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What is the maximum time frame of a VPN tunnel utilization report?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As an administrator, I would like to request a VPN tunnel utilization report, covering an extended time period. What is the maximum...
"Unable to initialize Elasticsearch cluster" error occurs after installing a new Fix Pack
Issue After installing a new Fix Pack on your current environment you might encounter the following errors in the logs due to Liferay Connector to Elasticsearch version update:...
SAML certificate renewal are not being replicated immediately on my Liferay PaaS cluster.
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue SAML certificate renewal are not being replicated immediately on my Liferay PaaS  cluster. Environment Liferay PaaS Resolution This...
Commerce modules fail to deploy due following license expiration
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There has been a documented case where Commerce modules fail to deploy following license expiration and redeployment WARN...
Getting informed about scheduled maintenances
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to get informed about scheduled maintenances. If such event apply, how to decide if my environment is effected?...
How to manually know the storage in use in a Liferay PaaS environment
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Description The storage is a limited resource with a default quota per environment. The quota can be increased with the respective cost....
Liferay DXP starts as a clean installation after restoring an on-premises DXP backup in Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Some databases manage the table names in lower case (e.g., PostgreSQL). A backup coming from this kind of databases normally is not...
Full support for Unicode in a Liferay PaaS database
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Emoji symbols can not be stored in database, for example as part of a new web content.  In the Liferay service's log you get this...
Liferay PaaS - Liferay Service fails to start due to wrong Dynatrace credentials even if they are not set
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While starting the liferay service, the container will fail to start with this error: liferay[liferay]...
Backup service does not show on PRD environment
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While checking all the services available at the left-handed sidebar on a PRD environment, the backup service will not appear...
Jenkins builds are failing due to "Cannot run program ./gradlew" error
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Builds on Jenkins are failing due to the following error: Cannot run program "./gradlew" (in directory...
How to resolve hudson.model NoSuchFileExceptions when switching the CI to use a StatefulSet for a Liferay PaaS environment
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After attempting to update our Jenkins CI image to use a StatefulSet rather than Deployment type, we started seeing builds failing in...
Restoring Data
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Restoring Data from a Backup on learn.liferay.com. The documentation on learn.liferay.com is the best...
Can not install a hotfix due to folder permission errors
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Can not install a hotfix due to folder permission errors as following: liferay[liferay-xx] ## Hot fix liferay[liferay-xx] ##...
JSP fragments modules do not get Resolved after being deployed
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue JSP fragment modules don't get Resolved after being deployed via environment folders on /lcp/liferay/deploy/  Environment Liferay...
Configuring your GitHub Repository for Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Configuring Your GitHub Repository on learn.liferay.com. The documentation on learn.liferay.com is the...
Role Management for Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Environment Teams and Roles on learn.liferay.com. The documentation on learn.liferay.com is the best...
Troubleshooting Tools for Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Troubleshooting Tools and Resources on learn.liferay.com. The documentation on learn.liferay.com is the...
Backing Up Data on Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Backup Service Overview on learn.liferay.com. The documentation on learn.liferay.com is the best source...
Deploy a DXP customization with CI on Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). This article has been replaced by Deploying Changes via the CLI Tool on learn.liferay.com. The documentation on learn.liferay.com is the...

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