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Unable to disable Email Verification in the Control Panel Instance Settings

Issue When attempting to uncheck the "Require strangers to verify their email address?" option under Instance Settings → User Authentication and clicking Save, the setting reverts to being checked. Environment Quarterly...

Framework Event Dispatcher error is seen reporting missing packages when trying to connect an upgraded database to a new environment

legacy Troubleshooting

Issue After upgrading to a Liferay Quarterly Release version and trying to connect the upgraded database to the production environment, a Framework Event Dispatcher error is seen reporting missing...

Performance issues while automatically propagating default fragments changes during deploy process

legacy Troubleshooting

Issue Facing slowness issues when trying to add/edit a content page (other types of pages work fine). The slowness is observed when starting the portal and trying to add/edit the content page. After...

Can we retrieve the list of Collections/ContentSets' names using headless API?

legacy Troubleshooting

Issue Using Liferay's headless-delivery API, it’s not possible to retrieve Collections' (referred as ContentSets in the API) names. The user wants to retrieve the collection by its name. There is a similar feature for...

Receiving the 'Unable to parse upload request' when try to upload folder

legacy Troubleshooting

Issue Receiving the error in the logs when trying to upload the folder using the custom module. Steps to reproduce: 1. Start the server. 2. Deploy the sample portlet for uploading the folder in the bundle. 3....

Getting dozens of "BundleException: A bundle is already installed with the name XXX" errors on sever startup

legacy Troubleshooting

Issue When starting the server, multiple messages similar to the following are logged, indicating failed module installations (typically after an upgrade): 2024-11-19 10:05:39.082 ERROR...

Is Liferay vulnerable to CVE-2024-7254?

legacy Troubleshooting

Issue I would like to know if Liferay is vulnerable to CVE-2024-7254. Is Liferay affected by CVE-2024-7254? This article outlines the concerns of CVE-2024-7254 vulnerability with respect to the Liferay DXP. Environment...

Upgrade Failed due to the Error "No User exists with the primary key..."

legacy Troubleshooting

Issue When doing the database upgrade from 7.2 DXP-20 to Liferay DXP 7.4 QR 2024.Q3.0, the upgrade can fail with the following error: ERROR [main][UpgradeExecutor:333] Failed upgrade process for module...

Unable to see the 'SEO' icon in Quarterly Release 2024.Q2

legacy Troubleshooting

Issue According to Configuring XML Sitemaps documentation, users are unable to locate the 'SEO' icon in 2024.Q2 Environment Quarterly Release 2024.Q2 Resolution In order to see the 'SEO' icon, users need to...

Error message: Portal property "cluster.executor.debug.enabled" was renamed to "cluster.link.debug.enabled"

legacy Troubleshooting

Issue When starting up Liferay DXP, the following error message is displayed in logs: ERROR [main][VerifyProperties:220] Portal property "cluster.executor.debug.enabled" was renamed to "cluster.link.debug.enabled"...

Performance Issues in Publications after Upgrading to 2024.Q1

legacy Troubleshooting

Issue Users may experience a performance drop when working with Publications. This is especially noticeable when navigating through Web Content within an active publication. Environment Liferay DXP 2024.Q1 ...

Adaptive Media Processing of GIFs Leads to High Disk Usage in Temp Folder

legacy Troubleshooting

Issue When using Adaptive Media, the tomcat/temp directory grows significantly, consuming a large amount of disk space. The following error can be seen repeatedly in the logs: Unable to scale file...

Workflow Task URL for Unauthorized User Returns 404 Instead of Login Page

legacy Troubleshooting

Issue When an unauthorized user attempts to access a workflow task URL, they are shown a 404 error page instead of being redirected to the login page. This issue specifically occurs when the URL follows the...

Liferay GET Requests are blocked during new Web Content Creation

legacy Troubleshooting

Issue The Web Application Firewall blocks the Liferay GET requests, when the New Web Content Page is opened. The blocked endpoint is /o/dynamic-data-mapping-form-field-types. The GET request is blocked by having a...

Session Timeout Setting Does Not Take Effect

legacy Troubleshooting

Issue After configuring the session timeout in the portal-ext.properties and web.xml files, the session still expires sooner than the configured value. For example, the session expires after 15 minutes, even...

Inconsistent Roles in Assign/Unassign Dialogs After Upgrade

legacy Troubleshooting

Issue After upgrading from Liferay DXP 7.2 to 2025.Q1, there are inconsistencies in the Site Roles displayed for users. While the main members list shows the correct roles for a user, the "Assign Roles" and...

Users with permissions to create Collections are unable to select global Document Types

legacy Troubleshooting

Issue Users with permissions to create Collections are unable to select global Document Types when creating a new Manual or Dynamic Collection with the Document subtype. Environment Quarterly Release Resolution Please...

Office 365 error “SyntaxError: Unexpected token '<', ..."

legacy Troubleshooting

Issue Sometimes editing a document if Office 365 fails with the error SyntaxError: Unexpected token '<', ... When that happens, the following errors are thrown in the logs ERROR...

Unable to see the site level vocabulary in collection filter

legacy Troubleshooting

Issue Unable to see the site-level vocabulary in the collection filter Steps to reproduce: 1. Start the server 2. Create the vocabulary by navigating to the 'Site Panel' > Categorisation > Categories. 3. Create...

Unexpected Page Redirection to an Invalid Friendly URL

legacy Troubleshooting

Issue When accessing a page with a valid friendly URL (e.g. /web/portal/manage-users), an unexpected redirection occurs to another URL (e.g. /web/portal/manage-users-a). The unintended page and its redirect...

Layout Templates Appear in the Themes Section

legacy Troubleshooting

Issue After an upgrade, custom layout templates (layouttpl) are incorrectly displayed in the "Themes" section of the page configuration. This occurs because the generated .war file for the layout...

Users removed from an LDAP server are not being removed from the Liferay user group UI when a custom service wrapper utilizes deleteUserGroupUsers(long userGroupId, long[] userIds)

legacy Troubleshooting

Issue Users removed from an LDAP server are not being removed from the Liferay user group UI when a custom service wrapper utilizes the deleteUserGroupUsers(long userGroupId, long[] userIds) method. In this case, when...

Link to Page Layout Selector shows public pages in the selector in private page configuration after saving

legacy Troubleshooting

Issue I have an issue with the Private Page of type Link to Page of this site. They create a blank site, and they add to it 2 Private Pages. One private widget page and another link to a page of this site. On the...

OAuth2 Token sometimes gets 401 response

legacy Troubleshooting

Issue Sometimes users are unable to log in because their OAuth2 tokens receive a 401 "Unauthorized" response. This seems to happen randomly, and the tokens should be valid. Environment Liferay DXP Resolution...

Last Login Date is not updated in the User's and Organizations Menu

legacy Troubleshooting

Issue The Last Login Date displayed in the Users and Organizations UI is not updating accurately. Even after a user logs in, the date remains unchanged. Environment Liferay DXP 2024.Q4+ Resolution Enable Feature...

Empty searches return no results using a Text Match Over Multiple Fields blueprint element

legacy Troubleshooting

Issue When a Blueprint is configured with the Text Match Over Multiple Fields element, performing an empty search yields no results. Environment Liferay DXP 7.4 U5+ Liferay DXP Quarterly Releases Resolution Text...

Headless Batch Import: Attachment Field with URL Creates Duplicate Empty File

legacy Troubleshooting

Issue When using the Headless Batch Engine to import Object Entries with an attachment field using a file URL, following the documentation here, we see that it creates duplicate empty files. Environment Liferay DXP...

Field Group Fields Missing in "Untranslated" View for Non-Default Locale

legacy Troubleshooting

Issue When we check untranslated field group fields in our web content for the non-default locale, they are not visible. Environment Liferay DXP Quarterly Releases Resolution Contact Support and request a hotfix with...

NullPointerException in getArticleDisplay without a ThemeDisplay

legacy Troubleshooting

Issue After upgrading to Liferay DXP 7.4 2025.Q1.0 or a newer version, calling the JournalArticleLocalService.getArticleDisplay() method for a Journal Article located in the Global Site fails if the...

A page's Menu Display widget, Search bar widget, and Footer cannot be removed from a page's layout

legacy Troubleshooting

Issue This article documents a case where a page's Menu Display widget, Search bar widget, and Footer cannot be removed from a page's layout Environment Liferay DXP Quarterly Releases Resolution Pages inherit styles from...

Custom DDM field React error #321

legacy Troubleshooting

Issue While using our custom ddm field module we are facing react error #321 Environment Liferay DXP Quarterly Releases Resolution The issue could indicate that multiple instances of React are being loaded. Since...

Web Content Templates cache Absolute image URLs, not Relative URLs

legacy Troubleshooting

Issue The templates cache absolute image URLs instead of relative URLs. Environment 2024.Q1.12, 2024.Q1.18 Resolution Upgrade to 2024.Q2.0+ or Request a hotfix with LPD-23196, knowledgeArticleType: troubleshooting,...

Error 'A folder already exists with name image.default.company.logo' during startup after Upgrade

legacy Troubleshooting

Issue After upgrading from a previous version of Liferay DXP, the server fails to start up correctly and throws a DuplicateFolderNameException in the logs. The error indicates that a folder named...

"module java.base does not 'opens java.lang.invoke'" Error Prevents Elasticsearch Sidecar Startup

legacy Troubleshooting

Issue I'm unable to get the Elasticsearch Sidecar to start after upgrading to a quarterly release of Liferay DXP. When checking the server logs, I see the following error message:...

Site Scope is Not Available in Data Migration Tool and Other Site-Scoped Menus

legacy Troubleshooting

Issue When using the Data Migration tool to import entries into a site-scoped Object, the "Scope" dropdown only displays the "Global" option. A similar behavior is observed in other areas, such as when editing a...

Asset Publisher Back Button Redirects to a Blank Page Instead of the Previous Page

legacy Troubleshooting

Issue When using an Asset Publisher to display a list of assets, clicking on an asset correctly navigates to a detail page. However, when clicking the 'back' arrow provided by the Asset Publisher on the...

Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP

legacy Troubleshooting

Issue Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP We found this article and had a hotfix with LPS-76246 We found that the fix is not applied correctly. Environment Liferay DXP 7.3...

When I click the "Previous" button on checkout, the saved shipping address is not populated

legacy Troubleshooting

Issue I have an issue with the commerce order. I added a product to the cart. I went to the order page where I provided the shipping address, then clicked "Next. On the checkout page, when they click "Previous", the...

Client Extension disappears

legacy Troubleshooting

Issue We've found that our client extension disappears after Liferay is restarted. After a customElement CX is deployed, Liferay is forced to restart and our extension disappears with every restart. Environment SaaS...

Personalized Experience Not Displayed when using "AND" with IP Geocoder Country

legacy Troubleshooting

Issue When creating a segmentation using the IP Geocoder Country property in combination with another condition (e.g. a user property), the personalized experience configured for this segment is not displayed for a...

Analytics option not shown at site level

legacy Troubleshooting

Issue The Analytics option is not available at site level and you cannot configure it. Environment 2024.Q4.0+ Resolution Go to Instance Configuration > Analytics Configure the name of the provider (in this case...

StaleStateException Error During Startup with OpenID Connect Configuration

legacy Troubleshooting

Issue During a Liferay DXP startup, the following error message appears in the logs, related to OpenID Connect provider configuration: ERROR [...][BatchingBatch:139] HHH000315: Exception executing batch...

Unable to add Information Templates after changing Default Language

legacy Troubleshooting

Issue When only one language is available in Instance Settings > Localization and it is not "English (United States)", the Information Templates section under Design > Templates do not load. Environment Quarterly...

Email Notification fails to deliver when recipient type is set to the Owner role

legacy Troubleshooting

Issue A trigger on a custom object is configured to send an email, but it fails to deliver it when the recipient type is set to Owner. Environment Liferay DXP 2025.Q1 Resolution This is an known issue on this...

Upgrade to a Quarterly Release Fails with "Elasticsearch sidecar could not be started" Error

legacy Troubleshooting

Issue When upgrading from Liferay DXP 7.2 to a Liferay DXP 7.4 Quarterly Release, the server startup fails. The logs show errors related to Elasticsearch, such as: 2025-07-10 09:29:51.414 ERROR...

In the Documents and Media portlet, the search is not performed on the selected folder in its configuration

legacy Troubleshooting

Issue I have an issue with the documents and media portlet document search. I have two document folders and two document and media portlets on a page. One folder is set at a document folder, the other is set at another...

Object Validation Not Working Post Upgrade

legacy Troubleshooting

Issue After upgrading Liferay DXP from 2024.Q3.xx to 2025.Q1.xx, Object Validation is no longer functioning as expected. Steps to reproduce: Start a clean instance of DXP 2024.Q3.12. Navigate to Control Panel >...

Logging to application always taking to home page instead of request url

legacy Troubleshooting

Issue We are encountering an issue where users are consistently redirected to the application's homepage immediately following SAML authentication, even when an alternative page was initially requested. Environment...

I cannot scroll in content page edit mode on Tablet view

legacy Troubleshooting

Issue I have an issue with scrolling in the content page edit mode on Tablet view. I added a big image to the page. When trying to scroll on Tablet view, it does not work. Reproduction Steps: Start 2024.q3.0 Edit the...

Raylife Site Creation Fails with 'Unexpected Error'

legacy Troubleshooting

Issue When creating a site using the Raylife AP or Raylife D2C templates, the process fails with the UI showing: "An unexpected error occurred." In the Liferay browser console, the "CommerceChannel is null" error...

Cluster won't be established and traces show Autodetecting JGroups outgoing IP address and interface for false:80

legacy Troubleshooting

Issue After setting up a Liferay cluster, the cluster won't be properly established. There's a suspicious trace in the logs INFO [SCR Component Actor][JGroupsClusterChannelFactory:130] Autodetecting JGroups...

Unable to schedule Web Content with past dates

legacy Troubleshooting

Issue As of 2025.Q1, you can no longer edit the "Display Date" field or schedule the publication date for past dates—only for future ones. As a result, you are unable to perform a key use case that used to...

Liferay Server Fails to Start Due to OutOfMemoryError: unable to create new native thread

legacy Troubleshooting

Issue The Liferay DXP server fails to start. The log files contain the following error message: ERROR [...][...] failure submitting task to thread pool java.lang.OutOfMemoryError: unable to create new native thread...

Account Roles Are Not Visible After a LAR File Import

legacy Troubleshooting

Issue After exporting roles via a LAR file and importing them into a new environment, Account Roles are not visible under the Account Roles tab in Control Panel > Users > Roles Regular Roles and Site Roles from the...

This version of MySQL doesn't yet support 'existing primary key drop without adding a new primary key

legacy Troubleshooting

Issue We are upgrading from liferay-dxp-tomcat-2023.q4.4 to liferay-dxp-tomcat-2025.q1.15-lts. Currently we are using Mysql 8.0.41-azure on our server which is compatible with liferay-dxp-tomcat-2025.q1.15-lts. Liferay...

Fieldsets with Custom Names Disappear When Filtering by Translation Status

legacy Troubleshooting

Issue In the web content editor, fieldsets that do not follow the default naming pattern (e.g., Fieldset1234) are hidden when filtering by "Untranslated" fields. This issue is caused by a regex that incorrectly assumes...

Searching in a page created from a content page template does not work

legacy Troubleshooting

Issue I have an issue with searching in pages created from the content page template. When I search in a page and filter to "Pages", nothing happens in the page, and there are no search results. Steps to reproduce...

Password Reset Link Immediately Shows as 'No Longer Valid'

legacy Troubleshooting

Issue When a user requests a password reset, the link in the notification email leads to an error page stating, "Your password reset link is no longer valid." This occurs even if the link is clicked immediately...

How can I protect against CVE-2025-4388 vulnerability?

legacy Troubleshooting

Issue My Liferay Instance has a vulnerability to CVE-2025-4388 Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Upgrade to 2024.Q1.13+ Request a Hotfix with LPD-46038, knowledgeArticleType:...

Datasets Are Not Displayed After Upgrading to DXP 2025.Q2

legacy Troubleshooting

Issue After upgrading to DXP 2025.Q2, existing Datasets are not displayed on pages. The Dataset fragment may appear collapsed when editing the page but is not rendered for users. Newly created Datasets are displayed...

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