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When I try to export a Site, the export fails with an error: XXXX could not be exported because its workflow status is not exportable.

Troubleshooting

Issue I am trying to export a Site. However, I receive the following error: An unexpected error occurred with the publish process. Please check your portal and publishing configuration. The...

Some pages are loaded blank when switching between pages when using the "document.write" javascript code

legacy Troubleshooting

Issue We have upgraded from Liferay 6.2 to DXP 7.4. We have problems with some pages, if you open a direct link to them, they are correctly loaded, but if you switch between pages, they are loaded blank. We have detected...

Administrators cannot manage Omni Admin apps, like the App Manager

legacy Troubleshooting

Issue Users having the "Administrator" role cannot access the App Manager through Control Panel → System →App Manager. Environment DXP 7.0, 7.1, 7.2, 7.3, 7.4 Quartery Releases Resolution Take into...

404 Error when assigning workflow task

legacy Troubleshooting

Issue Upon assigning a single-approver workflow task, users encounter a 404 error page. The following stack trace is recorded in the logs: ERROR Unable to process portlet...

Redirecting to a Custom Page post SAML Authentication in Liferay

legacy Troubleshooting

Issue I followed the guide Setting the Default Landing Page in Liferay Portal, to set up the default Landing Page, but it doesn't work with a Custom Page. Even though I followed the given steps, users are directed...

DDMStorageAdapterSaveRequest has no possibility to distinguish between final Form Sending and Auto-save event

legacy Troubleshooting

Issue I am using a custom form storage adapter which calls an external service when the form is submitted. I noticed that in combination with the auto-save feature of Liferay Forms, this results in repeated calls of the...

Web Content Structure is unresponsive when making a selection

legacy Troubleshooting

Issue The Web Content & Structures field is not operating as expected when changing values. Create a structure with a Select from List. Export it to JSON. Change the value of Select from List to comma-separated words...

Getting 'DuplicateSamlIdpSsoSessionException' in the Debug Logs

legacy Troubleshooting

Issue Users are facing intermittent login issues in the SAML environment; however, the below error is observed frequently in their log files: DEBUG [default task-73687][BaseSamlStrutsAction:61] null...

Error 403 - App not assigned

legacy Troubleshooting

Issue We received this error: Error 403 - App not assigned - Sorry, you can't access Support because you are not assigned this app in Okta. If you are wondering why is this happening, please contact your...

How to improve "idle in transaction" state in PostgreSQL?

legacy Troubleshooting

Issue A user encounters a state where a specific update is not being executed. The system hangs and the specific process cannot finish. Hanging transactions in the database that can only be unblocked if you...

Unable to Upload file into the Document & Media when size is more then 10 mb

legacy Troubleshooting

Issue When a user is trying to upload the file into the document and media, it does not upload when the size is more than 10 MB. Environment Liferay DXP 7.1 Liferay DXP 7.2 JBoss Resolution...

Form on a display page template does not display 'Success Page' after submitting data

legacy Troubleshooting

Issue My form is not displaying the 'Success Page' after data submission Environment Liferay DXP 7.3 Resolution This type of behavior is usually related to page caching. To make sure that the form will display the...

[CKEDITOR] Error code: editor-plugin-required presented in the console logs

legacy Troubleshooting

Issue When trying to edit contents with text the following error is presented in the logs: [CKEDITOR] Error code: editor-plugin-required and the content cannot be edited. Environment Liferay 7.4 U83-U98...

/language showing 403 forbidden url

legacy Troubleshooting

Issue When the user tries to access the URL: 'http://localhost:8080/language', even if the language page doesn't exist, it shows a 403 Forbidden error on UI instead of a 404 page not found. Logs error: ERROR...

WARN [main][DDMFieldUpgradeProcess:626] Unable to get dynamic data mapping form field value type for content ID

legacy Troubleshooting

Issue When upgrading to Liferay DXP 7.4 or Quarterly Releases there are some warnings in upgrade.log with below stacktrace WARN [main][DDMFieldUpgradeProcess:626] Unable to get dynamic data mapping form field...

Mini-cart does not pop up if a different language is used other from English

legacy Troubleshooting

Issue Would like to open and use mini-cart, however, it does not pop up after clicking onto it. Using different language different from English (i.e. Spanish). Environment Liferay DXP Resolution You need to...

'Unable to write temporary file' when uploading large LAR files

legacy Troubleshooting

Issue After uploading a LAR file, a message "The file <filename>.lar cannot be imported: Unable to write temporary file" is displayed Environment DXP 7.3, DXP 7.4, Quarterly Releases Resolution Liferay...

Upgrade to 7.4: DDMFieldUpgradeProcess takes an awfully long time

legacy Troubleshooting

Issue We are upgrading to 7.4 and noticed that the upgrade process is working a lot at DDMFieldUpgradeProcess, this part seems to be taking a very long time Environment upgrade to 7.4 Resolution This is known. It happens...

DocuSign is not working for Production environment

legacy Troubleshooting

Issue DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the...

Unable to play .wav audio files

legacy Troubleshooting

Issue Unable to play audio files of the '.wav' extension on the iOS app. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution To mitigate this concern, please include the...

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