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Unexpected Page Redirection to an Invalid Friendly URL
legacy Troubleshooting
Issue When accessing a page with a valid friendly URL (e.g. /web/portal/manage-users), an unexpected redirection occurs to another URL (e.g. /web/portal/manage-users-a). The unintended page and its redirect...
Link to Page Layout Selector shows public pages in the selector in private page configuration after saving
legacy Troubleshooting
Issue I have an issue with the Private Page of type Link to Page of this site. They create a blank site, and they add to it 2 Private Pages. One private widget page and another link to a page of this site. On the...
Why did Cache-Control change from 'public to 'private'?
legacy
Issue Prior to 7.4 U84, Cache-Control was set to 'public', and after upgrading to 7.4 U84 or above (including any Quarterly Release version), Cache-Control is now set to 'private'. Due to this, CDNs may have issue caching...
Unable to add Information Templates after changing Default Language
legacy Troubleshooting
Issue When only one language is available in Instance Settings > Localization and it is not "English (United States)", the Information Templates section under Design > Templates do not load. Environment Quarterly...
How to handle Google Fonts locally
legacy How To
Issue For private environments with no access to the internet, we need to handle fonts locally. Environment Liferay DXP Quarterly releases Resolution The recommended way to handle custom fonts (especially in private,...
I cannot scroll in content page edit mode on Tablet view
legacy Troubleshooting
Issue I have an issue with scrolling in the content page edit mode on Tablet view. I added a big image to the page. When trying to scroll on Tablet view, it does not work. Reproduction Steps: Start 2024.q3.0 Edit the...
Entry Sequence Not Reflected in Collection Fragment Using Custom Fragment
legacy Troubleshooting
Issue When using a Collection Fragment with a Custom Fragment to display entries from a Liferay Object, the sequence of the entries is not reflected correctly on the page. The order of the entries appears to be...
Unable to see the site level vocabulary in collection filter
legacy Troubleshooting
Issue Unable to see the site-level vocabulary in the collection filter Steps to reproduce: 1. Start the server 2. Create the vocabulary by navigating to the 'Site Panel' > Categorisation > Categories. 3. Create...
Incorrect Pagination Behavior in the SearchResultsPortlet
legacy Troubleshooting
Issue I have an issue with the search results portlet pagination. When searching for an item by selecting a page after page 20, the first page results are shown instead of the selected page. Steps to reproduce: Set up...
"Information Templates" page is blank
legacy Troubleshooting
Issue We've observed an undesirable behavior when trying to access "Information Templates". When navigating to Design > Templates > Information Templates, the page is blank. There is no option to create a new...
Changing locale using the Language selector in a private page redirects to a 404 error page
legacy Troubleshooting
Issue I have an issue with the use of the language selector in a private page. When I try to change the locale using the language selector, I get redirected to a 404 error page. Reproduction Steps: Start 2024.q1.17....
Dynamic Data Lists Changes Not Managed Within Publications in 7.3
legacy
Issue Dynamic Data Lists (DDLs) changes are not managed within Publications mode. Any changes or new DDL records are directly published to production. Environment DXP 7.3 Resolution DDL changes are not supported...
Web Content Structures Not Visible in Second Instance After Upgrade
legacy Troubleshooting
Issue After upgrading to a Quarterly Release, web content structures are not visible in the second instance when creating web content. Environment Liferay Quarterly Release upgraded from a previous version...
Unable to use /-/ for redirection rules.
legacy How To
Issue When I use 2024.q3.13 I'm unable to use /-/ for redirection. I receive an error. Steps to reproduce: Start a clean bundle of Liferay DXP 7.4 QR 2024.Q3.13 Go to Configuration -> Redirection and add a new...
How to Enable Audio for CAPTCHA
legacy How To
Issue How can users enable audio for CAPTCHA verification? Environment Liferay DXP 7.4 and above Resolution Liferay does not provide out-of-the-box (OOTB) support for audio CAPTCHA functionality. However, users...
Page Audit is not displaying errors properly
legacy Troubleshooting
Issue I have an issue with Page Audit. The feature has stopped working. When initiating an audit on a page, the progress bar reaches 99% and then stops, resulting in a null pointer exception error being thrown in the...
Unable to edit or create Collections
legacy Troubleshooting
Issue We've discovered a behavior that occurs when trying to edit existing collections or creating new collections. The page fails to load. The main error that popualates references a missing classname:...
Display date disappears if you update a web content
legacy Troubleshooting
Issue I have an issue with the web content article display date. When I update the web content by changing the title, the published date disappears. Reproduction Steps: 1. Start 2025.q1.8-lts 2. Go to Content & Data...
OHS IP Appended to Image URLs on One Application Server Node
legacy Troubleshooting
Issue Inconsistent behavior is observed between two application server nodes with identical configurations. One node appends the OHS (Oracle HTTP Server) IP address to image URLs, causing 404 errors, while...
Is it possible to integrate a Liferay site content with external platforms like SharePoint?
legacy
Issue Is it possible to integrate a Liferay site content with external platforms like SharePoint, beyond .LAR file exports? Environment Liferay 7.4+ Resolution Liferay sites are exported and shared as .LAR files. These...
Web Content Display and Edited Fragments Disappear after Publishing
legacy Troubleshooting
Issue We've experienced an undesirable behavior when using Web Content Display and Fragments. After publishing the Web Content Display and going back to edit, the changes made from the edit are not saved.  Steps to...
Does the use of tags cause an accessibility issue?
legacy
Issue We have verified that Liferay uses the <small> tag in the Type and Category facet search filters and we think that it could lead to an accessibility issue, violating the WCAG 1.3.1 Information &...
Custom CK Editor toolbar is registered but not displayed
legacy Troubleshooting
Issue We followed this blog post to create a custom CKEditor 4 module in workspace. We can see that CKEDITOR.plugins.registered but, we are not able to see it on the CK Editor toolbar UI in Liferay 7.4...
I cannot add a parent page in Menu Display using the Pages Hierarchy
legacy Troubleshooting
Issue I have an issue with the Menu Display Widget. When I try to select a parent menu in the configuration tab, the preview doesn’t change and after saving the configuration the Pages hierarchy is reset. Reproduction...
Radio Buttons in Forms cannot be navigated by keyboard
legacy Troubleshooting
Issue I have set up a form with non-inlined radio button groups. Using tabulator and arrow keys, I cannot select the appropriate option within groups. This is an accessibility issue, since the form cannot be...
How to migrate from SharePoint to Liferay DXP?
legacy
Issue We would like to migrate a lot of content from SharePoint to Liferay. Are there any Liferay-specific tools, connectors, or utilities available to facilitate this migration process? Environment Liferay DXP...
How to reference static assets by URL from a client extension on SaaS?
legacy Troubleshooting
Issue I am trying to use static assets (images) from the test-theme-css client extension that I deployed. When running the project locally, I am able to do this, but on SaaS, the URL does not work. Local URL:...
Known Issue: Fragment section background colors are no longer full width after upgrading to 7.3 GA1
legacy Troubleshooting
Issue After upgrading from 7.2 to 7.3, we noticed that some of our page fragments (contained within layout sections on content pages) that had been configured to use a full-width background color had the width...
'Nested Applications temporarily unavailable' error
legacy Troubleshooting
Issue After upgrading to DXP 7.2+, I see that some Nested Applications widgets are not displayed on my pages and instead show a Nested Applications temporarily unavailable error. Environment Upgrading from DXP 7.0 to DXP...
Disable Pragma: no-cache header
legacy Troubleshooting
Issue Liferay adding a "Pragma: no-cache" to the response header, and this is preventing the app server, or the client from caching the data. Environment Liferay DXP 7.2 Resolution Set the browser.cache.disabled...
Error "Incorrect string value" in logs when adding emojis to Web Content
legacy Troubleshooting
Issue When inserting emojis (emoticons) to a Web Content article, the portal fails to add/update the article and an error similar to the one below is shown on logs. 09:33:30.544 ERROR...
I cannot configure the "Look and Feel" of widgets on the Content Page
legacy How To
Issue A new Content Page is created and a widget is added to it. There is no kebab menu on it (3 dots) and there is no Look and Feel Configuration button either. Environment Liferay DXP 7.2 Resolution The menu is no...
Changing Site language while Site Template propagation is active is not possible
legacy Troubleshooting
Issue It is not possible to change the language of the Site made from a Site Template while propagation is enabled. Environment Liferay DXP 7.1 + Resolution You can change the language of a Site made from Site Template...
After upgrading to Liferay 7.1+, guest users cannot see some web contents
legacy Troubleshooting
Issue After upgrading to Liferay DXP 7.1+, guests users cannot see some web contents. This is also reproduced for users that aren't members of one site. They cannot see web contents that belong to that site. Environment...
Webコンテンツの翻訳機能に表示されるフィールドの種類
legacy
, knowledgeArticleType: reference, legacy: true, name: Webコンテンツの翻訳機能に表示されるフィールドの種類, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 132169, title: Webコンテンツの翻訳機能に表示されるフィールドの種類
"Liferay.Util.openWindow()"でモーダルウィンドウを作成した際、フォーカスがウィンドウの背面に残る。
legacy Troubleshooting
, knowledgeArticleType: troubleshooting, legacy: true, name: "Liferay.Util.openWindow()"でモーダルウィンドウを作成した際、フォーカスがウィンドウの背面に残る。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 131744, title:...
Font family does not change when clicking on "normal" on CKeditor
legacy Troubleshooting
, knowledgeArticleType: troubleshooting, legacy: true, name: Font family does not change when clicking on "normal" on CKeditor, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 87710, title: CKeditorで...
Unable to save structures that are reused as fieldsets, and that were previously imported. "structure could not be found". NoSuchStructureException
legacy Troubleshooting
, knowledgeArticleType: troubleshooting, legacy: true, name: Unable to save structures that are reused as fieldsets, and that were previously imported. "structure could not be found". NoSuchStructureException,...
Trailing slashes in URLs can affect SEO ratings
legacy
, knowledgeArticleType: reference, legacy: true, name: Trailing slashes in URLs can affect SEO ratings, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 80594, title: URL の末尾のスラッシュは SEO...
Boolean Structure Field returns empty string instead of "False" when displayed in a template
legacy Troubleshooting
, knowledgeArticleType: troubleshooting, legacy: true, name: Boolean Structure Field returns empty string instead of "False" when displayed in a template, showDisclaimerMessage: true, sourceTeam:...