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Automated backup failure due to Error 408 (Request Timeout)

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have identified an incident where a backup failure may occur on...

No fragment link is shown on pages

legacy Troubleshooting

Issue Fragment editable links only work by default in English Steps to reproduce: 1. Start Liferay DXP-7.4-u22 2. Edit the home page 3. Add language selector to the page 4. Click on the Heading fragment on the home...

Blogs With Images Load Slowly and Eventually Time Out

legacy Troubleshooting

Issue When I try to navigate to a blog post that contains images, it loads very slowly and eventually times out. Images were copy/pasted from a local computer into the blog post (rather than being uploaded...

User's aren't seeing the correct experience associated with their segment

legacy Troubleshooting

Issue When I create (and prioritize) an experience based on a new segment, the users associated with that segment aren't able to see it. Environment DXP 7.3 Resolution It is expected that SegmentsEntryRel doesn't...

Liferay slows down while discarding Publication conflicts

legacy Troubleshooting

Issue When I attempt to discard conflicts from a publication, Liferay slows down and eventually times out. Environment DXP 7.3 DXP 7.4 Resolution This issue is resolved by LPS-162683. Open a Help Center ticket to...

getSearchHits() API method does not take the start value in consideration

legacy Troubleshooting

Issue I am using search API (as per article https://help.liferay.com/hc/en-us/articles/360029046411-Building-Search-Queries-and-Filters) and noticed that the size of the list returned by the SearchResponse.getSearchHits()...

Guest User sees blank page when viewing Web Content from Search Results Widget

legacy Troubleshooting

Issue Steps to Reproduce: 1. Create a Widget page. 2. Place Search Bar and Search Results on the recently created page. 4. Create Basic Web Content (Demo Web Content) with an image and some text. 6. Create a new demo...

Marketplace "my purchased" page is no longer accessible. How can I download the apps I already purchased?

legacy Troubleshooting

Issue With the updated Marketplace user interface, I can only see new applications and I can't access the "my purchased" page to access applications I previously purchased. Resolution The current workaround to...

Enabling "Assign Roles by Segment" Disables the Content Page Editor and causes NoSuchExperienceException

legacy Troubleshooting

Issue When checking the option "Assign Roles by Segment", the Content Page Editor gets disabled and displays the following message: "Content Page Editor is temporarily unavailable.". The following error is...

After editing them and restarting the server, default vocabularies are duplicated

legacy Troubleshooting

Issue Stage and Topic vocabularies recreate again in the global site Steps to reproduce: 1) Navigate to the Global site 2) Assert that Topic, Stage, and Audience vocabularies have been created 3) Control Panel >...

StorageException occurs when trying to access Google Cloud Storage.

legacy Troubleshooting

Issue The File Storage is configured to Google Cloud Storage. When performing some actions in Documents and Media, Liferay attempts to access Google Cloud Storage and raises the following exception: 06:42:27.828...

Not Able to Preview PDF Document in Recycle Bin

legacy Troubleshooting

Issue After a PDF document is moved to the Recycle Bin, it cannot be previewed. Steps to Reproduce Open Menu > Content & Data > Documents & Media Upload a pdf and publish Click 3-dot menu next to the pdf > Move to...

Error: Unable to send message: Invalid Addresses

legacy Troubleshooting

Issue After integrated the Mail Server: Exchange in Liferay DXP there is a following Error in the logs: ERROR [liferay/mail-1][MailEngine:74] Unable to send message: Invalid Addresses...

Unable to revert hotfix

legacy Troubleshooting

Issue In some circumstances, users are unable to revert back their hotfix from their environment. The cause is often due to corrupt hotfix files or missing files in this environment, which could happen as a result...

Unable to view uploaded video in blogs

legacy Troubleshooting

Issue It is not feasible to use uploaded videos in blogs via the content option. Videos, on the other hand, can be seen properly uploaded in the documents and media section, so these videos should be present here...

How to enable Liferay Enterprise Search Security (X-Pack)

legacy Troubleshooting

Issue We have a requirement to turn on the authentication and monitoring for our Elasticsearch server, but after downloading the Liferay Enterprise Search Security, we can't enable it because it requires...

SAML plugin for DXP 7.4 is not available for download from Marketplace

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Why are there fewer users in the segment with a custom field?

legacy Troubleshooting

Issue We would like to create a segment with a custom field as the condition. We can see that the number of users displayed is less than it should be. Why? Environment Analytics Cloud Resolution The number of users...

When logging in with an OpenID Provider, the portal shows "Internal Server Error"

legacy Troubleshooting

Issue When configuring an OpenID Provider and trying to log in with an user, the callback to the portal shows an error message similar to the one below: Internal Server Error An error occurred while...

Content pages in search results don't link to the page

legacy Troubleshooting

Issue When I search with the configuration “display selected result in context” unselected, clicking on content page results throws an error, and the results don’t display. Environment DXP 7.2 Resolution To...