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Unable to open the notification of the deleted user

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Configuration > Workflow and apply the 'single approver' workflow on 'Content Pages'. 3. Create a new user by navigating to the Users &...

Caused by: java.sql.SQLException: Protocol violation

legacy Troubleshooting

Issue The Protocol violation error is observed while trying to perform any publish action Caused by: java.sql.SQLException: Protocol violation: [ 101, ] at...

A build to update the patching tool is stuck and failed

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A build to install the patching tool in Liferay...

JAWS Screen Reader is announcing state and navigation of Menu items incorrectly

legacy Troubleshooting

Issue The JAWS screen reader does not announce whether a Menu item is expanded or collapsed Environment Liferay DXP 7.4 Resolution This resolution requires customization and should only be implemented at the...

Unable to publish the web content with huge data

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Web Content under Content & Data. 3. Go to structure and add three 'Rich Text' fields with repeatable. Click Save. 4. Create web content with the...

Wrong Apache Commons Lang3 library version added to module manifest

legacy Troubleshooting

Issue We have a service builder module that uses Apache Commons Lang3. Our Liferay version uses Apache Commons Lang3 version 3.11. In our module, we have defined the dependency as follows inside the build.gradle:...

Issue with Rating functionality

legacy Troubleshooting

Issue Steps to reproduce: 1. Navigate to Configuration-> Settings-> Social-> Ratings and change the Web Content type to Like with the help of the dropdown and save it. 2. Navigate to Design-> Widget Templates-> Create...

Is Form fields and pages are limited?

legacy Troubleshooting

Issue We tried to create a Form with 50 fields and 9 pages but we could not save it. Environment Liferay DXP 7.4 Resolution This is limited but if this limit is not enough it can be raised even a higher...

Video and audio files cannot be played and generate thumbnail on Linux/Unix based OS with Xuggler enabled

legacy Troubleshooting

Issue Xuggler is enabled to play video and audio files. When running on a Linux/Unix-based system, the audio and video files are displayed without any thumbnail and cannot be played. They do not start when...

'getRealUserId is not a function' when upgrading to 7.3 u6+

legacy Troubleshooting

Issue When upgrading to 7.3 update 6+, some undesired behaviors occur and the console log shows the following error: Uncaught TypeError: themeDisplay.getRealUserId is not a function Environment Liferay DXP 7.3 Update...

Elasticsearch error: This is not an HTTP port

legacy Troubleshooting

Issue When configuring a remote Elasticsearch server the Search > Connections screen shows the error java.lang.RuntimeException: error while performing request. The logs show the message: Not a valid...

Why are Fragments still marked as used in the Home page(Draft) even though it was removed?

legacy Troubleshooting

Issue When a test fragment is created and then removed from the page, it is still marked as being used on a draft of a page. When I go to "View Usages" of the created Fragment, the Home page(Draft) under Fragment...

Banner Slider restarts navigation after image selection

legacy Troubleshooting

Issue After uploading an image to a Banner Slider Fragment, the Banner Slider restarts the navigation to the first position. Environment Liferay DXP 7.3.X Resolution Please request a Hotfix with LPS-163496 to...

Slider restarts navigation after image selection

legacy Troubleshooting

Issue After uploading an image to a Slider Fragment, the Slider restarts the navigation to the first position. Environment Liferay DXP 7.3.X Resolution Please request a Hotfix with LPS-161282 to resolve the...

Cannot publish from Staging to Live from non-master nodes

legacy Troubleshooting

Issue When performing a Staging publication from a cluster node that is not the master, the publish operation is not executed and an exception is written to the log file: 2022-08-11 22:15:28.704 ERROR [[ACTIVE]...

Pagination works until a certain page but not for the remaining pages

legacy Troubleshooting

Issue Users are not displayed properly with delta value 5 Steps to reproduce : 1) Created 200 and more users 2) Set 'Delta' value '5' Observed Behavior: No page is displayed if the user clicks '....' and then...

Exceptions when executing script in custom workflows

legacy Troubleshooting

Issue When for example, an email notification is being sent to a specific recipient through the label <scripted-recipient> as a result of an action in the workflow, an ScriptingException is thrown:...

Publications can be enabled on a remote live site

legacy Troubleshooting

Issue Publication can be enabled in a remote-live-staging setup on the remote-live site. Steps to Reproduce Set up 2 separate bundles configure them for remote live staging On Staging Site, navigate to Global Menu...

Not able to remove row or column

legacy Troubleshooting

Issue Unable to remove a row or a column Step to reproduce: 1) Navigate to Forms 2) Add a Form 3) Add a grid field 4) Add three rows and columns 5) Try to remove a row or a column Expected Behavior: Users are able...

Limited amount of elements in Forms

legacy Troubleshooting

Issue We cannot create a form with over 28 elements, as when we attempt this scenario we are redirected back to the form list without any success and there is an error message is thrown in the logs. ...

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