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Unable to add Calendar Event through Mobile Browser

Issue While creating a Calendar Event via the computer's browser, the event is created. But, while creating the new event through Mobile Browser, the page goes into the disabling mode. Environment Liferay DXP 7.0...

How to resolve when basic configuration portal properties are not read during startup

legacy Troubleshooting

Issue When starting a pre-built Liferay DXP bundle for the first time, some of the properties set in a portal-ext.properties file (such as the default.admin.* and company.default.* properties) do not take effect and...

What to check when Site Template changes are not propagating to sites

legacy Troubleshooting

Issue Changes made to a site template (such as adding pages and updating permissions for existing pages) are not propagating to sites, even though the changes are seen in the site template. There are no errors in the...

Unauthenticated user unable to view the Json web service.

legacy Troubleshooting

Issue While accessing http://localhost:8080/api/jsonws as an unauthenticated (Guest) user and selecting the context path, an "Access denied" error is thrown. For example, when creating a simple Service...

6.2 to 7.1 Oracle 12 Database Upgrade Results in Web Content with Custom Structures and Templates to have Missing Content

legacy Troubleshooting

Issue Upgrading from 6.2 to 7.1 with Oracle 12 can result in structureId and templateId reverting to the Basic Web Content structure and template which can be observed in the JournalArticle Table. Another symptom...

Authorization and Javascript recovery from the backend

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...

Restart required after every Jar Deployment

legacy Troubleshooting

Issue When the jar is deployed, it is not reflected until and unless the server is restarted Environment Liferay DXP 7.0 Resolution Sometimes, the jar is deployed and is not reflecting on the portal until and unless...

"Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1"?

legacy Troubleshooting

Issue During the upgrade process, you may encounter an error like the following: Incorrect string value: '\xC2\x80\xC2\x99s ...' for column 'description' at row 1 Environment Liferay DXP 7.0+ Resolution The...

Why can I not access my Liferay server at the Friendly URL I set?

legacy Troubleshooting

Issue A Friendly URL can be set to change the URL that users see when accessing a specific site. However without the Home URL being updated attempting to access the bundle at its base address will return a "Not...

Limitation: Audience Targeting User Segment Cannot Use Physical Screen Size MDR

legacy Troubleshooting

This article documents a limitation when viewing content based on a User Segment in the Audience Targeting app that uses the Physical Screen Size attributes as a Mobile Device Rule. It was discovered that users could...

Permissions Are Not Working Post-Upgrade

legacy Troubleshooting

After upgrading from Liferay Portal 5.2, permissions settings may act in an undesirable manner. This could include not being able to change permissions, as well as not being able to access the control panel or any other...

Load Balancing Can Return Null

legacy Troubleshooting

When running Liferay with more than one node on a load balancer, sometimes, when generating urls for buttons, they can receive a incorrect url or sometimes a null value. Resolution...

LDAP settings and upgrading from 5.2.x to 6.x

legacy Troubleshooting

This article pertains to portals in which LDAP is configured in Liferay Portal 5.2.x and an upgrade is performed. When a user attempts to login, an error is thrown, and the user is not...

Application Server Times Out While Downloading/Uploading Documents

legacy Troubleshooting

When uploading documents larger than 3Mb via web call, an error may be thrown: 13:45:27,141 INFO [PortalImpl:4366] Current URL /documents/10162/179749/Certification+Tracking+Database+CSC+v2.0+Production.zip...

Performance Issue for Thread Counts While Processing JSP files

legacy Troubleshooting

This article is designed to help administrators tune performance in Liferay DXP 7.0 when the active thread count approaches the maximum allowed thread count. The reason for this performance issue is because the values...

Difficulty Adding Assets That Use Alloy Editor on Windows Os in DXP 7.0

legacy Troubleshooting

This articles serves as a troubleshooting guide for users working in Liferay DXP 7.0. When it comes to adding assets using the alloy editor on Windows OS, you may encounter some difficulties. The browser may display a...

DXP Fails to Generate Captchas and Charts on RHEL 7.4

legacy Troubleshooting

When using RHEL 7.4, and viewing a captcha, or when navigating to Control Panel > Configuration > Server Administration, the following stack trace will appear in the application server logs. That is...

Resolving 'UnsupportedOperationException' Caused by an Invalid Audit Max Queue Size Setting

legacy Troubleshooting

This article documents steps on how to increase the audit message max queue size that leads to an UnsupportedOperationException. By default, System Settings > Foundation > Audit > "Audit message max queue size" is set...

ConcurrentModificationException When Deploying Plugins on Liferay Portal 6.1 EE GA3

legacy Troubleshooting

This article outlines a specific known issue that exists within Liferay Portal 6.1 EE GA3 SP3 and provides a link to follow its resolution. Resolution At the time of release, there is one known issue with Liferay...

Poor Performance in DB2 When Executing SQL Queries Over Big Tables Filtering by a Column With a Non-Unique Index

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...

A 'ClassNotFoundException' Thrown by WebLogic 12c

legacy Troubleshooting

This article documents a known issue that occurs when deploying portlets that use JNDI. Liferay Digital Experience Platform (DXP) isn't able to load Weblogic's JNDI classes by default, which often results in a...

Applying Fix Pack 37 Causes Duplicate Entry of 'com.liferay.rss.web.internal.util.RSSFeed' for Key 'IX_B27A301F'

legacy Troubleshooting

This article documents a known issue when updating to Liferay DXP 7.0 Fix Pack 37 or higher. During the update process, the following error exists in the console: java.lang.RuntimeException:...

Errors When Applying Support Driven Hotfixes Based on FP-41 or FP-42

legacy Troubleshooting

This article documents a known issue when applying a Liferay Support Driven Hotfix built off either DXP 7.0 Fix Pack 41 or Fix Pack 42. Due to an error generating the release notes, the documentation.xml file in Fix...

Internal Server Error after Upgrade

legacy Troubleshooting

A common error is that sometimes when certain pages display an internal server error and there is no stacktrace. If there was a custom theme before the upgrade the page layouts will still reference them and if one has not...

Deploying Xuggler on Windows 64 bit

legacy Troubleshooting

Xuggler is a tool for users to encode and decode media files. Used in conjunction with Liferay Portal or Digital Enterprise 7.0, users can view media files on the Documents and Media...

Declining One Event of a Repeating Event Declines Every Repeating Event

legacy Troubleshooting

This article documents how declining one event of a Repeating Event declines every repeating event. For example, if there is a weekly repeating event and a user declines that event in...

Document versioning won't display versions after 1.9 is entered

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Upon...

Common Causes for the Properties in the 'portal-ext.properties' Not Taking Effect

legacy Troubleshooting

This article documents the circumstances for when properties in the portal-ext.properties are not working correctly. This article also discusses common causes for the properties in the portal-ext.properties not...

Installing Fixes That Involve Updates to Database Tables

legacy Troubleshooting

We understand that some customers have security policies which compel them to use the Liferay platform to connect to the database as a user that does not have elevated privileges; privileges to change the...

Tomcat再起動後、初回アクセス時に表示が遅くなる要因

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Tomcat再起動後、初回アクセス時に表示が遅くなる要因, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: Tomcat再起動後、初回アクセス時に表示が遅くなる要因

変更リスト上で「変更の破棄」を行った際に、”AssetEntry.title”が更新されない

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: 変更リスト上で「変更の破棄」を行った際に、”AssetEntry.title”が更新されない, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 131391, title:...

"Liferay.Util.openWindow()"でモーダルウィンドウを作成した際、フォーカスがウィンドウの背面に残る。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: "Liferay.Util.openWindow()"でモーダルウィンドウを作成した際、フォーカスがウィンドウの背面に残る。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 131744, title:...

Liferayへのアクセスが不安定になる。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Liferayへのアクセスが不安定になる。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 111637, title: Liferayへのアクセスが不安定になる。

Possible Performance Issue Caused by LPS-48693

legacy Troubleshooting

Before the portal-84-6210 fixpack, the DDMTemplate editor UI was missing the cacheable checkbox. This issue caused each DDMTemplate that was saved into the DB to not be cached. This article provides a solution to a...

NamingException Error on WebSphere 6.x

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When Liferay Portal is running on a...

Upgrade halts with "ALTER TABLE" exception

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Liferay Support does not recommend or...

Tomcat JDBC Connection Exhaustion

legacy Troubleshooting

This article helps troubleshooting MySQL when executing the VerifyProcess. Small Max JDBC Connection Pool causes JDBC Connection Exhaustion if the VerifyProcess is executed...

Connecting WebDAV to Liferay Portal Running Behind a Web Server

legacy Troubleshooting

This article documents how to connect to Liferay WebDAV folders and files from a WebDAV client if Liferay Portal is running behind a web server. Specifically, this issue was found using the IBM WebSphere application...

Copy File Error When Extracting a Liferay Bundle

legacy Troubleshooting

This article describes a workaround for the following known issue that you may encounter when using Liferay Portal with operating system Windows XP and/or Windows 7. The error reads:...

DLFileRank Causes Deadlock or SQL Update Batch Errors

legacy Troubleshooting

With DLFileRank enabled, Deadlock or SQL Update Batch Errors may happen due to DLFileRank updates. When using DLFileRank, unique constraints can be found due to the amount of writes...

Update Manager gives plugin update reminders for up to date plugins

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article documents a known issue where...

If a Staging publication is on progress and the server is shut down, publication stays on queue and no further publications are possible

legacy Troubleshooting

Issue If a publication on staging is made and the server is shut down, the publication will stay on queue on start-up and, even if cancelled, no more staging publications can be made. The following java class stays...

SQL Scripts Causing Duplicate Keys

legacy Troubleshooting

While using a new instance of the Liferay Portal, some environments may encounter the following error: ORA-01452: cannot CREATE UNIQUE INDEX; duplicate keys found Resolution This...

Before Opening a Liferay Performance Ticket

legacy Troubleshooting

The following article outlines a short checklist of questions to ask and steps to take before opening a performance ticket. By taking a moment to go through this checklist before...

PDFBox Causing JVM Crashes

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes an issue inherent...

'Credential cannot be null' when trying to log in with a customer database

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: 'Credential cannot be null' when trying to log in with a customer database, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber:...

Updating Elasticsearch certificates for x-pack security

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Updating Elasticsearch certificates for x-pack security, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 95203, title:...

Liferay PaaS services stuck in "Deployment in progress" status

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Liferay PaaS services stuck in "Deployment in progress" status, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 109487, title:...

How to remove files from the Document Library that are not in DLFileEntry table?

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: How to remove files from the Document Library that are not in DLFileEntry table?, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 94144,...

I forgot admin user's password and I cannot login

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: I forgot admin user's password and I cannot login, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 71031, title:...

ImageMagick installation on Linux (Ubuntu)

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: ImageMagick installation on Linux (Ubuntu), showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title:...

Unable to edit a Document and Media's published document

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Unable to edit a Document and Media's published document, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: Document and...

[Internal] Custom Utility page doesn't work in Liferay SaaS

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: [Internal] Custom Utility page doesn't work in Liferay SaaS, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 91064, title: [内部]...

Indexed documents are removed after full reindex with LPS-152937

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Indexed documents are removed after full reindex with LPS-152937, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 109834,...

Permissions are requested for user Customer in Jenkins when Bitbucket is configured

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Permissions are requested for user Customer in Jenkins when Bitbucket is configured, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber:...

poi-3.16.jar

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: poi-3.16.jar, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 105139, title: ポイ-3.16.jar

Large files (20MB+) on Git repository become corrupted when deploying to Cloud

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Large files (20MB+) on Git repository become corrupted when deploying to Cloud, showDisclaimerMessage: true, sourceTeam: Support,...

SAML Plugin

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: SAML Plugin , showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 61697, title: SAMLプラグイン

Fake SMTP Server for Local Bundle Email Interception

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Fake SMTP Server for Local Bundle Email Interception, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 63413, title: ローカルバンドルメール傍受用偽SMTPサーバ

Commerce product specification values (and translations of the values) are searched by taking into account the instance/site default language, not the user display language

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Commerce product specification values (and translations of the values) are searched by taking into account the instance/site default language, not the user...

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