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When I click the "Previous" button on checkout, the saved shipping address is not populated

Issue I have an issue with the commerce order. I added a product to the cart. I went to the order page where I provided the shipping address, then clicked "Next. On the checkout page, when they click "Previous", the address is not populated. Reproduction Steps: 1. Start 2024.q1.2 2. From...

Logging to application always taking to home page instead of request url

legacy Troubleshooting

Issue We are encountering an issue where users are consistently redirected to the application's homepage immediately following SAML authentication, even when an alternative page was initially requested. Environment 7.4+ Resolution This is a known issue reported in LPD-39115 and was fixed...

I cannot scroll in content page edit mode on Tablet view

legacy Troubleshooting

Issue I have an issue with scrolling in the content page edit mode on Tablet view. I added a big image to the page. When trying to scroll on Tablet view, it does not work. Reproduction Steps: Start 2024.q3.0 Edit the Home page of the default site by adding an image fragment and adding a...

Object Validation Not Working Post Upgrade

legacy Troubleshooting

Issue After upgrading Liferay DXP from 2024.Q3.xx to 2025.Q1.xx, Object Validation is no longer functioning as expected. Steps to reproduce: Start a clean instance of DXP 2024.Q3.12. Navigate to Control Panel > Objects > Objects. Create a new Object Folder, then create a new Object. In...

Unable to Trigger Object Action Notifications for Site Role Users

legacy Troubleshooting

Issue When an Object action is configured to send a notification to a site role, the notification fails to send to the users with that role. The following NoSuchRoleException is thrown in the logs: 2025-05-30 17:16:21.111 ERROR [http-nio-8080-exec-3][ObjectActionEngineImpl:157] No Role...

Modal Size is Ignored for Guest Users when Using Liferay.Util.openModal()

legacy Troubleshooting

Issue When using Liferay.Util.openModal() within a fragment, the specified size (e.g., size:"xl") is visible for only logged-in users, but it is ignored for guest users. For guest users, the modal opens in a much smaller, default size, leading to an inconsistent user experience between...

Entry Sequence Not Reflected in Collection Fragment Using Custom Fragment

legacy Troubleshooting

Issue When using a Collection Fragment with a Custom Fragment to display entries from a Liferay Object, the sequence of the entries is not reflected correctly on the page. The order of the entries appears to be random, especially after making changes (e.g., to HTML, CSS, or JavaScript)...

Office 365 error “SyntaxError: Unexpected token '<', ..."

legacy Troubleshooting

Issue Sometimes editing a document if Office 365 fails with the error SyntaxError: Unexpected token '<', ... When that happens, the following errors are thrown in the logs ERROR [https-jsse-nio-8443-exec-10][BatchingBatch:134] HHH000315: Exception executing batch...

Unable to see the site level vocabulary in collection filter

legacy Troubleshooting

Issue Unable to see the site-level vocabulary in the collection filter Steps to reproduce: 1. Start the server 2. Create the vocabulary by navigating to the 'Site Panel' > Categorisation > Categories. 3. Create vocabulary as 'FAQ' and create two categories in the vocabulary. 4. Then...

compileOnly is not working in the build.gradle

legacy Troubleshooting

Issue We are using com.liferay.gradle.plugins.workspace version: "13.0.8" in the 2025.Q1 bundle and we noticed that when we use compileInclude in the build.gradle then only it is working. It is not working with compileOnly. Is this expected? Environment 2025.Q1 Resolution There is an...

B2C SSO Configuration with OpenID Connect Not Working

legacy Troubleshooting

Issue Setting up Business-to-Consumer (B2C) single sign-on (SSO) configuration with Liferay using OpenID Connect (OIDC) in Azure AD B2C is not working as expected. After enabling OpenID under Instance Settings in the Control Panel, the system is not working and throws an "internal server...

Raylife Site Creation Fails with 'Unexpected Error'

legacy Troubleshooting

Issue When creating a site using the Raylife AP or Raylife D2C templates, the process fails with the UI showing: "An unexpected error occurred." In the Liferay browser console, the "CommerceChannel is null" error is visible. This issue occurs only with the Raylife templates, while other...

Unable to schedule Web Content with past dates

legacy Troubleshooting

Issue As of 2025.Q1, you can no longer edit the "Display Date" field or schedule the publication date for past dates—only for future ones. As a result, you are unable to perform a key use case that used to be possible in previous versions. Environment 2025.Q1.0 Resolution This feature...

Cluster won't be established and traces show Autodetecting JGroups outgoing IP address and interface for false:80

legacy Troubleshooting

Issue After setting up a Liferay cluster, the cluster won't be properly established. There's a suspicious trace in the logs INFO [SCR Component Actor][JGroupsClusterChannelFactory:130] Autodetecting JGroups outgoing IP address and interface for false:80 Environment Liferay Quarterly...

Search navigation not showing the correct pagination or displaying the last couple of Web Content documents

legacy Troubleshooting

Issue When using the search navigation, we've discovered that not all of the web contents are displayed. The pagination is also not reflecting the correct amount of web content documents. Steps to reproduce: 1. Start bundle > Web Content > Create new folder "Test" 2. Modify permissions...

Connection to Analytics Cloud fails due to error unable to find valid certification path to requested target

legacy Troubleshooting

Issue Analytics Cloud is not getting configured when using an access token. The following error appears in the logs: ERROR [default task-26][ExceptionMapper:79] unable to find valid certification path to requested target sun.security.provider.certpath.SunCertPathBuilderException: unable...

NullPointerException on assetRendererFactory after Upgrade

legacy Troubleshooting

Issue After upgrading to Liferay DXP 2025.q1, the upgrade process completes successfully. However, upon restarting the server, the following error is shown in the log: ERROR [render_portlet_jsp:122] Cannot invoke...

Liferay Marketplace App Manager Web XSS Vulnerability (CVE-2025-4388)

legacy Troubleshooting

Issue A reflected cross-site scripting (XSS) vulnerability (CVE-2025-4388) in /o/marketplace-app-manager-web/icon.jsp allows a remote non-authenticated attacker to inject JavaScript into the modules/apps/marketplace/marketplace-app-manager-web module. Environment 2024.Q1.8 Resolution...

How to Optimize Language Selection for SEO

legacy Troubleshooting

Issue The language selector in Liferay DXP uses the /c/portal/update_language URL, which calls the UpdateLanguageAction.java action. This action sets the selected language and redirects the user to the translated page with a 302 response. This extra HTTP request adds overhead and might...

Email Sender Configuration is not being saved

legacy Troubleshooting

Issue When modifying the Email Sender Name in our PROD environment by following these steps: Control Panel > Instance Settings > Email Access "Email Sender" in the left menu Set "XYZ" in the "Name" field > Save the change doesn't save successfully. Despite receiving a success message,...

Incorrect Pagination Behavior in the SearchResultsPortlet

legacy Troubleshooting

Issue I have an issue with the search results portlet pagination. When searching for an item by selecting a page after page 20, the first page results are shown instead of the selected page. Steps to reproduce: Set up 2024.q2.13, set this property into the portal-ext.properties:...

"Information Templates" page is blank

legacy Troubleshooting

Issue We've observed an undesirable behavior when trying to access "Information Templates". When navigating to Design > Templates > Information Templates, the page is blank. There is no option to create a new "Information Template". Environment 2025.Q1 Quarterly Release Resolution This...

Changes Not Reflecting Across Nodes

legacy Troubleshooting

Issue In a clustered Liferay environment, changes made on Node 1 are not consistently reflected on Node 2. The changes only appear after restarting the Liferay server. Environment Liferay DXP [All versions] Resolution Verifying tcp.xml Placement for Clustering Configuration: Ensure that...

Updating Web Content's Custom Integer Field Using Headless API

legacy Troubleshooting

Issue When trying to update the web content's custom field value of type Integer with API, an errorClassCastException occurs. Steps to reproduce: Create a custom field of integer in the web content article. Create a structure having 2 fields. Create web content using that structure. Call...

Error Creating Web Content with Nested Fields via Headless API: 'Value Should Not Be Set for Transient Field'

legacy Troubleshooting

Issue When attempting to create web content that includes nested fields using the Headless API, the user encounters a 400 Bad Request error. The response message states: "Value should not be set for transient field 'name" Steps to reproduce: 1. Create a structure having 1 nested field (2...

Changing locale using the Language selector in a private page redirects to a 404 error page

legacy Troubleshooting

Issue I have an issue with the use of the language selector in a private page. When I try to change the locale using the language selector, I get redirected to a 404 error page. Reproduction Steps: Start 2024.q1.17. Enable Private Pages feature from: Control Panel --> Configuration -->...

Builds being deployed to the Liferay Cloud console fail with the following error: Unknown arguments: use-external-git, useExternalGit

legacy Troubleshooting

Issue Any builds being deployed to the Liferay Cloud console fail with the error: Unknown arguments: use-external-git, useExternalGit Environment PaaS Quarterly Release Resolution There is an incompatibility with CLI versions prior to 3.20.1. LCD-46433 was specifically created to address...

Company-scoped objects' workflow tasks do not get assigned to users with only site-scoped roles

legacy Troubleshooting

Issue Given: A company-scoped custom object A workflow assigned to the above-mentioned object (at Global Menu > Applications tab > Workflow section > Process Builder > Assignments tab) And a workflow task assigned to a Site Role Outcome: The workflow tasks do not get assigned to the...

Web Content Structures Not Visible in Second Instance After Upgrade

legacy Troubleshooting

Issue After upgrading to a Quarterly Release, web content structures are not visible in the second instance when creating web content. Environment Liferay Quarterly Release upgraded from a previous version Resolution Reindex the second instance, starting with the Dynamic Data Mapping...

Page Audit is not displaying errors properly

legacy Troubleshooting

Issue I have an issue with Page Audit. The feature has stopped working. When initiating an audit on a page, the progress bar reaches 99% and then stops, resulting in a null pointer exception error being thrown in the log. Reproduction Steps: Start 2024.q2.12 Go to Control Panel >...

Proxy paths are not honored after upgrading to 2025.Q1.9

legacy Troubleshooting

Issue After upgrading to 2025.Q1.9 we've found that our page are largely inoperable. There are a large amount of console errors related to missing functions, missing MIME types, missing AUI, etc. Environment 2025.Q1.8 2025.Q1.9 2025.Q1.10 Quarterly Release Resolution Liferay has...

Unable to edit or create Collections

legacy Troubleshooting

Issue We've discovered a behavior that occurs when trying to edit existing collections or creating new collections. The page fails to load. The main error that popualates references a missing classname: com.lifery.portal.kernel.exception.NoSuchClassNameException: No ClassName exists with...

I cannot schedule web content using a date in the past

legacy Troubleshooting

Issue I have an issue with the web content scheduling. I set the time zone of the user's OS to CET while the user and the server are set to UTC (by default). I create web content and schedule it to be less than 1 hour in the future (compared to the time on the user's PC, but the time on...

Pages Appear in Search Results But Lead to 404 Errors

legacy Troubleshooting

Issue Some search results lead to 404 pages, even after reindexing. Pages exist but cannot be navigated to with the search bar. Search bar is unresponsive when clicking on certain results. Environment Liferay DXP Quarterly Release 2024.Q4+ Resolution This is potentially caused by...

Rest Application menu (/o/api) contains duplicate items

legacy Troubleshooting

Issue I have noticed that when I use the headless /o/api Rest Application menu has duplicated items. It is duplicated next time after being selected and used. It does not impact the functionality. Reproduction Steps: Start a 2025.Q1.8-lts Go to /o/api and select headlessDelivery Try to...

Display date disappears if you update a web content

legacy Troubleshooting

Issue I have an issue with the web content article display date. When I update the web content by changing the title, the published date disappears. Reproduction Steps: 1. Start 2025.q1.8-lts 2. Go to Content & Data --> Web Content, and create basic web content 3. Read all articles using...

Deploys failing due to "requested flag is either misspelled or unsupported by this database type"

legacy Troubleshooting

Issue New deploys fails due to the database service and backup restores too Checking the database service logs you identify the following: INFO May 15 14:54:39.664 1904 database 75b864bd48-zzc6n [INFO] Instance status: available INFO May 15 14:54:44.856 1904 database 75b864bd48-zzc6n...

GMT Unexpectedly Appears in Time Zone Dropdown

legacy Troubleshooting

Issue I'm trying to customize the default list of time zones in Liferay DXP by setting the time.zones property in the portal-ext.properties file. I didn't include GMTin the configuration, but it is still showing up in the time zone dropdown. Environment Liferay Quarterly Releases...

Liferay service restarts frequently

legacy Troubleshooting

Issue Since we allowed access to some users to contribute content, we are getting many issues with Liferay service restarts. While we are working with the platform, following error message is shown without any apparent reason: 'An error occurred with this application'. when we check the...

NoClassDefFoundError: org/apache/commons/compress/archivers/zip/ZipArchiveInputStream

legacy Troubleshooting

Issue We are putting up commons-io on osgi/module folder so it will be readily available to all modules, on our previous version of Liferay (DXP 2024 Q1.7), the commons-io worked, however now we are updating to the latest DXP quarterly release 2025-05-13 15:30:46.537 ERROR...

Error in Jenkins builds

legacy Troubleshooting

Issue When we generate a new build, we get the following error: ERROR: the command "[lcp, deploy, --only-build, --project, resumed, --metadata,...

The drop-down is not working when clicking anywhere apart from the arrow

legacy Troubleshooting

Issue The category filter fragment only expands or collapses the category list when clicking the dropdown arrow. Clicking the category name itself does not trigger this action. Steps to reproduce: 1. Navigate to any page and open it in edit mode 2. Drag and drop the 'Category filter' on...

I received the following error in the log: Feature flag LPD-10588 is not available for company 0

legacy Troubleshooting

Issue After upgrading to 2025.q1.6-lts, I received the following error in the log: Feature flag LPD-10588 is not available for company 0 Environment Liferay Quarterly Release 2025.q1.6-lts Resolution The case has been addressed and resolved by LPD-56013. Kindly request a hotfix. After...

Object entry reviewer to have access only to currently reviewed object, not to all entries

legacy Troubleshooting

Issue Issue description: I have enabled a review workflow for an object and noticed that if I want the reviewer to be able to edit the submitted object entry during the review task, I need to add the "Access in Control Panel" permission to the reviewer's role. But that is too much,...

Hidden Heading () and Incorrect role="main" Usage in Liferay DXP Theme

legacy Troubleshooting

Issue An unnecessary hidden heading, <h1 class="sr-only">Navigation</h1>, is present in the page source code. Although hidden visually, it is still picked up by screen readers, which can confuse users relying on assistive technologies. The entire page content is wrapped in a <div> with...

Analytics Cloud Stuck On "Redirecting to your identity provider..."

legacy Troubleshooting

Issue When attempting to access Analytics Cloud via https://analytics.liferay.com the site hangs indefinitely on the "Redirecting to your identity provider..." message. This can occur despite successfully logging in previously. Environment Analytics Cloud Ad-blocker browser extension...

User Workflows Not Appearing Under 'Assigned to My Roles'

legacy Troubleshooting

Issue We have enabled a workflow for approving new user account creation. While the Admin user gets the notficiation about the workflow task, if they navigate to My Workflow Tasks > Assigned to my Roles, the task is not listed there. Environment 2024.Q3 2024.Q4 2025.Q1 2025.Q2 ...

Loss of Client Extension Configurations After Publishing with Local Staging

legacy Troubleshooting

Issue After configuring settings such as JS or CSS on the pages of a site with Local Staging enabled, the changes are being lost after publishing to Live Environment 2024.Q1.12 (or older versions) Resolution This behavior is a known error in the Product and has been fixed on version...

After upgrading to 2025.q1. old display date is not set as publication schedule date

legacy Troubleshooting

Issue When upgraded to 2025.q1.2 the display date was still there in the database, but when you checked the UI clicking on Schedule Publication, you could not see the date set for display on the previous Liferay. Environment Liferay DXP 2025.Q1 Resolution Contact Support to create a...

Filtering Analytics Cloud Individual User Activity by Date Range via API

legacy Troubleshooting

Issue There is a requirement to filter Analytics Cloud individual user activity data by date range using the API. individual user activity can be extracted withcurl -i -L -H "Authorization: Bearer {token}" -L...

Why is the Back Button not working?

legacy Troubleshooting

Issue Users have reported that the back button does not function as expected in certain areas of Liferay. Environment Liferay 7.4 Resolution Kindly navigate to Control Panel → Instance Settings → Content and Data → Pages → Redirect URLs. Check Allowed Domains and make sure that the...

Duplicate Web Content Articles are Published if 'Publish' button is clicked several times in succession

legacy Troubleshooting

Issue When publishing Web Content Articles, I noticed several duplicate Web Content Articles are created when the "Publish" button is clicked multiple times in a row Each Web Content Article would have identical information, with unique web content article ID's Behavior is more...

Running script to import Result Rankings data fails

legacy Troubleshooting

Issue When attempting to run the script from step 2 on Importing the Search Tuning Indexes in 7.4 to import the Result Rankings data, execution fails with the following errors: startup failed: Script1.groovy: 3: unable to resolve class com.liferay.registry.Registry @ line 3, column 1....

OHS IP Appended to Image URLs on One Application Server Node

legacy Troubleshooting

Issue Inconsistent behavior is observed between two application server nodes with identical configurations. One node appends the OHS (Oracle HTTP Server) IP address to image URLs, causing 404 errors, while the other node generates URLs correctly. This only occurs on certain pages, like...

Permissions error when restoring backup

legacy Troubleshooting

Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964 backup[backup-844b699f58-226cc] INIT CONTAINER SETUP-BACKUP-VOLUMES: Changing owner and...

Unable to Save Object Definition After Deleting a Fragment

legacy Troubleshooting

Issue Unable to save an Object definition after deleting a fragment from a Content Page. Reproducing Steps: 1. Create an object definition with one field. 2. Add an object entry for this object definition. 3. Create a content page. 4. In the content page, add a Content Display fragment....

Custom Pagination Override Not Working on WebLogic

legacy Troubleshooting

Issue Custom JSP (Custom JSP Bag) that overrides Liferay's pagination mechanism to display English numerals is not working as expected on WebLogic Server. The numerals are displayed in the regional languages (Assamese, Bengali, Marathi, and Urdu) instead of English. Environment DXP...

Unable to Create Module for Liferay DXP 2025.Q1.0+ using Liferay Developer Studio 3.10.2

legacy Troubleshooting

Issue Unable to create module for Liferay Product version 2025.Q1.0 or later using Liferay Developer Studio 3.10.2. Building the JAR file after copying the modules from a lower environment and pasting into a 2025.Q1.0+ environment throws an error. Environment Liferay DXP 2025.Q1+ Liferay...

Web Content Not Visible in Related Asset Window

legacy Troubleshooting

Issue The user is unable to tag web content to another web content as a related asset with a DB2 database. Steps to reproduce: 1. Navigate to the web content section. 2. Select a basic web content item and create 2-3 additional web content items (e.g., Demo1, Demo2, and Demo3). 3. Now,...

What is causing large temp files to be created?

legacy Troubleshooting

Issue Some process is creating a large file in the Tomcat/temp directory. These files can be multiple gigabytes in size and grow over a short amount of time and eventually use all the disk space on the servers. Environment Quarterly Release DXP 7.4 DXP 7.3 DXP 7.2 DXP 7.1 DXP 7.0...