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Elements in Web Content showing incorrect view and count

Issue Steps to reproduce: 1. Navigate to Content & Data > Web Content. 2. Navigate to Structure Tab. 3. Create more than 10 structures. 4. Go back to the WebContent tab, click on the "+" button. 5. The element...

Custom site/organizational role gives too many permissions

legacy Troubleshooting

Issue I have created a custom site/organizational role to see Document and Media contents. I only selected VIEW options in Define Permissions > Site Administration > Content > Documents and Media, but the...

For anonymous users, a Content Set based on an AC segment does not show the expected content

legacy Troubleshooting

Issue Depending on the IP address, different web content articles or any image would be viewable to different users. Even though the Geolocation feature shows users for the provided IP address, it appears to...

How to enable the purchase order number in order detail page.

legacy Troubleshooting

Issue The Order Detail page doesn't show the purchase order number by default, even when it is enabled in Instance Settings. Environment Liferay DXP 7.3 Resolution It can be set by the following steps: Go...

What are the folders to clean in a Jboss bundle? - DXP 7.0+

Troubleshooting

Issue After applying a new patch, I am not able to find the cache folders that should be removed in the Jboss bundle after e.g. installing a patch Environment Liferay DXP 7.0+ Jboss Resolution How to clean Jboss?...

When using REMOTE Elasticsearch, the Workflow Metrics keep loading

legacy Troubleshooting

Issue The 'IOException: can not write type' error when navigating or re-indexing Workflow Metrics with remote Elasticsearch 6.5/6.8 and 7.4 Steps to Reproduce: 1) Have a clean instance of Liferay DXP 7.2 running...

WebContent Sort Order is not working

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay. 2. Navigate to Content > Web Content. 3. Create multiple web contents. 4. Set Filter and Order settings as below ORDER BY: Display Date descending order 5....

Custom OSGi modules deployment issue

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Custom OSGi modules are not deploying with the...

How to Import LAR files with circular references?

legacy Troubleshooting

Issue While using the export-import features of Liferay, we often encounter the error that certain files cannot be imported because references are missing. Even after importing the allegedly missing reference, the...

An empty Control Menu is visible for a user without permissions

legacy Troubleshooting

Issue When a regular user (user created with default settings) log in to the portal, an empty Control Menu bar is displayed on all Content Pages. Environment Liferay DXP 7.3. Liferay DXP 7.4. Resolution Please...

How to unpublish a published content page or set it to draft

Troubleshooting

Issue I published a content page, and I cannot unpublish it or set it to draft. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Once we publish a content page, we will not be able to set it back...

The user is not being associated with the organization

legacy Troubleshooting

Issue When a new user is added to an organization through the action menu of the organization. An error is returned if the email address starts with 'postmaster' (for example, postmaster@liferay.com). The new user...

Journal Articles display causing pages loading delay

legacy Troubleshooting

Issue Pages loading delays are detected after updating your patch level. Those pages include jorunal articles to be displayed. Environment Liferay DXP 7.4 Liferay DXP 7.3 from fixpack-3 Liferay DXP 7.2...

Build error while doing buildService

legacy Troubleshooting

Issue User gets below error when doing buildService outside the *-service module: FAILURE: Build failed with an exception. * What went wrong: Some problems were found with the configuration of task...

Why is the rich-text toolbar floating instead of permanent?

legacy Troubleshooting

Issue Users can't see the rich-text actions toolbar until they select a piece of text if they create a new fragment with a rich-text type editable field and place it on a content page. Steps to reproduce 1) Start...

Configuration of Flag notification Email sender addresses and names

legacy Troubleshooting

Issue Flag content warning (e.g. when a user reports a thread on a Message Board as inappropriate) is not sent to admins despite changing the email sender name and address under Control Panel > Instance...

Set Message Boards 'to email address' for notifications

legacy Troubleshooting

Issue Message Boards email notification's 'to address' uses 'from address' instead. When you go to Content&Data → Message Boards → Configuration → Email from and set a valid email address, Message Boards will...

413 Request Entity Too Large

legacy Troubleshooting

Issue Whenever a user is trying to upload a file/document in Document & Media portlet, the error "HTTP response 413 and Request Entity Too Large message" is thrown. Environment Liferay DXP 7.2 Resolution This...

Duplicate Product is not taking the name provided by user

legacy Troubleshooting

Issue While duplicating the product, the name provided by the user is not saving instead it is taking the default one i.e. [Copy of +"Product Name"] Steps to reproduce 1. Navigate to Products under Product...

Unable to bind to the LDAP server javax.naming.CommunicationException: [Root exception is java.lang.ClassNotFoundException: javax.net.ssl.SSLSocketFactory cannot be found by com.liferay.saml.web_

legacy Troubleshooting

Issue During the time of portal login using the LDAP users, the user('s) are able to log in successfully, LDAP connections have an active connection but observed the below warnings in the Liferay log. 2021-12-17...

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