Legacy Knowledge Base
Published Jul. 2, 2025

LDAP Imported Users are not been shown in control panel

Written By

Roberto Díaz

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Issue

LDAP is configured (and tested by using the testing buttons) in the portal.

If you check the database you could find them (it means that they have been imported to the portal from LDAP as expected).

The problem is reproducing when accessing to the user list in the control panel: this users are not been shown.

 

Environment

  • DXP-7.3 Sp1

 

Resolution

In this cases it seems that reindex the users could fix this behavior:

To do so you only have to go to

Control panel > Configuration > Search > Index Actions > Reindex com.liferay.portal.kernel.model.User
And click on the EXECUTE button.
When the process finishes (it could take a while depending on the ammount of elements) this users should appear in the user list.

 

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