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Taglib throws an exception after redeploy the JAR file

Issue The taglib throws the freemarker.template.TemplateModelException error after redeploying the JAR file. Steps to reproduce: 1. Start the server 2. Navigate to Site Menu> Content & Data > Blogs 3. Create a...

Deploying a Portlet to Liferay 6.2 on Tomcat 8, causes listerner tags in Web.xml of portlet to change to Context-param tags

legacy Troubleshooting

Issue Deploying a portlet developed for Liferay 6.2 on Tomcat 7, on a Liferay 6.2 instance running on Tomcat 8 causes the portlet's web.xml file to reflect the following changes: The web.xml before it is deployed had...

Firewall blocks URI for reserved characters

legacy Troubleshooting

Issue URI contains reserved characters such as "$" and certain firewall rules block these URI's. Environment DXP 7.4 Resolution Many URL schemes reserve certain characters for a special meaning. However, this is not...

OutOfMemoryError on startup when there are a lot of very large FragmentEntryLinks

legacy Troubleshooting

Issue Liferay takes a very long time to startup, and throws the following Heap Space error: ERROR [Framework Event Dispatcher: Equinox Container: d97119a4-f960-4e1c-839b-88c78fbc6cc6][Framework:93] FrameworkEvent...

"Portlet must not be null" error during upgrade

legacy Troubleshooting

Issue You might encounter an issue where you face an error during upgrade such as follows: 2023-03-29 08:09:14.891 ERROR [Framework Event Dispatcher: Equinox Container:...

Adding and deleting a Fragment before publishing the page still count

legacy Troubleshooting

Issue The issue can be reproduced with the following steps: 1. Add a new Fragment Sets. 2. Add a new Basic Fragment. 3. Create a Content Page. 4. Add the newly created fragment to the Page and delete the fragment from the...

Portal getting slow/down frequently

legacy Troubleshooting

Issue Liferay portal gets too slow or down frequently and below threads are observed in the thread dumps: at java.util.regex.Pattern$BnM.match(Pattern.java:5483) at java.util.regex.Matcher.search(Matcher.java:1248)...

After changing the default language of a site I can no longer create objects

legacy Troubleshooting

Issue Changing the default language on a site leads to an error when creating an object. The UI shows this error: Unexpected token '<',"<!DOCTYPE "... is not valid JSON Environment Liferay DXP 7.4 Resolution This...

How to stop generating the redundant logs in {liferay_home}

legacy Troubleshooting

Issue Liferay logs are generated in multiple locations: Users want to stop generating redundant logs in multiple locations. {liferay_home}/tomcat/logs/catalina.out {liferay_home}/logs/liferay.xyz.log...

Frontend server or load balancer IP is displayed in the HTML source code of Liferay pages

legacy Troubleshooting

Issue We have detected that if you go to the "view page source" option, open the HTML source code of any Liferay page and search the getRemoteAddr text, you will see the internal frontend server (Apache, Nginx) or load...

Compilation error in unschedule job

legacy Troubleshooting

Issue Custom development not compiling due to arguments mismatch in Unschedule method: Compilation failure: method unschedule in interface com.liferay.portal.kernel.scheduler.SchedulerEngineHelper cannot...

Asset Publishers on Content Pages show error messages in the remote live server

legacy Troubleshooting

Issue Asset Publishers on Content Pages show error messages in the remote live server. This issue appears in a multi-server environment where a site is configured for remote staging AND the live servers are...

Alter published Object on Oracle DB

legacy Troubleshooting

Issue Once an object has been published, it's not possible to alter the object when using Oracle DB. Environment DXP 7.4 Resolution To resolve this behavior, update your installation to 7.4.13 DXP U47, or open a...

Asset Libraries throw warnings after upgrade from DXP 7.3

legacy Troubleshooting

Issue During or after upgrade from DXP 7.3 the following output is visible in the log: WARN [Portal Dependency Manager Component Executor--1][BasePortletIdUpgradeProcess:511] null...

HTML typo found for the 'Load more results' link

legacy Troubleshooting

Issue When creating a lot of Pages, Load More Options frequently has typos found in the HTML after a Right Click > Inspect. Steps to reproduce 1) Create a minimum of twenty public pages. 2) Navigate to Page Tree 3)...

Users can't see all of their own roles when they make a my-user-account headless API call

legacy Troubleshooting

Issue When users make a my-user-account headless API call, most of their roles are listed in the response, but their custom regular roles are missing. If an administrator makes the headless API call, all of their...

Deprecated "Redirect URL" Portal Properties

Troubleshooting

Issue Migrating from Liferay 7.2 to Liferay 7.4, we noticed that the usual redirection properties have been deprecated. We're using these properties in the portal-ext.properties file: redirect.url.security.mode=domain...

Non service builder generated services are not retrieved by ServiceLocator in freemarker template

legacy Troubleshooting

Issue By default, is not allowed to retrieve non-service builder generated services by ServiceLocator in freemarker template, getting this error: 2022-08-25 08:30:38.427 WARN [http-nio-8080-exec-10][ServiceLocator:42]...

Can't change user's password: Passwords may not be changed under the current password policy.

legacy Troubleshooting

Issue As an administrator, when trying to change a user's password the message "Error: Passwords may not be changed under the current password policy" is shown. Under certain circumstances the message...

Unable to add 'related products' via headless API

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using a 'minium site template'. 3. Invoke the below API using CURL: curl --location --request PATCH...

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