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HTML tag can not be interpreted in form fields

Issue HTML code won't be interpreted in the body text of the form fields. Environment DXP 7.1 Resolution To change the size and style of the text you input, you can use the Alloy Editor that comes with Liferay., content:...

Cannot list web content templates

legacy Troubleshooting

Issue After upgrading to Liferay DXP 7.4, the web content templates cannot list in the pop-up window when trying to add new web contents. The error message is like below: ERROR...

Analytics Cloud invitation e-mail does not arrive to a group address/email list

legacy Troubleshooting

Issue I invited a few group emails but none of the group members has received a workspace invitation email. What should we do? Environment Analytics Cloud Resolution Check if other emails can be received that are sent...

"My Profile" is visible under the User Badge when there is no user profile page

legacy Troubleshooting

Issue After disabling automatically generated user profiles, "My Profile" is still listed under the user badge. This can occur when there is no user profile after being disabled through any of the following...

Fragment Menu difficult to Display

legacy Troubleshooting

Issue In 7.4, A widget nested inside of a grid widget requires hovering your cursor over a very small area of the page in order to display the kabob/configuration menu Environment 7.4.x Resolution Update to 7.4...

Service builder error during build task

legacy Troubleshooting

Issue With Liferay Workspace U47+, service builder fails at build task with error similar to: error: method getResult in interface FinderCache cannot be applied to given types; ... required:...

Deleting address breaks the checkout widget

legacy Troubleshooting

Issue After adding an address, if the address is deleted before completing a purchase in progress, then you are no longer able to checkout. Environment DXP 7.4 Commerce Resolution To resolve this behavior, open a...

The file input reset after changing the document type

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Document Type. 3. Create a folder in the Documents & Media portlet. 4. Open the created folder and choose a file to upload. 5. Change the document...

The friendly URL for Web Content is generated without any clean special characters, dots, or slashes

legacy Troubleshooting

Issue When a user creates web content with dots '.', the friendly URL shows the dot. Unlike other special characters such as Spaces, the dot is not replaced. Steps to reproduce: 1. Start the DXP 7.3 2. Navigate to...

The Structure field is rendered incorrectly on template page

legacy Troubleshooting

Issue When the content of a fragment 'select from list' is mapped as a field in a display page template or content page, the rendering contains unexpected characters. Steps to reproduce: 1) Set up a clean instance...

Fragments are no longer accessible due to deleted users

legacy Troubleshooting

Issue The user creates a User with the Administrator role, then impersonates the User and adds a fragment collection to the Global Site. They then deactivate and delete the user. They attempt to create a fragment...

Unable to create directory error

legacy Troubleshooting

Issue The following error appears in the console: ERROR [Start Level: Equinox Container: 10106855-d66b-001d-184e-d6958ecd00e8][comliferayportalstorefilesystem:97]...

An incomplete form with an object auto-saves multiple records

legacy Troubleshooting

Issue An incomplete form configured with an object auto-saves multiple records under unique IDs. In the example below, an object 'Questionnaire' is displayed over a 3-page form. Fields on pages 1 & 2 for FormID,...

How to protect against CVE-2022-41853 vulnerability

legacy Troubleshooting

Issue How can I mitigate vulnerability CVE-2022-41853 regarding Liferay DXP? Environment Liferay Portal 6.2 EE Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution CVE-2022-41853 : This...

"cannot execute SELECT FOR UPDATE in a read-only transaction" error while logging in portal

legacy Troubleshooting

Issue Below error observed in logs and UI(internal serve error) while logging in to the portal: 2022-11-22 10:41:23.108 ERROR[http-nio-8080-exec-16][JDBCExceptionReporter:234]ERROR: cannot execute SELECT FOR UPDATE in...

Sitemap is not generated properly for the domain in a clustered environment

legacy Troubleshooting

Issue Sitemap is not generated with page name for a clustered environment, when xml.sitemap.index.enabled portal property is set to true. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution The observed behavior...

Permissions needed for changing image of a category

legacy Troubleshooting

Issue Why a user, having full permission in Categorisation > Categories, could not change the image of a category? Environment Liferay DXP 7.4+ Resolution Set within the role's Define permissions tab, Commerce >...

Link doesn't work in Knowledge base when a non-standard protocol is chosen.

legacy Troubleshooting

Issue When adding the notes:// protocol to a link in Knowledge Base, AntiSamy removes it and displays it as text. Environment Liferay DXP 7.2, 7.3 Resolution By default, everything is sanitized by AntiSamy, with 3...

Workflow cannot be used with Publications enabled, and vice versa

legacy Troubleshooting

Issue When we enable Workflow and Publications together, and we can't publish assets, e.g. web content articles We see the below exceptions in the log: ERROR...

Counter in Web Content Display remains at 0 after activating Enable View Count Increment

legacy Troubleshooting

Issue After activating the option Enable View Count Increment in System Settings → Web Content → Web Content Display, the counter remains at 0. Environment Liferay DXP 7.2+ Resolution In Liferay DXP 7.2 the...

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