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Error trace related to Elasticsearch index_not_found_exception during the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion

Troubleshooting

Issue We are upgrading from 7.0 to quarterly release 2023.Q4.8 During the upgrade step KaleoDefinitionVersionUpgradeProcess#_upgradeKaleoDefinitionVersion we are encountering an error trace related to Elasticsearch....

"WFLYDM0145: The resource 'security-realm' is unsupported since Java 14"

legacy Troubleshooting

Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. "WFLYDM0145: The resource 'security-realm' is...

All Headless API calls return 404 errors

legacy Troubleshooting

Issue When going to Control Panel > Applications > Process Builder and opening one of our existing workflows to edit it opens the edit screen but cannot load the definition. The following errors occur in the logs...

Some content data is not getting saved after publishing an article

legacy Troubleshooting

Issue When I input content data into my web content structure, the content data is not saved after I publish the article. Environment Liferay Quarterly Release Resolution This is a known issue in Liferay and is...

Observing Solr Error - 'multiple values encountered for non multiValued field'

legacy Troubleshooting

Issue We have encountered an issue indexing journal articles while utilizing structures and templates for adding/modifying web content with repeatable fields, and we suspect that the repeatable field data may be...

Native OS memory, allocated to JVM threads, does not get released completely

legacy Troubleshooting

Issue The memory used by the Liferay Docker container slowly, but steadily increases, until either the pod goes out-of-memory, or the pod alerts trigger a kill of the pod. Environment Liferay Quarterly releases...

A discount applied to Products does not work if there is an eligible discount for Specific Account Groups

legacy Troubleshooting

Issue We created a 50% discount (A) with eligibility for certain Specific Account Groups. Then we created another discount (B) of 55% applied to some specific Products, setting it to All Accounts (which should...

Error during file indexing: ClassNotFoundException: org.bouncycastle.asn1.ASN1Encodable

legacy Troubleshooting

Issue When indexing files, the process fails (terminates abruptly) and the following information is printed in the logs: org.bouncycastle.asn1.ASN1Encodable cannot be found by...

Content Pages and Fragments are not getting indexed after Saving

legacy Troubleshooting

Issue We are using Remote Elasticsearch, and noticed that it does not index content page or fragment on save Once we add or update a HTML fragment on a content page, the page will not be returned, when searching...

SSL errors when configuring a private repository in Liferay PaaS

legacy Troubleshooting

Issue You are using a private repository and while trying to configure it for the CI service you notice the webhook is not automatically created Also the following logs are shown in the INFRA environment Aug 13...

Is it possible to search web content using wildcards or a 'contains' clause?

legacy Troubleshooting

Issue Entering keywords in the search bar can only search for the Web Content at the beginning of the keyword. For example, if there’s a web content named “Text_name”, the users can find the web content typing “text”...

No Documents are returned when using a Filter through Headless API

legacy Troubleshooting

Issue I am able to retrieve documents using the Headless API successfully if no Filters are specified. However, when using a Filter, no results are returned. This might happen when working with endpoints like...

ElasticsearchStatusException: Action/metadata line [1] contains an unknown parameter [_type]

legacy Troubleshooting

Issue When upgrading our Cloud Stack, we have found a problem with the Search Service. The following error is shown in the logs: Caused by: java.lang.RuntimeException: ElasticsearchStatusException[Elasticsearch...

HTTP Security Headers Missing on 404 pages

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While adding the below security headers in nginx.conf file...

module java.base does not "opens java.lang" error in buildService using Java 21

legacy Troubleshooting

Issue The following exception is thrown when trying to build a service with Service Builder: Failed to initialize ClearThreadLocalUtil java.lang.ExceptionInInitializerError at...

ORA-00972: IDENTIFIER IS TOO LONG

legacy Troubleshooting

Issue When using Oracle 19c as the database, setting the compatible version to 12.1.0.2 or lower can lead to errors under certain circumstances, such as when publishing an object that has relationships...

When using Liferay Objects, the pages are inaccessible when viewed from the ellipses menu

legacy Troubleshooting

Issue When using Liferay Obejcts with enough Objects to where the ellipses menu is necessary (7 pages), the pages shown when clicking on the ellipses are inaccessible. The pages are only accessible if they are...

Web Content with Multi-Select List Fails to Save Values

legacy Troubleshooting

Issue After creating a structure, the multi-select field does not save more than one option. The list in my web content doesn't save if one of the values has a comma in the option. Environment Liferay DXP...

How to resolve "At most 15 SSL certificate(s)...can be specified" errors when adding many custom SSL certificates in Liferay Cloud

legacy Troubleshooting

Issue When attempting to add a new custom SSL certificate to our load balancer, the certificate is not updating even though we see on this Custom Domains page that we can add 50 custom domains In the logs, we see...

Unable to Cancel Shutdown Event

legacy Troubleshooting

Issue After scheduling a shutdown event, and trying to cancel it, you see an error: "Error:Text verification failed." When trying to cancel a shutdown event, I'm prompted to input a CAPTCHA, but there is...

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