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Why is Jenkins build failing with SynchronousResumeNotSupportedException?
legacy Troubleshooting
Issue We are facing an issue where the builds are failing and we are getting the below error:  org.jenkinsci.plugins.workflow.steps.SynchronousResumeNotSupportedException: Resume after a restart not...
How much time does it take for a new SSL Certificate to be updated in Liferay PaaS?
legacy Troubleshooting
Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate...
How to properly scale up Search nodes?
legacy How To
Issue How to properly scale up Search nodes instead of deleting the Search service and deploying it again? Environment Liferay PaaS Liferay DXP 7.4+ Resolution Following the Liferay Cloud Upgrading to a...
Mitigation Plan for Node Scale-Down Outages Affecting Non-HA Customers
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a non-High Availability (HA) environment, unplanned site...
No external access to database
legacy How To
Issue We need to make some modifications to the database, and therefore we have opened port 3306 of the database to be able to access it from outside, just as we have done many other times. However, this time we...
Issue with the latest Dynatrace view
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Unable to get the latest Dynatrace view with the new...
Blocking requests before reaching the WebServer on Liferay PaaS (Public Cluster)
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have encountered requests from unauthenticated...
Enable Masking on Personal Information Data in Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a requirement to mask the PI (Personal...
What MySQL version is supported in Liferay Cloud?
legacy
Issue User wishes to know which MySQL version is supported in Liferay Cloud.   Environment Liferay Cloud Resolution Currently MySQL 5.7 is supported in Liferay Cloud. Additional Information MySQL  ,...
Search service error: This node previously joined a cluster with UUID xxx and is now trying to join a different cluster with UUID yyy
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When we set the Search Service scale to "3" on the UAT environment...
Jenkins Build error: Unable to get Tomcat version for product 'dxp-202X.qX.X'
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to perform a Jenkins build targeting a Quarterly...
Liferay PaaS - Liferay service doesn't start up - You must first upgrade the portal to the required schema version
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service does not start up/gets shut down after...
How to run Jenkins Jobs with Java 11
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I see that Jenkins comes with Java 11, but it uses Java 8...
Liferay PaaS - Can I only access the database through the MySQL Client?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am using the MySQL client to access the database: Using the...
Liferay Cookies and GDPR Compliance in Liferay Cloud
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How do cookies travel within regions? Environment Liferay...
Webserver deployment fails due to certificateDoesNotCoverDomain error
legacy Troubleshooting
Issue You might face an issue during webserver deployment where you see the following error: Some error has happened during the build. Try again. [{\"message\":\"Bad...
Timeout Error During Restore or Deploy Operations
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to perform restore or deploy operations...
Cannot upload files larger than 1GB in size to Document Library when clamAV is enabled
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Big files (>1GB) cannot be uploaded to the...
Limiting the Number of Search Results and Mitigating "Result window is too large." Errors when Using Elasticsearch via index.search.limit and index.max_result_window
Troubleshooting
Every functionality that relies on search engine queries in Liferay can return a maximum of 10,000 results by default. This applies to Search Bar widget searches, search toolbar searches, search REST API usages, and...
Backup service permission error: does not have storage.buckets.get access
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup service is not working properly and the...