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Issue After configuring SAML, I see Relay state exceeds 80 bytes WARN messages in the logs. How can I prevent the transmission of relay states larger than 80 bytes? Environment DXP 7.X Resolution This issue was...

Email Notification integrated with Liferay Objects got stuck in the queue

legacy Troubleshooting

Issue We are trying to integrate an email notification when an entry is made in a certain object. For this we have followed all the steps provided in the following URL we found in the Liferay Dev Forum : -...

ADA Accessibility - When editing the home page the Main Menu items are not accessible using mouse

legacy Troubleshooting

Issue Expected Result: The interactive options when editing a page should be accessible using the keyboard Tab key as well as via mouse Actual Result: When editing the home page the main menu options are not...

Errors starting with Elasticsearch 8

legacy Troubleshooting

Issue After upgrade to version 7.4 U91 and also having elasticsearch configured with version 8.7.0, we notice a consistent error every time the servers starts: [IndexConfigurationDynamicUpdatesExecutorImpl:52] Unable...

Use manual propagation of fragments in production environments

legacy Troubleshooting

Issue Changes to fragments are not reflected on pages where they are used Environment Liferay DXP 7.4 Resolution You can use manual propagation to be on the safe side:...

RuntimeException is Thrown in the Log

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The following error is thrown in the log after my latest deployment:...

CVE-2023-33950

legacy Troubleshooting

Issue We would like to determine whether Liferay is vulnerable to CVE-2023-33950 The CVE claims that Pattern Redirects in Liferay Portal 7.4.3.48 through 7.4.3.76, and Liferay DXP 7.4 update 48 through 76 allow regular...

Accesibility icon not being shown in a custom admin theme

legacy Troubleshooting

Issue We've created a custom admin-theme but when we go to Instance Settings or System settings, it doesn't show some icons, p.e: accesibility icon. Environment Liferay DXP 7.4 Resolution Having the correct...

How to check multibyte MySQL table data with Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been...

Workflow issue after changing 'ROOT' context to 'myportal'

legacy Troubleshooting

Issue Shows a blank page after changing the details of the 'task' node in the assignment type to the user then clicks on 'save' and then clicks on the 'task' node. Steps to reproduce: Update the ROOT folder name...

404 VIEW Permission Error occurs for Account Members API despite "View Users" Permission on the Account

legacy Troubleshooting

Issue A 404 error code with status “NOT_FOUND” response is generated after making an API call to the "getAccountUserAccountsByExternalReferenceCodePage" endpoint. This occurs even if the caller has the “View Users” permission...

Portlet's title is shown instead of the web content's title

legacy Troubleshooting

Issue The web content's title is not displaying. Steps to reproduce: Start server Create global web content Put a WCD on a page, select global scope, and display the web content in it Observed behavior: Portlet's...

Guest unable to add entries to object longtext field

legacy Troubleshooting

Issue Guest is uanble to add entries to a form containers. Steps to reproduce: Create an object with a custom field(say TestField) of type Long Text. Edit the custom field and add a limit of 500 and save this...

Hotfix created for 2025.Q1.X won't install

legacy Troubleshooting

Issue A hotfix created for 2025.Q1.X won't install even though it is being installed on the required version. The following information appears in the patching-tool info file. Product information: * DXP version:...

User profile is visible when accessing the /web/test

legacy Troubleshooting

Issue When accessing localhost:8080/web/test, the user profile is visible to guest users. The concern is that the user data being accessible to guest users poses a security threat. Environment Liferay DXP 7.4...

Organization tab do not shows the user when user is added to organization via Groovy Script

legacy Troubleshooting

Issue After the execution of the below syntax in the Groovy Script, the Organization name gets appended to the user and can be seen only under the "User's details Organization Tab" but not under the...

Liferay shows SQL Syntax errors when connected to MariaDB 10.3+ in Oracle_Mode

legacy Troubleshooting

Issue When connecting my Liferay server to MariaDB 10.6, I get the following error when creating a widget page: (conn=143451) You have an error in your SQL syntax; check the manual that corresponds to your MariaDB...

"Interval is either equal or less than 0" error is produced during the upgrade and checkInterval is reset to zero

legacy Troubleshooting

Issue When upgrade from 6.2 to 2024.Q4, following error is produced in the log files: 2025-02-11 20:48:20.910 ERROR [main][ROOT:47] bundle com.liferay.journal.web:5.0.180...

Request to /o/change-tracking-rest/v1.0/ct-collections returns 403

legacy Troubleshooting

Issue When accessing Publications through the UI, they are not displayed. The request to `/o/change-tracking-rest/v1.0/ct-collections` returns a 403 Forbidden error when it goes through the Web Application Firewall...

Collection Display Fragment is not responsive when using the CSS Medium Screen Size (col-md)

legacy Troubleshooting

Issue We've observed that when using the Collection Display fragment to display a collection of data/items and selecting the medium screen size (col-md), the responsiveness becomes unreliable. Environment Quarterly...

Unassign Site Template from a Site / Export a site without the template it was based on

legacy Troubleshooting

Issue Is there a way to unassign a Site Template from a Site? When importing a site using a .lar file into a company where the associated Site Template doesn't exist, an error occurs: "Site cannot be Imported as Site...

XSS Vulnerability present when using Web Content Article's source code

Troubleshooting

Issue We've observed a XSS Vulnerability present when using Web Content Article's source code. This vulnerability appears to be present when involving the deployment of a payload via the source code. Steps to...

Impersonation Clashes with Cached Web Content Templates

legacy Troubleshooting

Issue Web Content Templates can be configured for caching to boost performance. When not cached, the generated HTML is rendered for each request. When cached, the generated HTML is stored in the cache and...

ClayDatePicker making everything inaccessible

legacy Troubleshooting

Issue We've discovered that the page becomes unresponsive when using the ClayDatePicker in a react element. Steps to reproduce: Click on Date Picker Field Click on year dropdown within the Date Picker Without...

Password syntax checking error does not appear when configuring with Minimum Lowercase 1 when creating a new account

Troubleshooting

Issue I have an issue with checking the password syntax. When they configure the password syntax with Minimum Lowercase 1, Minimum Symbols 1, and Minimum Uppercase 1, try to create an account for a guest user, type a...

NoSuchFileEntryException when updating web content with images in a task executor

legacy Troubleshooting

Issue When updating web content within a task executor, if the web content structure includes an image field (fileEntry), the update JournalArticle updateArticle(article.getUserId(), article.getGroupId(),...

Most Viewed Assets Portlet Ignores Category Filters

legacy Troubleshooting

Issue We created our categories programmatically (using APIs). These categories are ignored by the Most Viewed Assets portlet. Even with category filters configured, the portlet shows assets based on views only,...

Add New Custom Domains and Avoid Downtime while Let's Encrypt certificate Is Generated

legacy Troubleshooting

Issue When new custom domains are appended to to the existing list under "customDomains" in the "certs" part of the webserver LCP.json file, a new Let's Encrypt certificate is issued to include them. In the mean...

Client Extensions Not Visible After Deployment in SaaS

legacy Troubleshooting

Issue Client extensions are successfully deployed to SaaS, the service registers as ready, and are listed in the Client Extensions Control Panel app, but they are not visible in the Widget UI when trying to add them...

Login URL Parameters Reported as Security Threat

legacy Troubleshooting

Issue Vulnerability Assessment and Penetration Testing (VAPT) reports the parameters passed in the login request as a security threat. How can these parameters be removed or mitigated? Environment Liferay DXP 7.4+...

Default Language not being applied to not translated content

legacy Troubleshooting

Issue There is an undesirable behavior present when creating an object and utilizing the language translation. The content is empty instead of showcasing the content translated. Steps to reproduce: Instance Settings...

Image uploaded from the Document and Media is blur as compared to image uplaoded from tomcat ROOT folder

legacy Troubleshooting

Issue When the image is uploaded in the system using the Document and Media and also using the ROOT folder of the tomcat server (/tomcat-9.0.75/webapps/ROOT/html), then the image uploaded from the Document and...

LCP Command Fails with "UNABLE_TO_GET_ISSUER_CERT_LOCALLY" Error

legacy Troubleshooting

Issue When deploying a microservices client extension using the LCP command in a Liferay Cloud environment, the command fails with the following error message: UNABLE_TO_GET_ISSUER_CERT_LOCALLY. Environment...

Unable to edit documents after rejection in workflow

legacy Troubleshooting

Issue User is unable to edit documents after they are rejected in a single approval workflow. The edit buttons are disabled, which prevents them from making changes before resubmitting. Steps to Reproduce: Log in...

How to allow unauthenticated (guest user) requests for GraphQL

Troubleshooting

Issue I implemented ReactJS Widget that relies on GraphQL requests for custom object values, with a widget exposing object entries to the public. However, unauthenticated GrapQL requests are disabled by default and...

Search Result Limit Resets to 10000 After Container Restart

legacy Troubleshooting

Issue We changed the index.search.limit property in portal-ext.properties We also set the same value in Control Panel -> System settings -> Search -> Elasticsearch 7 -> Max Result Window The search result limit...

"Select Master Page is temporarily unavailable" when trying to add a Display Page Template

legacy Troubleshooting

Issue I want to add a Display Page Template and I get the following error: In the logs, I see: 2025-02-10 18:18:39.160 ERROR [http-nio-6080-exec-8][PortletRequestDispatcherImpl:295] Unable to dispatch request:...

Documents and Media widget displays "Copy to" action for Guest users

legacy Troubleshooting

Issue The "Copy to" option is displayed in the Documents and Media widget for Guest users, even though they lack the necessary permissions to perform this action. This can lead to a poor user...

Unable to Create Liferay Module Project Fragments and Start DXP 2025.Q1.0 Quarterly Release (LTS) in Liferay Developer Studio 3.10.2

Troubleshooting

Issue In Liferay Developer Studio (version 3.10.2), when navigating to File > New > Liferay Module Project Fragment, nothing happens. The popup window for creating the fragment does not appear....

Structures showing as 'Not Translated' after upgrading to 7.4+

legacy Troubleshooting

Issue After upgrading from Liferay DXP 7.3 (or prior versions) to 7.4, some Web Content Structures are showing as not translated in the UI, even though the translations exist in the database. The structure's fields...

Restricting the Guest Role's Access to the Home Page

Troubleshooting

Issue When trying to change the view permission of a page it's not possible to do it for the Guest role in the first page: it shows as non-interactive. Environment QR 2024.Q3, 2024.Q4, 2025.Q1 Resolution This is...

Documents and Media images Not Visible to Guest Users

legacy Troubleshooting

Issue Images and files uploaded to Documents and Media are not visible to guest users, even with "View" permission granted to the Guest role. Environment Liferay DXP 7.4 [and above versions] Resolution Guest...

Unable to Provision Users via SCIM

legacy Troubleshooting

Issue User provisioning via SCIM is failing. Liferay logs indicate a permission error: ERROR [org.wso2.charon3.core.protocol.endpoints.AbstractResourceManager] Unable to provision a portal user for null...

Downloading Large Log Files from Liferay Cloud

legacy Troubleshooting

Issue Unable to download complete log files from the Liferay Cloud console. The downloaded file size appears truncated. Environment Liferay PaaS Resolution The Liferay Cloud console limits log file downloads to...

Unable to Save Forms After Enabling ModSecurity

legacy Troubleshooting

Issue After enabling ModSecurity with the default settings, forms with more than three fields cannot be saved. The following error message is displayed in the logs: ModSecurity: Access denied with code 400 (phase 2)....

Admin UI breaks after changing site default language

legacy Troubleshooting

Issue After changing a site's default language to a non-English locale and disabling English (United States) support, the Admin UI breaks. The issue occurs when the "Use Localized URL" option is selected in...

SAML - Can you end the Identity Provider's session when the Service Provider's session times out?

legacy Troubleshooting

Issue We have Liferay configured as a SAML Service Provider (SP), and we use third-party software as the Identity Provider (IdP) Our IdP is used for multiple applications, so its session timeout is set for a...

Old version of an updated file gets downloaded instead of the new version

legacy Troubleshooting

Issue Some team members had to go into the 'Current Assets' asset library and re-version some files that needed updating. After re-versioning the files, when Person A went to download the files to see how...

How to modify the Cache-Control header to prevent browser caching issues

Troubleshooting

Issue After deploying a new version of my theme, users are experiencing issues due to old Javascript files being loaded from the browser cache. Thus, we would like to modify the Cache-Control header of those...

Web Content Not Displayed in Context in Search Results

legacy Troubleshooting

Issue Some web contents are not displayed in context when accessed from search results with the "Display selected search result in context" checkbox selected. For web contents displayed in an asset publisher, the...

Cannot add the Indonesia or Hebrew language to instance after changing locale codes to ISO 639 language codes

legacy Troubleshooting

Issue From Java 8 to Java 17, changes were made in locale support, specifically with the language codes for Hebrew(Israel) and Indonesian(Indonesia), according to this article:...

"Copy Page" button doesn't copy the page contents properly

legacy Troubleshooting

Issue We have observed that the "Copy Page" button in the kebab menu of the pages search result screen does not work as expected. The content of the source and destination pages are changed during the copy process. ...

Content created within Publication is searchable using the search results widget but not via Blueprint

legacy Troubleshooting

Issue Steps to reproduce: Navigate to Control Panel->Applications->Publications and Enable Publications. Click on the "+" button and add 2 new publications as Dev 1 and Dev 2. Create web content for each...

Search Bar text suggestions does not show content created in a publication

legacy Troubleshooting

Issue Steps to reproduce: Navigate to Control Panel->Applications->Publications and Enable Publications. In Production, create a web content “testProd” Create a new publication P1. In P1, create a web content...

How to create Web Content with large images from text file?

legacy Troubleshooting

Issue Copy-pasting large images from text file prevents the Web Content from being published, although it appears correctly in the editor. Environment Liferay DXP 7.4 Resolution When images are copy-pasted...

Console errors when local staging is on

legacy Troubleshooting

Issue There is a staging initialization failure within the console when local staging is on. Steps to reproduce: Publishing > Staging > Toggle Local Staging On Navigate to the Home Page and check the console within...

Using Required for system configurations.

legacy Troubleshooting

Issue We would like to add required = true configuration to our system configuration. Upon requesting the data through a groovy script the string returns empty when required = true is set. Environment DXP 7.4+...

Email Settings not resetting completely from Instance Settings

legacy Troubleshooting

Issue If a user wants to reset Mail Settings from Instance Settings, it is not resetting completely Environment SaaS Resolution Open a Help Center ticket to have Support manage the environment Additional...

How to preserve the structureId and formId during export/import to avoid mismatches between environments?

legacy Troubleshooting

Issue When we export/import web content articles and forms, their IDs sometimes change. How to preserve the structureId and formId during export/import to avoid mismatches between environments? Environment...

Handling an excess number of User Notifications

legacy Troubleshooting

Issue As my Liferay system sends out User Notifications over time, the UserNotificationEvent table accumulates many records quickly. I would like to schedule the cleanup of old User Notifications, so that the...