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Issue Is there any out of the box option to schedule data deletion for records after a specific time? For example, we want to delete data which is in the system for more than 2 years for all tables in order to comply with...

NameIDType.ENCRYPTED cannot be resolved

legacy Troubleshooting

Issue You might run into the following error after deploying SAML in Liferay Portal 6.2 on a Weblogic: identity_provider.jsp:53:106: NameIDType.ENCRYPTED cannot be resolved <aui:option label="encrypted"...

Lots of RedirectNotFoundEntry data in viewcounterentry table

legacy Troubleshooting

Issue We've noticed that the viewcounterentry table is full of records with the classname com.liferay.redirect.model.RedirectNotFoundEntry. The redirectnotfoundentry table is empty. It might be related to...

Running CREATE FUNCTION generates permission/privilege error

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to execute a CREATE FUNCTION(scalar) statement, the...

Dynamic Data Lists Spreadsheet View does not display inputted dates properly

legacy Troubleshooting

Issue If you choose a Data Type on a Dynamic Data List that has a date field on it and insert some dates, the dates are gonna be surrounded by quotes and brackets instead of the usual way. Environment DXP...

User without any permissions can add items to the cart

legacy Troubleshooting

Issue Any user added to an Account is able to make a purchase for that account, regardless of Account Roles assigned. This is only able with the Minium template. Environment DXP 7.4 Resolution This issue...

Publication Date of a WebContent to be "Publish to Live" directly

legacy How To

Issue We published a WebContent directly live via Content & Data -> Web Content -> Specific WebContent -> Burger Menu -> Publish to Live When publishing a WebContent like this, there is no entry in "Publishing ->...

Collection display page url not getting mapped properly

legacy How To

Issue We have a collection page with web content cards and want to link those cards to the display page URL. Environment DXP 7.4 Resolution By default, a Web Content's Display Page selector is set to "Default", but a...

Category Translations - Export/Import with LAR

legacy

Issue We have thousands of categories and we have added translations into the category in one environment. We want to export all the translations related changes through LAR Export Feature and import it into other...

Images lost during staging publication

legacy Troubleshooting

Issue Customer reports images are gone after they published content It could be images or files from the Document Library Environment Liferay DXP 7.2 Resolution If the publication took a lot of time it is...

Content page displays wrong title when special characters are used on it

legacy Troubleshooting

Issue If the title of a Content page has special characters on it, the title will then be displayed with "&". This usually happens when you place the character "&". For example: "Documents & Media", in...

Does CVE-2016-1000027 affect Liferay?

legacy

Issue Security scan shows CVE-2016-1000027 as an active vulnerability, is Liferay affected? Environment DXP 7.4 Resolution CVE-2016-1000027 is known to us, and we can confirm that Liferay should not be vulnerable, as...

Assets created from an Asset Publisher don't keep the categories and/or tags of the filter

legacy

Issue An Asset Publisher (AP) can be configured to filter by certain categories and/or tags. When the Display Settings of the AP has Show Add Content Button enabled, it's possible to create new assets directly from...

How to update jackson-databind library

legacy Troubleshooting

Issue For security reasons we need to update the jackson-databind library from version 2.13.2.2 to 2.13.4.1 How do I update the jackson-databind library in Liferay DXP? Security vulnerabilities in jackson-databind...

Necessary Permissions to Export or Import a Page

legacy Troubleshooting

Issue What permissions are necessary to be able to export or import a page? I get the error "I'm sorry, you don't have permission to access the requested resource" when trying to import or export a page. Environment...

Unable to view the 'specific account groups' in discount portlet with view permissions

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Roles > create a new role and provide the view permissions of the 'Account Entry', 'Account Groups', 'Account', and 'Currencies', and view and...

Multipage form does not save data to the DB while navigating to next page

legacy How To

Issue While using a form with multiple pages, the user has a requirement to save data to the database on the first page before moving to the second page. Environment Liferay DXP 7.4 Resolution Multi-page forms do...

Create date is not visible inside Product Relations

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 U60. 2. Create a new minium site. 3. Navigate to products. 4. Select any product. 5. Click on the Product Relations Tab. 6. Add product(any). 7. Product is added...

Default Display Page Template for WebContents

legacy Troubleshooting

Issue Within the webcontent edit screen, there is a component in the right sidebar that allow us to define a Display Page Template in order to configure which will be the page that will render the content when it is...

Cannot use an asset publisher with two different vocabularies

legacy

Issue In a "Content page", we use an asset publisher that displays all content. We add in this page two selectors of vocabularies for two different ones. When filtering with a category of the first vocabulary, the...

ADA Accessibility - Newly opened dialog box is not accessible using the tab key

legacy Troubleshooting

Issue Expected Result: Focus should move to the newly displayed content when navigating using the tab key. Actual Result: I expect focus to move to newly displayed content when I press the TAB key, like the...

Successful publications with JSON error messages

legacy Troubleshooting

Issue After configuring a local or remote Staging environment, creating a page in the staging site, adding a Web Content Display widget to the page, creating a new Publish Process (select the previously create page,...

Does Liferay DXP validate Session Identifiers?

legacy

Issue Does Liferay DXP validate Session Identifiers? And yes, Liferay does validate Session Identifiers! Environment Liferay DXP Resolution As for the session configuration in the portal we have the...

Unable to reference existing image when creating a Product via headless API

legacy

Issue I would like to create a product via headless API that uses an existing image from the Document Library. Environment Commerce Resolution Currently, it isn't possible to reference existing images when...

When does a new version in JournalArticleLocalService.updateArticle is created?

legacy

Issue New version of a web content can be created when calling JournalArticleLocalService.updateArticle Environment Liferay DXP Resolution A new version is created when the latest article version is in one of the...

Increase in file size in webp format

legacy

Issue When rendering the image for my user, I noticed that the webp file of the page has a considerably increased size Is there something that can be done so that it doesn't happen? Environment Liferay DXP 7.4...

Size reduction of the document library/backup

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue From one day to another our backup size is reduced with...

Content display date not showing user timezone

legacy

Issue The user's time zone setting is not reflected in the display date of mapped content in the fragment. Environment Liferay DXP 7.4 Resolution This functionality does not exist yet in the Liferay Portal. There...

user is unable to disable the 'Password Changed Notification' and 'Password Reset Notification'

legacy

Issue User is able to disable the 'Account Created Notification'. However, there are no options for turning off the 'Password Changed Notification' and 'Password Reset Notification' notifications. Environment...

Ability to add an image from URL as a Blog Cover Image

legacy Troubleshooting

Issue Can an image from a URL be used as a Blog Cover Image? Steps to reproduce: 1. Navigate to content > blog 2. Add a new entry 3. Add an image to the content. 4. Observe the tab 'URL', the user can click on it...

Unable to change the default locale for already existing web contents structure

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Navigate to web content > Structure. 3. Create a structure with any type of field. 4. Change the default language to 'Spanish' > Save. 5. Navigated to Web...

Task state no longer visible in the task details in 7.4

legacy How To

Issue While migrating fragment on the Workflow Task Portlet, we realized that some of the fields that were shown in the task details (edit_workflow_task.jsp) in DXP 7.0 are no longer available in DXP 7.4 u59. The...

Web page redirection after session expiration

legacy How To

Issue I have two separate sites in my Liferay DXP environment, and I want to understand how to configure web page redirection after a user's session expires. Environment Liferay DXP 7.1 Resolution If you...

Why segments are displayed in the Global scope and how to sync them to the Site scope?

legacy

Issue Currently, new segments are imported into the Global scope and not the Site scope when the segment is created in Analytics Cloud and imported into Liferay. How can segments be imported into the site scope?...

Where is the password reset email set up and in what priority order?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

Commerce products do not appear for Guests in default Search Results widget

legacy How To

Issue Create a Minium Site Add Guest view permission for Catalog Page Add a new Content Page (or Widget Page) Place the following widgets on the new page: Search Bar, Search Results (the one available from Search...

ADA Accessibility - Text appears to be Heading 1 but not announced by screenreader as Heading 1

legacy Troubleshooting

Issue Expected Result: All text which are visually appearing as text is recognized as text by the screen reader. Actual Result: There is text content visually appearing as heading but not recognized as heading by...

Integrating Liferay PaaS with OpenOffice/LibreOffice

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, it is necessary to generate previews for...

frontend-css-web module was removed in DXP 7.4

legacy

Issue If I use frontend-js-override module, is there any impact on front-end-js-web module due to removal of frontend-css-web ? Environment Liferay DXP 7.4 Resolution frontend-web-css was removed in Liferay 7.4 here:...

Updating your DXP fix pack version in Liferay PaaS while remaining on a specific service stack

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Update the Liferay image to a specific docker image but...

Segments: Loading icon should display the maximum number of users in the property

legacy

Issue When we check the Event Analysis page and try to create a new event analysis, we can see that the number of users keeps showing the loading icon. It only stops when the conditions match a certain number...

What statistics are available for Message Boards are available in Analytics Cloud?

legacy

Issue We are about to launch an online community on our Liferay portal. How far do Liferay Analytics go supporting community reports and analytics? Environment DXP 7.0+ Analytics Cloud Resolution Currently, metrics for...

The sorting of web contents with date field is incorrect in a collection display fragment when the page language is changed between English and any other language

Troubleshooting

Issue I have a lot of web content with different date fields displayed in a collection display portlet on a page. When I change the page language between English and any other language the sorting of the web contents...

Unable to request creation of a workspace in Analytics Cloud

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm accessing the Customer Portal but I don't see the ''Finish...

ADA Accessibility - SR doesn't announce message that comes after selecting rows in the table on sites page.

legacy Troubleshooting

Issue Expected Results: Screen Reader should announce message which comes after selecting rows in table. Screen Reader should announce, "1 of 3 selected' after selecting checkbox in the table. Actual Results:...

Cannot publish article without friendly url

legacy Troubleshooting

Issue In our Liferay 7.4 instance, editors encounter an error when attempting to publish an article without a Friendly URL, which differs from the behavior in Liferay 7.1. Environment Liferay DXP 7.4 Resolution The...

Hide asset title in Asset Publisher's details view

legacy How To

Issue Configure an Asset Publisher in a page using a display template different than the 'Full Content' one. Click on any asset: it shows its details, including the asset's title. Environment Liferay DXP...

LCP CLI support for AArch64/ARM64

legacy Troubleshooting

Issue LCP CLI fails to install on environments using AArch64/ARM64 architecture Environment AArch64/ARM64 environments Liferay Cloud command line tool Resolution LCP CLI as of version 3 is not compatible with...

Audit_AuditEvent and UserNotificationEvent tables in the database

legacy

Issue I would like to understand the purpose of eventType column in Audit_AuditEvent and deliveryType in UserNotificationEvent tables. In deliveryType column what is the meaning of the values e.g. 10000,10002 etc. ?...

Backup is failed with RangeError

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup is failed with RangeError ERROR [WARN] RangeError: The...

Bootstrap Accordion does not work correctly

legacy Troubleshooting

Issue When I click on the expand button, the expanded area is not displayed, so I am not able to change the text (without editing the text in the source code). Environment Liferay DXP 7.3+ Resolution System settings...

Logs tab is not being shown on Services pages

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I can no longer see the Logs tab on Services pages from...

Scaling down an Elasticsearch cluster

legacy How To

Issue You might face a scenario where you need to scale down your current Elasticsearch cluster to a fewer node setup Environment Liferay DXP 7.0+ Elasticsearch Resolution Preparations Before scaling down Back up...

Address already in use

legacy Troubleshooting

Issue You might encounter an error during portal startup or during starting an upgrade process where you see the following logs: ERROR [Start Level: Equinox Container:...

Cart checkout: cannot return back to billing address step

legacy Troubleshooting

Issue When unchecking "use shipping address as billing address", and then providing the same address for shipping and billing, end user cannot go back and change the billing address to something else, because that step...

The required fields are not requiring the user to fill in when switching languages in instance settings

legacy Troubleshooting

Issue The required fields are not requiring the user to fill in when switching languages in instance settings Steps to Reproduce: 1. Navigate to Instance settings > Localization 2. Change the language to any other...

Title field appears in wrong format when related

legacy Troubleshooting

Issue The title field appears in the wrong format when related Steps to Reproduce: 1. Menu portlet > Control panel > Objects 2. Create Custom Object A 3. Create Custom Object B with a Date field 4. Create a...

The document cannot be accessed if the title contains special characters

legacy Troubleshooting

Issue The user wants to access the document using a URL (with special characters) without uuid and timestamp An error occurs when accessing a file using a URL without a UUID if the file name contains a + or a %...

Mark searchable toggle button by default OFF while creating new web content

legacy

Issue We would like to mark the searchable toggle button switched OFF by default in basic web content while creating new web content. Currently, while creating new web content, the searchable toggle button is ON by...

Error with custom workflow when deleting/deactivating users

legacy

Issue We would like to know what happens when a user who has open workflow tasks is deactivated or deleted. We have seen that deleting or deactivating gives us an error for a open task that has a custom flow made by...