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Web Content Display and Edited Fragments Disappear after Publishing

Issue We've experienced an undesirable behavior when using Web Content Display and Fragments. After publishing the Web Content Display and going back to edit, the changes made from the edit are not saved. Steps to...

The Product Menu Becomes Unresponsive after Upgrading to 2024.Q3 when module.framework.properties.org.osgi.framework.bootdelegation is configured

legacy Troubleshooting

Issue After upgrading to version 7.4 2024 Q3.6. the product menu becomes inaccessible and resulting in an exception at the backend. This happened after copying the...

Custom CK Editor toolbar is registered but not displayed

legacy Troubleshooting

Issue We followed this blog post to create a custom CKEditor 4 module in workspace. We can see that CKEDITOR.plugins.registered but, we are not able to see it on the CK Editor toolbar UI in Liferay 7.4...

Brave log-correlation issue

legacy Troubleshooting

Issue I am using brave (https://github.com/openzipkin/brave) to create a correlation across all logs events from Liferay, portlets and backends. After upgrading from Liferay 7.2 to 2024.Q3.12, which now internally uses...

Slow Performance When Searching for Non-Admin Users

legacy Troubleshooting

Issue Searching for non-admin users causes performance issues that did not exist prior to upgrading to 2024.q1. When non-admin users attempt to search, they receive a timeout error. Performance issues in...

"Lambda expressions are allowed only at source level 1.8 or above" warning occurs in the logs

legacy Troubleshooting

Issue The following warning occurs in the logs while configuring the WebSphere application server with Liferay. WARN [WebContainer : 4][code_jsp:162] {code="500", msg="JSPG0049E: /html/common/themes/top_head.jsp...

javax.mail.Provider: com.sun.mail.imap.IMAPProvider not a subtype

legacy Troubleshooting

Issue I am encountering the following error when attempting to send emails using Jakarta Mail (version 2.0.1) within my Liferay environment. javax.mail.Provider:com.sun.mail.imap.IMAPProvider not a subtype...

Hardcoded Text in Commerce Order Importer Not Translatable

legacy Troubleshooting

Issue Allow hiding the non-required options from CSV template message. We have this csv_template.csv file and sometimes we need to edit its content to remove non-used fields, like requestedDeliveryDate that is...

I cannot add a parent page in Menu Display using the Pages Hierarchy

legacy Troubleshooting

Issue I have an issue with the Menu Display Widget. When I try to select a parent menu in the configuration tab, the preview doesn’t change and after saving the configuration the Pages hierarchy is reset. Reproduction...

Radio Buttons in Forms cannot be navigated by keyboard

legacy Troubleshooting

Issue I have set up a form with non-inlined radio button groups. Using tabulator and arrow keys, I cannot select the appropriate option within groups. This is an accessibility issue, since the form cannot be...

Special characters like apostrophe (') is displayed as its ASCII value in the account address field

legacy Troubleshooting

Issue Special characters like apostrophe (') are displayed as their ASCII value in the account address field. Steps to Reproduce: Start Liferay DXP 2024.Q1.12 Go to Control Panel -> Accounts Create an...

Pagination Numbers Displayed in Hindi Numerals When Language is Switched to Hindi

legacy Troubleshooting

Issue When switching the language from English to Hindi, the numeric values in the pagination control change to Hindi numerals. Environment Liferay DXP 7.4 Quarterly Release 2023.Q3 Resolution This issue...

ClassCastException When Adding Web Content in Batch via Headless API

legacy Troubleshooting

Issue When attempting to add web content in batch using the headless API endpoint /o/headless-delivery/v1.0/sites/{siteId}/structured-contents/batch, a ClassCastException occurs. The error resembles the...

Are Document Previews in Liferay Compatible with '.potx' File Extensions?

legacy Troubleshooting

Issue We are facing an issue with the preview of files having '.potx' extension. We added the extension in System Settings > Documents and Media > Service and System Settings > Documents and Media > Item Selector View....

After upgrading to DXP 7.4 u92 I receive an unable to locate transaction executor error on server startup

legacy Troubleshooting

Issue I have an issue with deploying our custom built Java modules. I upgraded from DXP 7.4 update 81 to u92. After the upgrade, on server startup the deployment of the custom built modules behavior is inconsistent and...

Using the "ehcache.multi.vm.config.location" property, the "java.lang.NullPointerException: Configuration Path is Null" error occured

legacy Troubleshooting

Issue After configuring the "ehcache.multi.vm.config.location" property in portal-ext.properties, the following errors occurred. ERROR [SCR Component Actor][ROOT:47] bundle...

Error: HikariPool-1 - Failed to validate connection org.postgresql.jdbc.PgConnection@xxxxxx (This connection has been closed.). Possibly consider using a shorter maxLifetime value

legacy Troubleshooting

Issue Facing the following error in the logs and the Liferay node became unresponsive: HikariPool-1 - Failed to validate connection org.postgresql.jdbc.PgConnection@6c009ca1 (This connection has been...

Error message: Portal property "session.timeout.auto.extend" was modularized to com.liferay.frontend.js.web as "auto-extend"

legacy Troubleshooting

Issue When starting up Liferay DXP, the following error message is displayed in logs: ERROR [main][VerifyProperties:138] Portal property "session.timeout.auto.extend" was modularized to com.liferay.frontend.js.web as...

Log Directory for Liferay

legacy Troubleshooting

Issue The log folder may become oversized, causing server hang-ups, so how do I configure the logging directory for Liferay? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The following are the steps...

Security scan detected a "Reference to Windows file path is present in HTML"

legacy Troubleshooting

Issue Our security scan detected a "Reference to Windows file path is present in HTML" in the following URL:...

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