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Issue Users are unable to receive email messages after integrating DocuSign in DXP. Environment Liferay DXP 7.4 Resolution There is a required step to do when users create a new DocuSign account: they need to...

Selecting the same account groups in the discount portlet giving the error

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to 'Discounts' under Pricing. 3. Create a new discount and Save. 4. Navigate to 'Eligibility' and select the specific account groups. 5. Select the...

'Price Range Facet' is showing the product of the expired SKU

legacy Troubleshooting

Issue The price range facet filtering the expired SKU product as From 0.00 on the catalog page. Steps to reproduce: 1. Navigate to the product portlet. 2. Select any product. 3. Expire the SKU. 4. Now, navigate...

Search container shows wrong search count results with pagination

legacy Troubleshooting

Issue Pagination shows the wrong search count results. Steps to reproduce: 1. Navigate to Site Menu > Content & Data > Web content, create some web content 2. Navigate to Site Menu > Site Builder and create a...

Unable to edit web content in pending status of workflow

legacy Troubleshooting

Issue The contents of web content are not getting reflected Step to reproduce 1. Navigate to Content & Data > Web content. 2. Create a folder in web content and map this with a single approver workflow. 3. Create...

Issue with the email template when notifying a new account creation regarding [$PASSWORD_SETUP_URL$] variable

legacy Troubleshooting

Issue The issue happens after the notification of a new account creation within Liferay, when the new user checks the email it inconsistently displays the link to update the account in this way:...

Liferay Server Starts Up With org.elasticsearch.action.search.SearchPhaseExecutionException

legacy Troubleshooting

Issue When Liferay starts up, we observes the following error: ERROR [liferay/schedulerdispatch-5][ElasticsearchIndexSearcher:169] java.lang.RuntimeException: org.elasticsearch.action.search.SearchPhaseExecutionException:...

User gets error when submitting Form if the Form is edited by an Admin

legacy Troubleshooting

Issue It might happen that a user is filling out a form while it is being edited by an Admin. When the user wants to submit the form, an error message will be shown and the form data isn't submitted to Liferay. ...

Publications - ERROR: ORA-01795: maximum number of expressions in a list is 1000

legacy Troubleshooting

Issue When trying to publish a publication with more than 1000 changes using Oracle Database, an error occurs and the process fails: 2023-04-04 14:59:53.645 ERROR...

Custom panel app and portlet is not shown for non omniadmin users

legacy Troubleshooting

Issue We have a custom module that puts a module in the product menu. We have a site role, S1, with permissions assigned to the module: Access in Site and Asset Library Administration, View. If we log in...

Error: Failed to find license files in directory

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When deploying to Liferay service, the following error is...

The maximum number of submissions allowed for this form has been reached

legacy Troubleshooting

Issue When uploading a new in a form submission the following message can appear for guest users: "The maximum number of submissions allowed for this form has been reached." Environment Liferay DXP 7.4 Quarterly...

File permissions error after upgrading the stack

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating from a stack to a major version there...

How can I remove deletions from a site where Staging was disabled?

legacy Troubleshooting

Issue The user was using a Remote Staging site. Remote Staging was disabled and the user decided to connect the Staged sites content with a new empty Live site. In the Staging publication window the past...

Product is not getting expired by its own

legacy Troubleshooting

Issue The product status is not getting changed to Expire. Steps to reproduce: Navigate to Control Panel → Instance Settings. Then, navigate to Localization → Time Zone. Navigate to Control Panel> Users and...

How to enable users to edit or delete their comments in the Page Comments widget

legacy Troubleshooting

Issue Site members/Users are not able to delete or edit their own page comments on the Page Comments widget. Environment Liferay Quarterly Releases, Liferay DXP, or Liferay Portal 6.2 Resolution For DXP 2023.Q4 and...

Liferay imports from Active Directory fails with exception LDAP: error code 53 - 00002016: SvcErr: DSID-031A12B1, problem 5003 (WILL_NOT_PERFORM)

legacy Troubleshooting

Issue You are experiencing a failure to import from Active Directory with the following exception: com.liferay.portal.kernel.log.LogSanitizerException: javax.naming.OperationNotSupportedException: [LDAP: error code 53 -...

License fails to deploy for Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes DXP may fail to deploy a new license After...

Web Content still being accessed from an unconfigured Friendly URL

legacy Troubleshooting

Issue When using Display Page Templates to display web content on the Portal, my web content is being accessed by more than one URL. Why when configuring a friendly URL to access my web content through the Display Page...

ADA Accessibility: Screen Reader doesn't announce current selected page when focus is on selected page number

legacy Troubleshooting

Issue Expected Result: SR announces "current page" along with the page number when focus is on the current page number. Actual Result: SR announces,"Page 2 Link" Steps to Reproduce: Tools: JAWS 1. Open the HR...

I am redirected to the home guest page after login with SAML

legacy Troubleshooting

Issue After logging in with SAML, I am redirected to the Home Page of a non-logged-in user. I am redirected back to the Portal login screen after login with SAML Environment Portal 6.2 DXP 7.0+ Resolution This can be...

Problems with marketplace Sync Connector deployment on 7.3

legacy Troubleshooting

Issue I have installed the Sync Connector from marketplace on my 7.3 instance, but it doesn't seem to work in the startupp errors I see a part like this: 2023-05-31 12:18:15.064 ERROR [Framework Event Dispatcher: Equinox...

How to add custom Meta tags to specific page

legacy Troubleshooting

Issue We added the following meta tags via the page settings, but that generated html code is encoded and it is not working: <meta content="<html lang="fi"/> <meta name="sdg-tag"...

Blog view count is not increasing for specific display page templates inside asset publisher

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 SP3. 2. Create a new blog entry and deploy the blog on the page. 3. Create a new Display Page Template, by navigating to Design > Page Templates > Display Page...

Getting OptimisticLockException with workflow task timers

legacy Troubleshooting

Issue OptimisticLockException is encountered when using task timers inside the workflow. Steps to reproduce: Add a workflow under the process builder and add two task timers performing the same task at the same...

Blog view count is not increasing inside asset publisher

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 SP3. 2. Create a new blog entry and deploy the blog on the page. 3. Deploy the asset publisher portlet on the page. 4. Click on the configurations of the asset...

Roles can be assigned several times

legacy Troubleshooting

Issue Roles can be assigned more than once to a User. Stesp to reproduce: 1. Start the server 2. Create 4-5 Regular Roles 3. Create a test user 4. Navigate to Roles > Regular Roles > Select 5. Select any Role 6....

Portlet's title (web content display (global)) is shown instead of the web content's title

legacy Troubleshooting

Issue Web Content Display doesn't display Global Web Content's title. Steps to reproduce: 1. Start the server 2. Create a global web content 3. Put a web content display on a page, select global scope, and display...

Blank screen is seen after password reset

legacy Troubleshooting

Issue A blank screen (with url http://localhost:8080/c) is seen after user password is reset. The expected behavior after password reset is for users to A) be successfully redirected to Liferay home page and B) remain...

Invalid date error when creating content with date field using APIs

legacy Troubleshooting

Issue When using the Liferay API to create Web Content with a date field, using the "dd-MM-yyyy'T'HH:mm:ss'Z'" format results in the display of an "Invalid date" error. curl \ -H "Content-Type: application/json"...

Staging publish fails after migration with an ORMException or StaleObjectStateException

legacy Troubleshooting

Issue After migrating the Liferay DXP 7.3 environment, the publication process of publishing from the staging server to the live server fails due to an ORMException or a StaleObjectStateException. The new staging...

Groovy Script Language fields are being replaced at source view by 'g' when definition is updated

legacy Troubleshooting

Issue Steps to Reproduce: Go to Open Menu -> Applications -> Workflow -> Process Builder Add a new definition Go to source view Import the definition attached Back do Diagram View Click on Publish Button (See the...

English (United States) cannot be removed from the list of available locales

legacy Troubleshooting

Issue This document describes a scenario where English (United States) could not be removed from the list of available locales during the initial setup (also known as the Portal Setup Wizard) In this example, we want to...

When another option is selected, the Role Name dropdown does not reset

legacy Troubleshooting

Issue When another option is selected, the Role Name dropdown is not clean. Steps to Reproduce: Navigate to Menu > Workflow > Process Builder > New Workflow 1) Drag and drop a Task node on the diagram 2) Click on...

ElasticsearchStatusException: reason=rejected execution of coordinating operation

legacy Troubleshooting

Issue The reindexing is completed but the data is not completely showing on the page. The following error is observed: ERROR [liferay/background_task-10][SearchEngineInitializer:168] Error encountered while reindexing...

DocumentException during upgrade process while reading META-INF/portal-hbm.xml

legacy Troubleshooting

Issue A DocumentException is thrown at certain point when you run the upgrade process from the Gogo Shell using command upgrade:run or upgrade:runAll You can find a stack trace similar to the following in...

The maximum number of submissions allowed for this form has been reached

legacy Troubleshooting

Issue I have a form with an Upload field on it and sometimes I get this error under that field: "The maximum number of submissions allowed for this form has been reached" Environment DXP 7.3 DXP 7.4 Resolution There is a...

Custom domains do not accept wildcard

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After modifying the webserver service to add new custom...

Checkout process redirects to the shipping address

legacy Troubleshooting

Issue While doing the checkout of another user, it redirects to the shipping address step. Steps to reproduce: 1. Start Liferay DXP 7.4 2. Sign in as Admin. 3. Create a Minium site. 4. Create two buyer users of...

Unable to save 'Apply Tax To' as 'Shipping Address' in tax calculation

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a 'Minium' Site. 3. Navigate to Channels. 4. Select the channel. 5. Click on 'By Address' under Tax Calculations. 6. Navigate to 'Tax Rate Settings'...

Ext module based on patched original module is named as null.ext.jar after having been regenerated

legacy Troubleshooting

Issue We are developing an ext module to extend a liferay module, com.liferay.asset.browser.web, in this case, and we have configured the build.gradle of this ext module to use this package as the originalModule. We...

Error rendering the 404 URLs tab in the Redirection tool

legacy Troubleshooting

Issue In a given site, a user navigates to Configuration > Redirection > 404 URLs (tab) and this error appears in the server logs: 2022-02-22 13:26:42.295 ERROR [ajp-nio-0.0.0.0-8009-exec-50][IncludeTag:128] Current...

Error: compound selectors may no longer be extended is encountered when building the themes

legacy Troubleshooting

Issue When creating the bare-bone theme without any customization, the build is encountered with the below error: [14:26:26] 'build:compile-css' errored after 4.9 s [14:26:26] Error in plugin "sass" Message:...

Preview of the content page is not working in case of rejection & re-submission in workflow

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay 7.3 and log in as admin. 2. Assign a single approver workflow to 'Content Pages' 3. Navigate to Liferay DXP Site and click on edit i.e on Home Content Page. 4. Place...

In the web content structure, there is a missing Boolean (Checkbox) field

legacy Troubleshooting

Issue The Boolean field is missing in the web content structure. This same needed functionality is present in the form. Expected Behavior: Boolean Checkbox field present in web content structures, as is the case in...

Partial search not working properly in Site Administration menus

legacy Troubleshooting

Issue Using the Toolbar Search functionality under the menus of Site Administration (such as Web Content, Blogs, Workflow submissions, etc.) will not return records as expected when the asterisk wildcard is in...

Web Content Scheduler timings are incorrect on the UI, and so are not being scheduled at the required time

legacy Troubleshooting

Issue Users are attempting to schedule the display of 'Webcontent' at a specific time. However, it is not being scheduled at the precise time. It is scheduled after an indeterminate period of time. Environment...

Liferay Developer Tools .zip File Not Available

legacy Troubleshooting

Issue I need a zip version of Liferay Developer Tools that does not require local admin rights. Resolution Liferay does not provide .zip files for Liferay Developer Tools. This is because such a method could be used to...

Add Alloy Editor buttons for fragments with text

legacy Troubleshooting

Issue Trying to new buttons to Alloy Editor in fragments with text is not working. What should be the appropriate editor's configuration? Environment Liferay DXP 7.2, 7.3 Resolution The documentation articles...

The .heic file format is not supported in profile image

legacy Troubleshooting

Issue Issues while uploading a profile photo taken with an iPhone camera since the extension is .heic, which causes errors. Even if tried to upload via control panel options, the issue may persist with the same...

JQuery does not work when enabled in Update 26

legacy Troubleshooting

Issue JQuery does not work when enabled if Liferay DXP 7.4 Update 26 is installed. It was working at least up til Update 23 When JQuery is enabled in the Control Panel, if web content is added that contains the...

.heic format cannot be previewed

legacy Troubleshooting

Issue The preview of an uploaded image with the .heic extension fails. Steps to Reproduce: 1) Start a Liferay server 2) Setup and enable ImageMagick (with HEIC support) 3) Navigate to System Settings > Adaptive...

Page Tree Search results difficult to read when using a custom theme

legacy Troubleshooting

Issue When searching in the page tree, the results are formatted in such a way that they are difficult to read and select the correct item from them. This happens when there are several levels of child pages in the...

Many white spaces when looking at the page's source code

legacy Troubleshooting

Issue If the page is associated with a Master Page template that contains a Documents and Multimedia widget, when we look at the source code of the page, there are many white spaces. We added the property...

Assign a Display Page Templates to multiple Web content after migrating from a previous version of DXP 7.1

legacy Troubleshooting

Issue In versions prior to 7.1 there were no Display Page Templates to use with web contents. After migrating to 7.1+, we can create a default Display Page Template associated to an existing web content structure from...

Cannot assign roles unless the User role has permission to view the Administrator role

legacy Troubleshooting

Issue No new roles can be assigned if the User's View permission on the Administrator role is revoked. Steps to reproduce: 1) Startup Liferay server 2) Log in as your administrator 3) Create a role, call it...

Restore process is stuck at xx % in trial environment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The restore process will not complete in our trial...

Collection Display Fragment collection selector displays collections of Parent site at the Child Site Scope

legacy Troubleshooting

Issue Under the child site scope, the child site collections are not filtered and displayed for selection. Steps to reproduce: 1) Navigate to Control Panel --> Sites --> Sites and add a blank Site (TestSite). 2)...

'Collections is temporarily unavailable' error message on UI

legacy Troubleshooting

Issue When a collection uses a web content structure that has been deleted, the error 'Collections is temporarily unavailable' appears. Steps to Reproduce: 1) Navigate to Site > Content & Data > Web Content >...

Even if a private page exists, adding a new document using item selector on a site adds guest permissions

legacy Troubleshooting

Issue When adding new documents and media documents via item selector, guest permissions are added even when private pages exist. Steps to reproduce: 1) Create a new site. 2) Add a private page to the site. 3)...

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