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Media on products are not visible with view permission

Issue Unable to view media on product with view permission. Steps to reproduce 1. Create a role named "Merchant1" and a user "merchant1@gmail.com" who has role merchant1 (PFA the list of permissions for this...

"The requested resource could not be found" in Activities portlet

legacy Troubleshooting

Issue "The requested resource could not be found" while accessing the file and folder under the Activities portlet. Environment Liferay DXP 7.1, 7.2 Resolution Liferay's OOTB Activities portlet provides...

A navigation menu can't be removed

legacy Troubleshooting

Issue A navigation menu cannot be deleted by the user. On a clean instance, the issue can be reproduced with the provided user's database. Steps To Reproduce: (i) Restore the attached DB to a Liferay 7.2 fix pack...

$reserved-article-url-title.data doesn't provide i18n friendly URL

legacy Troubleshooting

Issue If you have a content with different friendly URLs per language, when trying to retrieve those friendly URL via velocity template, $reserved-article-url-title.data doesn't provide internationalized URL....

After upgrading from GA1, the Analytics Cloud option is no longer available in the DXP UI

legacy Troubleshooting

Issue After upgrading the environment from GA1 to SP1(fix pack 1) as per the guidelines, the Analytics cloud option is not available in Control Panel > Instance Settings ('Analytics Cloud' does not appear in the...

I cannot download the vCard from another user

legacy Troubleshooting

Issue The Contacts Center Widget allows users to export the user’s vCard and save it as a VCF file. vCard is a file format standard for electronic business cards. If a regular user clicks on the vCard from...

Not able to "check-in" in Microsoft Office 365

legacy Troubleshooting

Issue After integrated Liferay with Microsoft Office 365, getting below NullPointerException when performing the “Check-in” operation. And,document gets in an inconsistent state and cannot be edited again....

When I try to create a new page and use the page name of a previously deleted page I receive the error: DuplicateFriendlyURLEntryException - DXP 7.3

Troubleshooting

Issue When I create a new page and name it by using a previously deleted page's name, I receive the following error like this one: ERROR [ajp-nio-0.0.0.0-8009-exec-7][PortletServlet:119] javax.portlet.PortletException:...

LAR Import doesn't maintain references for Content Display Widget

legacy Troubleshooting

Issue While exporting and importing a page containing "Content Display Widget", the content referenced by the widget is no longer properly referenced after the import. Steps to reproduce: 1. Create a Basic...

Liferay Sync is overwriting file versions of LibreOffice documents in Documents and Media

legacy Troubleshooting

Issue Liferay Sync is overwriting file versions of LibreOffice documents in Documents and Media For example, if we have Liferay Sync configured to detect changes within a directory where a LibreOffice document is actively...

Countries in Shipping address are displayed in English regardless the selected user language

legacy Troubleshooting

Issue Steps to reproduce: Log in and go to My Account > Account setting Change the language to something other than English (e.g. Hungarian or German) Create a Minium site and navigate to catalog Add a few items to the...

Guest User cannot access the display page template after publish to live web content that has been edited

legacy Troubleshooting

Issue Steps to reproduce 1. Create web content with structure Basic Web Content. 2. Create a default display page template for Basic Web Content. 3. Add Asset Publisher Portlet to the home page. 4. Configure...

Custom Field values are not saving in SKUs

legacy Troubleshooting

Issue When we are giving any values in the custom field, it is not saving the values in SKU even after publishing. Steps to reproduce 1. Go to control panel menu > select Custom Fields under Configuration. 2. In...

Missing 'for' attribute in labels in Liferay Forms

legacy Troubleshooting

Issue Steps to Reproduce: Login as admin Go to Content & Data → Forms and create a form Add a text and a date_picker field Go to the forms page and use WAVE or another accessibility checker to see the...

Content Pages are marked as Draft without any user interaction

legacy Troubleshooting

Issue The content pages are marked as Draft without any user interaction Steps to Reproduce: Add a new content page Add an asset publisher widget to the page Configure the Asset Publisher with the following...

Layout Group ID is not published while using "Link to Page" field inside the web content

legacy Troubleshooting

Issue Steps to reproduce 1. Create two public pages First and Second in the default Guest site. 2. Create a custom structure and template "Link to Page" by referring the attachments. 3. Create a new web content...

ADA Liferay WAVE error

legacy Troubleshooting

Issue When we run WAVE analysis on Liferay site and, even on vanilla bundle, one of the error is “Empty Button” under the element with the id of “hrefFM” is observed. Steps to reproduce 1. Install the WAVE tool...

Drop-down fields "Choose an Option" are displayed when the user has not selected one of the options in the list yet. Even though the selected language is Greek, it still displays "Choose an Option" instead of the Greek translation.

legacy Troubleshooting

Issue Set the default language to Greek in Control Panel -> Configuration -> Instance setting (set only 2 current languages: English and Greek) Create a form with a 'Select from List' field with some options and mark...

Compile with CI when code requires of external library in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to compile code using CI service the...

Friendly URL is not being generated if the web content shares same title in two locale.

legacy Troubleshooting

Issue Create a Basic web document. Name it as "ABC" and publish it. Now changes the language from en-US(English) to es-ES(Spanish) with the help of the language portlet present before the title field and again name it...

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