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Why do Workflow Metrics Disappear after a Reindex?
legacy Troubleshooting
Issue Workflow Metrics go missing after performing a reindex. Here are the steps to reproduce: Login in as an admin Navigate to Applications > Metrics Notice that there are some processes listed Click the kebab menu > Settings...
Liferay SaaS Default Session Timeout
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue What is the default value for user session timeout on...
Restore process is stuck at xx % in trial environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The restore process will not complete in our trial...
How to increase Google cloud CDN caching time
legacy
Issue How to increase the Google Cloud CDN cache timing max-age= 3600(1 hr) to 1 day. Environment Liferay PaaS Resolution The default CDN caching involves the caching timing limited to 1hr(CLIENT_TTL and...
How can I determine the Liferay version in our SaaS environment?
legacy How To
Issue Where can I find the exact Liferay version deployed in our SaaS environment? Environment Liferay SaaS Resolution Starting with DXP 2024.Q1.1 Quarterly Release, you can find the exact Liferay version by going...
(Cloud) Spring Boot Client Extension fails with [invalid_token_response] An error occurred while attempting to retrieve the OAuth 2.0
legacy Troubleshooting
Issue We have a Spring Boot extension client that interacts with the Liferay APIs and that makes the OAuth2 challenge via OAuth2AccessToken oAuth2AccessToken =...
Keep-alive setting for VPN
legacy
Issue What is the default keep-alive setting for the Liferay Cloud VPN client? Environment Liferay PaaS/SaaS VPN client-to-site VPN. Resolution PaaS/SaaS VPN Client: Uses standard Strongswan keep-alive...
Accessing HTTPS services through VPN Connection
legacy Troubleshooting
Issue Multiple security/certificate/host errors can occur when trying to access an internal HTTPS service through a SaaS/PaaS VPN connection. Environment Liferay PaaS/SaaS client-to-site VPN connection....
How to generate a valid Liferay SaaS/PaaS Custom SSL Certificate
legacy
Issue What are the specific requirements for a custom SSL certificate to be successfully deployed on Liferay SaaS/PaaS? Environment Liferay SaaS / PaaS Resolution Private key and certificate should be...
Google Drive authentication randomly fails in a multi-node cloud environment
legacy Troubleshooting
Issue Google Drive authentication usually works correctly, but sometimes it randomly fails with java.lang.IllegalStateException: Authorization oAuth2State not initialized errors in the logs. Google Drive was...
Use the Liferay server to send emails upon Form submission on your Cloud environment
legacy How To
Issue Liferay sends emails upon user-related events, such as creating new users or updating their passwords. Is it possible to use such an email capability to send emails from form submissions? Since...
Unable to use CNAME records when setting up domain for Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When going Live on Liferay SaaS, one of the steps that is...
Unable to publish web content with button tag
legacy Troubleshooting
Issue When the below-mentioned content is added to the Web Content source, the button tags are getting removed automatically <div class="SmallButtonMember"> <button id="memberbtn"...
Customize the OOTB portlets on the Liferay SaaS platform
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Could you please provide us with a blog to...
Search service restarting continuously
legacy Troubleshooting
Issue Search service is restarting continuously having similar errors as below: search[search-0] java.lang.StackOverflowError: null at org.apache.lucene.util.PriorityQueue.<init>(PriorityQueue.java:105)...
How to download a file I created on the liferay service in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Example use case: with the below command in the Liferay service, I...
How long does it take to apply a resource extension in the SaaS extension area?
legacy
Issue How much time passes from the moment of purchase of an expansion of CPU and RAM in the extension area in Liferay Saas until the resources are available? Environment Liferay Saas Resolution Currently, there is a...
Creating and Editing a Web Content Structure in Partitioned DB Results in Error
legacy Troubleshooting
Issue Creating and Editing a Web Content Structure in a Virtual Instance in PaaS or a database partitioned environment results in an error like below ERROR [http-nio-8080-exec-1][BundleSiteInitializer:635] null...
Cloud Console email verification gives an invalid email error
legacy Troubleshooting
Issue When I click on the Accept Invite link in the email to verify my email address to access the DXP Cloud Console, I receive the following error: Invalid email. How can I log in? Environment Liferay SaaS Liferay...
Configuring hard-coded Instance Setting properties in a Liferay SaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Some properties that can normally be configured through an...