Upgrade Fails: Error after upgrading using the Database Upgrade Tool (MS SQL Server)

legacy Troubleshooting

Issue After running `db_upgrade_client.bat` my upgrade failed with no explanation in the logs. Upgrade failed, when it was attempted again it was successful but Liferay won't start After upgrading, Liferay has an error in the logs: ERROR [SCR Component Actor][ROOT:47] bundle...

Can you add a theme or fragments to action pages?

legacy Troubleshooting

Issue How do I add fragments to action pages like /c/portal/update_password and /c/portal/update_reminder_query? Our theme reverts on utility/action pages /c/ When a user is taken to the /c/portal/update_password page, the theme is no longer visible. Environment Liferay DXP Resolution...

Document status is not getting updated in search indexes

legacy Troubleshooting

Issue Unable to update the document status in the search indexes. Steps to reproduce: 1. Start the server. 2. Deploy the JAR file. 3. Navigate to the Control Panel > Custom Fields. 4. Add 2 custom fields, "Expiration Date" and "Display Date" of type Date. 5. Configure the scheduler in...

The Impersonation Attempt Fails Without Errors in the Logs or UI

legacy Troubleshooting

Issue Admin users are unable to impersonate other users. When attempting to impersonate, a new tab opens, but it remains on the original user. Impersonation attempts fail, the `doAsUserId?` is missing from the URL. Environment Liferay DXP 7.4 + Resolution Start the bundle and navigate...

Longer Team Names Fail to Word Wrap and Overlap the Description

legacy Troubleshooting

Issue When creating a long team name, the name overlaps the description of the team. Steps to reproduce: Start a vanilla 2024.q1 bundle Navigate to Menu > People > Teams > + Create a long team name using underscores instead of spaces Include a description with or without spaces...

I cannot add a name for my display template

legacy Troubleshooting

Issue When I create a new widget display template there is no option to define the key name as we could do in previous versions, like this: Environment Liferay 7.4, Quarterly Release Resolution You need to enable this capability by uncheking the Autogenerate option in System Settings ->...

Feature flag LPS-202104 is not available for company 0

legacy Troubleshooting

Issue When upgrading my Liferay environment the following error occurs in the upgrade logs. How can I resolve this error? ERROR [main][FeatureFlagsBag:90] Feature flag LPS-202104 is not available for company 0 Environment Liferay Quarterly Releases Resolution This is a known issue...

Backup doesn't have permissions to open the Document Library

legacy Troubleshooting

Issue Backups fail with these log messages: rsync: [generator] opendir "/mnt/prepare-restore/document_library" failed: Permission denied (13) cannot delete non-empty directory: document_library rsync error: some files/attrs were not transferred (see previous errors) (code 23) at...

Service Provider (SP) initiated SLO when using OIDC (SaaS environment)

legacy Troubleshooting

Issue We are utilizing OpenID Connect (AWS Cognito) for logging into Liferay; however, the users remain logged into the SSO system even after logging out of Liferay. Environment Liferay DXP 7.4 Resolution Currently Liferay's OpenID Connect (OIDC) implementation does not include SLO...

Data is lost when Web Contents are published with the Corsican language.

legacy Troubleshooting

Issue When publishing content in the Corsican language, data that had been published in other languages was lost. Environment All environments Resolution Please request a hotfix with LPD-27959 to resolve the issue. Additional Information Updating the Patching Tool ,...

Cannot add more than one notification for a task in workflow

legacy Troubleshooting

Issue When creating a workflow, adding more than one notification freezes the source view. Unable to edit the source view when adding notifications based on Role or Role Type. Steps to reproduce: Navigate to applications > workflow > process builder and create a new workflow Upload the...

All Custom Fields are not viewable in the Control Panel

legacy Troubleshooting

Issue When adding more than 25 attributes, only 20 are viewable. Steps to reproduce: Control Panel > Configuration > Custom Fields > User Add more than 25 attributes by clicking on "New" Observe that only 20 attributes are visible and there is no pagination available to view the second...

Known Issue [Resolved]: Products with a UOM configured and discounts updated via API unexpectedly display per-base-unit net price

legacy Troubleshooting

Issue After applying a discount to a product (with a UOM configured) via the POST v1.0/skus/by-externalReferenceCode/{externalReferenceCode}/sku-unit-of-measures headless-commerce-admin-catalog API, the discounted price for the product in the UI shows a per-base-unit Net Price instead of...

Unable to configure Liferay to use Okta groups for authorization due to missing Feature Flag

legacy Troubleshooting

Issue While trying to configure Liferay to use Okta groups for authorization when following the instructions here, Importing User Groups’ Memberships from an External IDP through SAML, there’s a mention of a Feature Flag, however it is not possible to know which one it is. Environment...

Image preview not displaying for AVIF format

legacy Troubleshooting

Issue Images in AVIF format cannot be previewed in Documents and Media Steps to reproduce 1. Startup Liferay 2. Setup and enable ImageMagick (with HEIC support) 3. Navigate to System Settings > Adaptive Media >> Images 4. Add an entry for Supported Mime Type: image/avif 5. Click Save 6....

Multiple

tags on the Home page editor
legacy Troubleshooting

Issue Users want to improve SEO performance by ensuring that each page contains only one H1 tag. However, they noticed that '<h1 class="hide-accessible">Navigation</h1>' appears on all pages, thus this has to be a <span> class to rectify this. Environment Liferay DXP 7.3 Resolution The...

Unable to access product specifications via guest user

legacy Troubleshooting

Issue Users need to access product details via a headless admin API but through guest users (unauthenticated requests). However, users could use 'Service Access Policies' for this; though, even after adding the relevant classes in SAP, a view permissions error occurs. Steps to reproduce:...

Error: Could not find or load main class com.liferay.css.builder.CSSBuilder

legacy Troubleshooting

Issue After switching to JDK11 I'm unable to build my project. Build failed with an exception that lists a path to my java version. Error: Could not find or load main class com.liferay.css.builder.CSSBuilder Caused by: java.lang.ClassNotFoundException: com.liferay.css.builder.CSSBuilder...

Unable to filter by relationship using Postgres in neasted levels

legacy Troubleshooting

Issue When filtering data based on relationships with nested levels using PostgreSQL, we encountered an internal server error with the following log entry instead of a status 200: 2024-04-18 13:43:33.147 ERROR [http-nio-8080-exec-9][SqlExceptionHelper:142] ERROR: operator does not exist:...

Gradle tasks not working for new versions

legacy Troubleshooting

Issue We are trying to update our workspace, to do so we have performed the following actions based on a blade init: Update gradle-wrapper version to 7.3.3 Set in settings.gradle file for "com.liferay.gradle.plugins.workspace" version 10.0.3 In gradle.properties we set...

Hardcoded link resulting in 404 error

legacy Troubleshooting

Issue I have a hardcoded button to a web content that is now going to a 404 page. My link to Liferay content is now breaking. Environment DXP 7.4 Quarterly Release Resolution Hardcoding links to Liferay content can break if any changes are made to the URL and are not considered best...

Parent organization membership is also displayed

legacy Troubleshooting

Issue We found a bug with how organization membership is displayed on the user account page: when a suborganization is assigned to a user, the parent organization of the assigned suborganization is also displayed. We only wish to see the suborganization and not the parent organization....

Uncaught TypeError in the DXP Homepage (PageTree)

legacy Troubleshooting

Issue If a role does not have admin access, but can access the Site Menu, PageTree toggle console errors. Certain roles that have access to edit web content see an error in the browser console log. TypeError happens when accessing a widget page template Uncaught TypeError: Cannot read...

The "assign to me" tab under My Workflow Tasks is not displaying the order by latest documents at the top of the grid

legacy Troubleshooting

Issue The assign to me tab is not displaying the order by latest documents at the top of the grid. In 7.4 the latest document is displaying in the bottom of the grid. Environment 2023.Q4 Resolution You can use the ordering button to revert the order of the displayed elements, as per...

Mutiple search containers is not working properly

legacy Troubleshooting

Issue If users have multiple search containers in the same widget, first search container is showing results in the second container and vice versa. Expected results would be in the below 'view.jsp' is 'test1' comes under search container 1 and 'test' comes under search container 2, and...

How much time does it take for a new SSL Certificate to be updated in Liferay PaaS?

legacy Troubleshooting

Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate to be ready. Additional Information If a certificate is being updated, please...

Failed Loading the Jackson 2 API Plugin on Jenkins Build

legacy Troubleshooting

Issue After upgrading Liferay Cloud Services from v4 to v5, we encountered the following error relating to loading the necessary plugins with the Jenkins build. SEVERE: Failed Loading plugin Jackson 2 API Plugin v2.13.3-285.vc03c0256d517 (jackson2-api) Update required: JAXB plugin (jaxb...

Adrum.js Timeouts in Microsoft Edge

legacy Troubleshooting

Issue I'm experiencing a timeout issue after logging into the portal and navigating through pages. When using Microsoft Edge, adrum.js timeouts, the extended loading time is also seen in HAR files. Browser console log error reads: adrum-4.5.17.2890.js:29 liferay-amd-loader | A require()...

Analytics Cloud Custom Event is not firing

legacy Troubleshooting

Issue I created a custom event according to the documentation When I check in AC, I don't see any data collected for this custom event Environment Analytics Cloud DXP 7.0+ Resolution Apart from establishing the workspace connection, the current Site must also be Analytics Cloud...

Liferay Developer Studio not working on MacOS Ventura

legacy Troubleshooting

Issue Liferay IDE has known issues with M1/M2 chips. Environment Liferay Developer Studio Resolution The recommended workaround for this behavior is to install the arm64 Eclipse binary from https://www.eclipse.org/downloads/ and then install the Liferay IDE Update Site 3.9.8 GA9. ...

Unable to select Specific Display Page Template for the default 'Home' page from the page hierarchy

legacy Troubleshooting

Issue While creating web content and while selecting the Specific Display Page Template, the ‘Home' page does not get enabled and hence the child page associated with the 'Home’ page cannot be selected. However, the child page can be selected when it is searched using the search bar....

Custom ActionExecuter always results in PortalException: No action executor for java

legacy Troubleshooting

Issue I tried to integrate a custom java ActionExecuter following this article https://learn.liferay.com/w/dxp/process-automation/workflow/developer-guide/creating-an-action-executor. But after using it in a workflow my ActionExecuter as well as the one given in the example are resulting...

Redirecting to login page when authenticated via SAML returns a 500 error

legacy Troubleshooting

Issue Navigating to to the login page /c/portal/login on the SP throws a 500 error when already logged in through SAML. Environment DXP 7.3 DXP 7.4 Resolution This is a known issue affecting DXP 7.4 U80 and lower and some DXP 7.3 versions. Please upgrade to a more recent release or open...

After copying the data to the Message Board, the numbered list not continuing

legacy Troubleshooting

Issue Copied the data from the Word file, pasted it into the Message Boards's Thread, and published it. After publishing the Thread, the number list is not continued and shows like: 1. a. 1. a. 1 a. Steps to reproduce: Navigate to the Content & Data > Message Boards > click on the action...

The users imported from LDAP cannot change their password

legacy Troubleshooting

Issue The users who were imported from LDAP cannot modify their passwords from My Account. Environment All Liferay DXP environments Resolution Make sure that LDAP Export option is enabled. Ensure that the credentials used to connect from Liferay DXP to LDAP have sufficient permissions to...

Content does appear correctly for 'Site Member' users even though permissions appear correct

legacy Troubleshooting

Issue We have a 'Web Content' set up as visible for 'Site Member' users. This 'Web Content' is under a hierarchy of folders. We added a 'Web Content Display' widget to show the 'Web Content'. The widget is also set up as visible for 'Site Member' users. The issue is when a 'Site Member'...

Object page is empty and showing the JS errors in browser console

legacy Troubleshooting

Issue When upgrading from to 2023.Q4.2 to 2024.Q1.2, the "Objects" page under "Control Panel" is empty. Objects are not visible and showing the JS errors in the browser console logs. The JS error in the browser console will cause very similar errors (the exact message depends on the...

Search doesn't return enough results

legacy Troubleshooting

Issue When searching for a file such a Web Content.jpg, searching for partial matches (such as We Content or Web Conte) or the file name without the extension doesn't yield the file in the search results Environment Liferay DXP 7.4 Resolution In the hypothetical scenario described, the...

Where is the place to define default values for Web Content Structures in DXP 7.4 ?

legacy Troubleshooting

Issue In Liferay 7.1 we had defined default values for fields in our Web Content Structures. After migration to Liferay 7.4 we do not see any place to define default values while creating or editing Web Content Structures. Now we have a problem with migrated structures that kept default...

In web Content Structures, Calendar in Date Picker Field does not display properly

legacy Troubleshooting

Issue When using a Web Content structure containing the Date Picker field and clicking on the calendar in the date picker field, the calendar is not displayed completely, and requires scrolling. Environment Quarterly Release 2023.Q3 Resolution Request for hotfix containing LPS-202728 or...

How target Liferay product in my workspace?

legacy Troubleshooting

Issue We are currently upgrading our workspace and we would like to change the target version in our gradle.properties file, but we are unsure what is the correct format. We tried using e.g. liferay.workspace.target.platform.version=dxp-2024.q1.8 but it does not work. Environment Liferay...

How to modify the number of returned items in Queries made with the API

legacy Troubleshooting

Issue The headless API only returns a maximum of 500 items per query, even when a higher page size is defined. How to define de page size per instance. Environment Liferay DXP 7.4+ Resolution It is possible to configure the number of queries to return using the pagesize parameter. To use...

UI distorted on Product Visibility Account Page

legacy Troubleshooting

Issue Whenever user enables/disables the account group toggle button under visibility tab, a distorted UI appears. Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Create two account groups. 3. Create a product. 4. Go to Visibility tab. 5. Enable Account groups Toggle 6. Add both...

Mitigation Plan for Node Scale-Down Outages Affecting Non-HA Customers

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a non-High Availability (HA) environment, unplanned site outage occurs due to Kubernetes Scale Down event: Month Day 00:00:00.00...

Browser console error - Failed to execute 'removeChild' on node : The node to be removed is not a child of this node

legacy Troubleshooting

Issue When opening a Web Content in edit mode, the following error populates within the browser console: Browser console error - Failed to execute 'removeChild' on node : The node to be removed is not a child of this node Steps to reproduce: Access Site Admin > Content & Data > Web...

Downloading File from Custom Document Type fails when there is no ddmFormInstanceRecord

legacy Troubleshooting

Issue When downloading files from custom document types, download fails when there is no ddmFormInstanceRecord In particular, issue appears when Custom Document Type includes an upload field Environment 2024.Q1.1 2024.Q2.0 Resolution This is a verified issue that has been addressed...

Web Server keeps asking for basic authentication when using a Client Extension that makes a request via OAuth to Liferay API

legacy Troubleshooting

Issue A Web Server before the Liferay environment is configured with Basic Auth. Liferay uses a Client Extension (CX) that makes a request to a Liferay API using OAuth. When the page using the CX is loaded, the Web Server keeps asking for the basic credentials, even after they've been...

How to retrieve images associated with Asset Categories from custom code?

legacy Troubleshooting

Issue When editing a category, it is possible to set images. However, when trying to get those images from my custom code, I am unable to do that. There are no related methods in AssetCategory objects. Environment Liferay DXP 7.4 Resolution These images are handled by Liferay Commerce's...

The list of web contents filtered by Mine or Recent can take some time to load

legacy Troubleshooting

Issue When using the Web Content admin view filters Mine or Recent, the list of resulting web contents can take a while to load. Environment Quarterly Release 2024.Q1, 2023.Q4, 2023.Q3 DXP 7.4, DXP 7.3 Resolution The calculation of the web contents filtered by Mine and Recent takes into...

Upgrade error: Skipped updating database indexes for com.liferay.document.library.service since it is not upgraded

legacy Troubleshooting

Issue While updating to quarterly releases, an error is shown in the log and several modules do not start correctly. IndexUpdaterUtil-BundleTrackerOpener][IndexUpdaterUtil] Skipped updating database indexes for com.liferay.document.library.service since it is not upgraded Executing this...

Image title overlap on small screens

legacy Troubleshooting

Issue When viewing an image after it has been uploaded to Documents and Media and trying to scroll on small screens, the image title overlaps. Environment Liferay 2024.Q1.1 Resolution The observed behavior is a known issue addressed by LPD-26290 Please create a Support ticket requesting...

Plugin Descriptor Error When Building Maven Fragment in AWS Codebuild

legacy Troubleshooting

Issue We are observing errors in the console log for various plugins when trying to build a custom fragment via maven in AWS Codebuild: [ERROR] Failed to parse plugin descriptor... Invalid CEN header Environment DXP 7.4 Resolution This could likely be the result of a parent block defined...

HTML Parsing issues when reindexing journal articles after upgrading to Quarterly Release (Jericho)

Troubleshooting

Issue I upgraded my instance to Quarterly Release. I performed a full reindex and received several errors in the log: ERROR [default-26][jericho:211] StartTag a at (r17,c4,p1100) contains attribute name with invalid character at position (r17,c97,p1193) Environment Liferay DXP 7.0, 7.1,...

'search.results.limit' key in Low Level Search Options widget is not working

legacy Troubleshooting

Issue The 'search.results.limit' key in the Low-Level Search Options widget is used to achieve the functionality of getting limited search results on a single page, however, the user gets all the search results instead of the limits mentioned. Environment DXP 2023 Q4.4 Resolution Check...

PaaS deployment fails with HTTP Error 408 Request Timeout

legacy Troubleshooting

Issue Today a build on DEV environment fails repeatedly (3 times) with the same error each time: Failed to deploy the services in /var/jenkins_home/workspace/xxx_dev/build on liferay.cloud. HttpError: HTTP Error: 408 Request Timeout Environment PaaS Resolution The problem was that the...

Workflow Metrics display only in UTC

legacy Troubleshooting

Issue When viewing the “dateCreated” timestamps in the Workflow Metrics view, the timestamps are always rendered in UTC rather than the user’s time zone. Environment Liferay DXP 7.4 Resolution The observed behavior is a known issue addressed by LPS-194915. Please update to DXP 2023.Q3.1...

Permissions missing after switching from SaaS to PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The project has been switched over from a SaaS to a PaaS environment. My previous permissions in the cloud console are restored, but...

"NoSuchFileEntryException" error message appears

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. "NoSuchFileEntryException" error message appears Issue It throws an error like...

Dynamic Picklist in Liferay Forms using Objects

legacy Troubleshooting

Issue We have created a Liferay form with Object and used the concept of dynamic picklist (data provider + picklist). However, we're facing issues with saving the data (selected from the picklist) upon form submission. The data selected in the picklist is not getting saved. Environment...

The keywords "Global" and "Control Panel" are appearing in the search results for certain pages

legacy Troubleshooting

Issue When we are searching for certain pages, sometimes we can see the keywords "Global" and "Control Panel" appearing in the results. How can we hide these? Environment Liferay 2023.Q4 Resolution Performing a Reindex will resolve this issue for you., content:...

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tags on the Home page editor legacy Troubleshooting

tags on the Home page editor
legacy Troubleshooting