost-startStop-1][ServiceConfiguratorImpl:161] Unable to initialize service component...

AlloyEditor / CKEditor will not allow tags to surround other heading tags

legacy Troubleshooting

Issue AlloyEditor/CKEditor will not allow to use anchor (<a>) tags to surround other HTML elements like headings (<h1>, <h2>, etc...). For example, an HTML markup like this in the source tab: <a class="test" href="web"> <h1><span>This is a test header <img alt="test"...

Document library store type migration fails with AbstractMethodError

legacy Troubleshooting

Issue When running a document library store type migration (e.g from simple to advanced file system store), the process fails with: 2019-04-02 08:46:19.951 DEBUG [http-nio-8080-exec-6][MaintenanceUtil:36] Executing com.liferay.portal.convert.documentlibrary.DocumentLibraryConvertProcess ...

The transparent pixel of a PNG image becomes black in preview

legacy Troubleshooting

Issue When we upload a PNG image with transparency to Documents and Media, the preview image converts the transparent pixel to black. Environment Liferay DXP 7.0, Liferay DXP 7.1 Resolution This behavior was a limitation by Java vendor. When scaling the image and using...

Asset Publisher Change Notification

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I do not receive notifications when content is updated I do not receive...

Kaleo Fork Causes Microsoft SQL Server Deadlock

legacy Troubleshooting

Issue When using Microsoft SQL Server as Liferay's database, using a workflow with a fork will cause the database server to deadlock Environment Liferay Portal or Liferay DXP with Microsoft SQL Server as Liferay's database Resolution When using SQL Server as Liferay's database, the Read...

Security Advisory for CVE-2019-2729 for Oracle WebLogic

legacy Troubleshooting

Issue Oracle has issued a security alert for Oracle WebLogic wherein a deserialization vulnerability via XMLDecoder in Oracle WebLogic Server Web Services has been detected. The following resource and information are obtained from Oracle's Tech Network, and is intended for subscribers...

Page Templates and Staging –> Page Versioning interconnected work with limitations.

legacy Troubleshooting

Issue Page Templates and Staging –> Page Versioning used together have limitations. The two features serve different purposes: - Page Templates are reusable layout patterns that make page creation easier and avoid the manual work of users. - Staging –> Page Versioning can be considered a...

Set Site Role Permissions for Documents and Media are not applied

legacy Troubleshooting

Issue If I create a site role with only the view permission for Documents and Media, the user assigned to it still can access not only the view but all the other options. Environment Liferay DXP 7.0 Resolution When you create a user, he/she will be a site member in order to access the...

Search option is not visible under site membership using SOLR

legacy Troubleshooting

Issue After configuring SOLR, search option under Site Membership is not visible. Environment Liferay DXP 7.0 SOLR Server 5.2.1 Resolution If you are not getting the search option under Site membership then the issue is resolved in fix-pack de-35 or above and the latest Solr plugin...

Document library folder creation limit of 65533 or 32767 (AIX) exceeded

legacy Troubleshooting

Issue Creation of new folder fails with IOException I have hit the underlying operating system's limit for the number of files/subfolders per folder. With FileSystemStore or AdvancedFileSysteStore you can run into this problem. Environment Portal 6.2 DXP 7.0 DXP 7.1 Resolution Reduce...

Trash don't show up in site content

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Recycle Bin doesn't show up in site content Environment Liferay Portal...

Document that is downloaded instead of previewed in the browser

legacy Troubleshooting

Issue A document with an especial extension is automatically downloaded if visit its URL instead of show it in the browser. Environment Liferay 6.2 Liferay DXP 7.0+ Resolution This is because that specific extension is not listed on the default MIME type list:...

How to create Wiki page with attachment

legacy Troubleshooting

Issue When I create a new Wiki page there is no attachment section. Where can I find it? Environment Liferay DXP 7.0 Resolution First, save the newly created page, then edit it Now you can see the attachment section and you can add files to your Wiki page. Additional Information While...

User list empty

legacy Troubleshooting

Issue The user list appears empty. Unable to find any user. Environment Liferay 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Resolution This issue can be caused for three reasons There are no Users. :) The user does not have permissions to visualise the user list. The Index is empty or...

Unable to deploy Liferay Elastic Search Connector 6 LPKG on Liferay DXP 7.0

legacy Troubleshooting

Issue While deploying Elastic Search Connector 6 LPKG on Liferay DXP 7.0, getting the below errors: INFO [com.liferay.portal.kernel.deploy.auto.AutoDeployScanner][AutoDeployDir:263] Processing Liferay Connector to Elasticsearch 6.lpkg 2019-03-26 08:13:50.391 ERROR...

Apply button in OAuth 2 Administration is not working

legacy Troubleshooting

Issue When making changes under OAuth 2 Administration, such as generating a new client secret or editing Client ID, the Apply button may not respond when clicked. When viewing the browser console, you will see: Uncaught TypeError: component.simulate is not a function Environment Liferay...

Web Content Templates Using Liferay Taglibs Should Not Be Cached to Avoid Incorrect Display of Web Contents

legacy Troubleshooting

Web Content Templates allow the use of Liferay Taglibs for creating common front-end UI components in your web content. Please note that by default, Templates are cached to improve its performance, meaning that Taglibs may not function correctly if included in the Template's script....

Favicons is working in Android devices but not in Apple devices

legacy Troubleshooting

Issue Adding the site to the home screen or a bookmark in IOS device, it is not taking a favicon rather it is taking the screenshot of the page from the site being bookmarked. Environment Liferay Portal 6.2 Resolution Specifying a webpage icon for web clip would look and behave in a way...

Password is visible as a plain text in LDAP request

legacy Troubleshooting

Issue When intercepting the LDAP request using any third party tool(ex. Wireshark) password is visible as a plain text Environment Liferay 7.0 Resolution Enabling LDAP over SSL will transmit the credentials with encryption format in LDAP request i.e. ldaps://ipaddress:port Additional...

Guest user is unable to see the different locales after updating to SP17 or above

legacy Troubleshooting

Issue After updating the portal from SP17 or above, locales are not working for guest users Environment Liferay Portal 6.2 Resolution Set this to 0 if the locale is not automatically prepended to a URL. This means that each URL could potentially point to many different languages. For...

Error thrown while installing LDS

legacy Troubleshooting

Issue While installing Liferay Developer Studio, after providing the email address and password when we click on Next, an error related to the token generation is thrown as shown below. Problem running post-install step. Installation may not complete correctly. Could not create DXP...

LDAP User Groups are not Importing in Liferay DXP 7.1

legacy Troubleshooting

Issue When attempting to import Users with LDAP, sometimes User Groups do not import Environment Linux OS - Red Hat Enterprise 7.6 Liferay DXP 7.1 patched with dxp-10 LDAP Resolution This issue may occur if the User's CN contains a comma. A fix for this issue is available in LPS-95871.,...

Assignment of 'View' Permission for a folder having too many documents is taking longer time.

legacy Troubleshooting

Issue Unable to give 'view' permission to a folder that contains a huge number of files. That is, For a particular folder consisting of a very huge number of documents (nearly more than 50k docs), giving 'view' permission to any of the roles to that folder and try to save, the saving...

Unable to process SAML SSO request

legacy Troubleshooting

Issue After configuring SAML SSO successfully, the user is unable to perform login and getting the following error in UI and Server console. UI Error: "Unable to process SAML request" Server Console: ERROR [http-nio-8080-exec-1][MandatoryAuthenticatedMessageRule:37] Inbound message...

I can't autodeploy in DeveloperStudio

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue On the server in DeveloperStudio, the test module is displayed as "Could...

Can't publish pages to live in staging

legacy Troubleshooting

Issue When I try to publish layouts to the Live site of Staging, it fails with an exception: java.sql.SQLException: Connection has already been closed. Environment Liferay DXP 7.0 Liferay DXP 7.1 Resolution Check your database connection pool configuration If one of the transactions last...

Long Web Content articles are not returned in search results

legacy Troubleshooting

Issue Very long web content articles are not being returned in search results Environment Liferay DXP 7.0 Liferay DXP 7.1 Resolution This is due to a limitation in Elasticsearch where the number of bytes for any field being indexed cannot exceed 32,766. This value is hard-coded and...

Screen name validation error

legacy Troubleshooting

Issue Unable to choose a specific Screename. It could be cause by the following reasons: This specific Screen name is already chosen This Screen Name is not validated because the characters are not according to the screename characters politics. Conflicts with an external authentication...

Known Issue: CSS Builder Versions Errors for War-style Projects

legacy Troubleshooting

This article documents a known issue in the CSS Builder-3.0.0. This issue affects developers who are still using existing war-style (war-mvc-portlet or spring-mvc-portlet) projects and an older version of the CSS builder (css.builder-2.x) . It was discovered that if the CSS Builder...

Delete Duplicate Site Templates resulting from Portal 6.1 to DXP 7.0 upgrade

legacy Troubleshooting

Issue After upgrading from Liferay Portal 6.1 to DXP 7.0, you may observe duplicate Community/Intranet Site Templates. I did not use the Liferay's default Community/Intranet templates Environment Liferay DXP 7.0 Liferay Portal 6.1 Resolution In DXP 7.0, go to Control Panel > Sites >...

Users who were able to view Site Pages in the Control Panel in 6.1 cannot see Site Pages in the Dockbar in 7.1

legacy Troubleshooting

Issue In 6.1, we had an Organization Role which provided Control Panel access for users to view Site Pages. Following the upgrade to 7.1, we noticed users with this role are unable to see Site Pages in the dock bar. Environment Liferay DXP 7.1 upgraded from Liferay Portal 6.X Resolution...

Unable to import more than 100MB

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue If you specify a lar file larger than 100MB in size for import, an error...

Known Issue:

This article describes a known limitation visible in the Alloy Editor as documented in LPS-71067. When using the editor's source mode and entering a <form> tag, the editor will remove it upon switching back to Alloy Editor's WYSIWYG or publishing the content. Root Cause The root cause of...

When web content is saved, the content is not updated.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue After modifying content, an error occurs on the browser side and the...

After upgrading to DXP 7.1+, items in Workflow can't be rejected

legacy Troubleshooting

Issue After upgrading from Liferay Portal 6.X to Liferay DXP 7.1+, we are no longer able to reject items in workflow using the default Single Approver workflow Items can still be approved, but if we attempt to reject it we see this error in the logs: ERROR...

Troubleshooting SAML Single Log Out when SLO fails

legacy Troubleshooting

Issue User is not logged out from Liferay SAML when the instance has expired. Liferay Session Timeout is set to 30 minutes and SAML Session is to 90 minutes. When SLO is triggered, the user is still signed in. Environment Liferay DXP 7.0, 7.1 Liferay Portal 6.2 Resolution SAML Session...

Unable to Update User Records Using UserLocalServiceUtil Class

legacy Troubleshooting

Issue The root issue is that using user.persist(); more than once while attempting to update User data via the UserLocalServiceUtil class fails in DXP 7.1. Example of failed code: user = UserLocalServiceUtil.getUser(oUserReg.getUserId()); user.setStatus(WorkflowConstants.STATUS_APPROVED...

The Command getPortletPath(PortletDataContext portletDataContext) does not return portlet's path

legacy Troubleshooting

Issue Using the command protected String getPortletPath(PortletDataContext portletDataContext) { return portletDataContext.getPortletPath("quizentry_WAR_aaaportlet"); } to retrieve a portlet's path does not work, especially since implementing OSGi modularity functions. Environment...

Could not find the Sharepoint option when adding a new repository

legacy Troubleshooting

Issue After deploying the Sharepoint connector, the Sharepoint option does not show up when adding a new repository in Documents and Media. Environment Liferay DXP 7.1 Resolution There is an extra step after deploying the Sharepoint connector. Please follow the documentation Creating a...

Known Issue: Security Scan Shows Liferay as a Potential Sharepoint Vulnerability - False Positive

legacy Troubleshooting

Issue There may be some instances where a security scan shows Liferay having a potential Sharepoint endpoint vulnerability. Specifically, the security scan's warning may be related to the /_vti_inf.html file. This is actually a false-positive considering Liferay is not a Sharepoint...

Existing users in Liferay can not login through SAML with "Screen name x must not be duplicate ..." error

legacy Troubleshooting

Issue If the user exists in Liferay (service provider), the user cannot log in through SAML due to duplicate screenname ERROR. 2019-04-23 04:29:45.758 ERROR [http-nio-18080-exec-7][BaseSamlStrutsAction:58] Screen name ccc must not be duplicate but is already used by user 34863 After...

Sitemap include option per page is not published from staging to live

legacy Troubleshooting

Issue The Sitemap Include options (Edit page -> SEO) are different between staging and live environment even after publishing from staging to live. Environment Liferay 6.2 EE Resolution Check if Page Versioning is enabled. If page versioning is enabled, click "Mark as Ready for...

Dynamic content fetched by Web Content template stays the same after updates

legacy Troubleshooting

Issue User uses web content template to fetch dynamic content from the database. The value displayed on the page stays the same even if the data in the database has already changed. Environment Liferay DXP 7.0, Liferay DXP 7.1 Resolution Uncheck the "Cacheable" option in edit web content...

Blank page with “No Group exists with the key {companyId=0, groupKey=Guest}” error in log

legacy Troubleshooting

Issue After restarting portal, the page turns into a blank page. The following error is reported in the log: 2019-04-03 04:27:28.258 ERROR [http-nio-8080-exec-5][PortalInstances:162] com.liferay.portal.kernel.exception.NoSuchGroupException: No Group exists with the key {companyId=0,...

How Can I Assign Roles to Users When Importing from LDAP?

legacy Troubleshooting

Issue When importing users to Liferay DXP from LDAP, they are not being assigned the roles I want them to have from my LDAP server. Environment Liferay DXP LDAP Resolution In Liferay DXP, Users are imported from LDAP by Group In Liferay, create a User Group in Liferay with the same name...

Total Number of Index Limit Error in Elasticsearch

legacy Troubleshooting

Issue When new contents are created or updated in Liferay, they are not being added to the Elasticsearch index (they will not be displayed on the search results) If you check the log Liferay log file you will get this "Limit of total fields [7500] in index [liferay-20115] has been...

HTMLアンカーを使う

legacy Troubleshooting

ご覧のページは、お客様の利便性のために一部機械翻訳されています。また、ドキュメントは頻繁に更新が加えられており、翻訳は未完成の部分が含まれることをご了承ください。最新情報は都度公開されておりますため、必ず英語版をご参照ください。翻訳に問題がある場合は、こちらまでご連絡ください。問題 HTMLアンカーを使用した目次を持つWebページを構築する際、トップリンクをクリックしても、ページ内の正しい場所にリダイレクトされないことがある。環境 DXP 7.0、DXP 7.1 解像度最新のHTML規約では、 href="#" と id= のペアリングを使用しています。...

Known Issue: Classic Theme Favicon Always Displayed When Using Microsoft IE11

legacy Troubleshooting

This article describes a known issue specific to Microsoft Internet Explorer 11 (IE11) as documented on LPS-88702. In IE11, after navigating to a website page, the favicon will always be shown as the classic theme favicon for IE11. This is due to FaviconServlet.java always using...

Why are user accounts shared when I have multiple LDAP servers configured?

legacy Troubleshooting

Issue When a Liferay DXP bundle is configured to communicate with two or more LDAP servers there can be issues with user importing and users logging in. Example: If Liferay DXP is communicating with two LDAP servers, and each of those servers has a user with a screenname of jsmith, then...

Troubleshooting Service Builder Blob Compile Issues

legacy Troubleshooting

Issue Service builder with Blob and compound primary key throws compilation error. The console errors might look like this: [javac] /Users/xxxx-yyyy/Projects/aaaa/dxp/plugins-sdk/portlets/bbbbb-services-portlet/docroot/WEB-INF/service/com/aaaa/portal/model/InvoicePDFBlobModel.java:42:...

Removing Older Elasticsearch Plugins Needed for Successful Upgrade to ES 6.1

legacy Troubleshooting

Issue It was discovered that older versions of the Elasticsearch plugin can interfere whenever administrators are deploying the latest version. The use case: Administrators are deploying the latest Elasticsearch 6.1 connector to replace the existing 2.x connector that ships with Liferay...

Understanding WebDAV Upload Permissions

legacy Troubleshooting

Issue Are documents uploaded through WebDAV given more permissions than UI uploads? Why can one user who uploads a document through WebDAV update or delete the file while another user with the same level of permissions cannot? Environment DXP 7.0 DXP 7.1 Resolution When the first user...

Patch Installation Slowdown Due to Windows Security

legacy Troubleshooting

Issue When Patching Tool is run on a Windows machine, Windows Security can slow down the patch installation drastically due to the large amount of file operations being performed. Resolution If you experience extreme slowdowns during patch installation, you may need to add your Liferay...

Receiving email notifications for updated, added, or moved web content

legacy Troubleshooting

Issue Why can't I receive email notifications for Updated, Added, or Moved web content assets? My mail server is set up correctly and I am getting the Web Content Review notifications without issue. Environment DXP 7.0 DXP 7.1 Resolution In order for a user to receive email notifications...

Resolving Static Asset Publisher Rendering Errors in Custom Layout Templates

legacy Troubleshooting

Issue There is a known issue (as documented in LPS-88239) encountered when using a custom Layout Template that implements a static Asset Publisher. Instead of rendering properly, a NoSuchPortletPreferencesException is thrown in the app server's console and an "Asset Publisher is...

Expired Articles Are Still Showing up in the Live Site After Publishing

legacy Troubleshooting

Issue If you schedule an article to be expired on a certain date and time, after publishing the article to the live site you may find the article is not expired. There are a few possible reasons for this behavior described with their resolutions below. Resolution Scenario 1: The default...

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