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This article documents the common configuration errors you may encounter while upgrading to Liferay Digital Experience Platform (DXP), versions 7.0 or 7.1. Read below to discover the steps you can take to resolve these issues or avoid them altogether. Resolution Error: Upgrading to DXP...

This article documents a solution if subscribers are using an Oracle database and using JDBC_ping as the discovery protocol in a clustered environment. The issue is that the JGroup's default initialize_sql value is incompatible with Oracle. As a result, the JGROUPSPING table is not...

In some cases, JGroups may not get a response when trying to bind to an address. In this case, an exception like the following can be thrown: 05:50:53,559 ERROR [Framework Event Dispatcher: Equinox Container: 70881daa-756e-0016-1bfa-e3d1d4e1b271][com_liferay_portal_cluster_multiple:97]...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Beginning in Liferay 6.0 EE SP2, the "addedbyLDAPImport" column was added to the usergroup table. The purpose of...

This article provides a brief checklist of items to run through when your server is frozen, or goes down entirely. Collecting this information before opening a support ticket is a significant step towards helping us to provide you with a quick resolution. Resolution To help our Support...

After an upgrade to Portal 6.1 EE GA1 when clicking on Control Panel > Portal settings, an error pops up: 11:53:46,699 ERROR [BeanPropertiesImpl:480] jodd.bean.BeanException: Simple property not found: hostname Invalid property: 'AccountImpl#hostname' (actual:'AccountImpl#hostname',...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The following comprises a list of issues that administrators have experienced in running an upgrade, along with...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes an issue inherent in the PDFBox library that causes a JVM crash upon image conversion....

This article documents an issue where the image editor does not load on WebSphere, as well as steps to resolve the issue or avoid it altogether. This issue is caused by one of the JS files served within the JS editor having some characters that are not allowed in the default encodings....

This article documents the issues with setting up a sharded database and lists steps to resolve the issue or avoid it altogether. Resolution Error: Users are unable to create content specifically on a sharded database in Liferay DXP 7.0. Summary: Database Sharding settings in the...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When Liferay Portal is running on a Websphere Application Server 6, a NamingException error is thrown. Example:...

Before the portal-84-6210 fixpack, the DDMTemplate editor UI was missing the cacheable checkbox. This issue caused each DDMTemplate that was saved into the DB to not be cached. This article provides a solution to a potential heavy performance drop casued by XML parsing and template...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not...

By default, the Liferay platform does not define a SAXParser. But please note that a SAXParser contains the logic that can parse XML files. Liferay does not define a SAXParser because certain setups (e.g. Weblogic) may already have a SAXParser; trying to override them with Liferay's own...

This article describes a known issue where the platform may not start if JAVA_HOME/bin is not defined in the PATH variable. DXP 7.0 and 7.1 requires JAVA_HOME and PATH variables to be set. However, the platform only needs JAVA_HOME set. If JAVA_HOME/bin is not set in the PATH variable or...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article outlines a small set of issues that exist within the core-5 fix pack as well as their resolutions....

When using RHEL 7.4, and viewing a captcha, or when navigating to Control Panel > Configuration > Server Administration, the following stack trace will appear in the application server logs. That is catalina.out for Tomcat. Caused by: java.lang.ArrayIndexOutOfBoundsException: 0 at...

This article outlines a specific known issue that exists within Liferay Portal 6.1 EE GA3 SP3 and provides a link to follow its resolution. Resolution At the time of release, there is one known issue with Liferay Portal 6.1 EE GA3 SP3. In this version of Liferay, a...

This articles serves as a troubleshooting guide for users working in Liferay DXP 7.0. When it comes to adding assets using the alloy editor on Windows OS, you may encounter some difficulties. The browser may display a ReferenceError: CKEDITOR is not defined, and the console may...

This article documents steps on how to increase the audit message max queue size that leads to an UnsupportedOperationException.  By default, System Settings > Foundation > Audit > "Audit message max queue size" is set at 200. The value is supposed to be greater than 0. This specific...