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After logging in to Analytics Cloud for the first time, the workspace does not show up

Issue We have a license for Analytics Cloud but when we log in on analytics.liferay.com, we do not see our or any workspaces. The following message can be seen: You are not a part of any workspaces, let us create a new...

Cannot Edit Search blueprints due to a 403 error

legacy Troubleshooting

Issue After creating anew blueprint, when attempting to edit it, the changes are unable to be saved and a 403 (forbidden) error appears in the browser console Environment Liferay DXP 7.4 Resolution A 403 error...

Invalid date error when creating content with date field using APIs

legacy Troubleshooting

Issue When using the Liferay API to create Web Content with a date field, using the "dd-MM-yyyy'T'HH:mm:ss'Z'" format results in the display of an "Invalid date" error. curl \ -H "Content-Type: application/json"...

Permissions set for the Wiki Node are not inherited by Wiki Pages

legacy Troubleshooting

Issue Enable the following property: permissions.propagation.enabled=true Open A Wiki Node, change and save its permissions Add a new Wiki Page under the Wiki Node Open the Wiki Page's permissions Actual result: The...

How to loop through repeatable fields in a Display Page Template

legacy Troubleshooting

Issue Using Display Page Templates for Web Content with image field which is repeatable and adding more images to this content. When the image field is mapped to the Display Page Template, only the first image...

How to recover patching-backup.zip

legacy Troubleshooting

Issue How to proceed if patching-backup.zip is lost. Environment Liferay DXP Patching Tool Resolution In the event that this issue does occur, the following workaround can be used for general cases: Download a...

The Paragraph field disappears from the Form after failing CAPTCHA verification

legacy Troubleshooting

Issue The Paragraph field will disappear if submitting the Form with failed CAPTCHA verification as the following screenshots. Before submitting: After submitting: Environment Liferay DXP 7.1, 7.2 Resolution This was fixed...

Error 425 Can't open data connection for transfer of "/" when trying to connect to a ftp from cloud

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a file via ftp from Liferay...

Error validating the main servlet path in a content reference

legacy Troubleshooting

Issue Following an upgrade from DXP 7.3 Service Pack 1 to Update 10, we cannot reference a main servlet path within a Basic Web Content article Steps to Demonstrate 1. Create a new Basic Web Content article with...

Stylebooks with Accent or Special Characters in Title Fail to Export

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to export a stylebook with a name containing...

I cannot publish a Workflow with Error: Unable to parse definition

legacy Troubleshooting

Issue When I try to publish a workflow I get the following error: Error: Unable to parse definition And the workflow is not published. Environment Liferay DXP 7.4 Resolution WARNING! The error may happen due to...

Adding role attribute to tables in CKeditor

legacy Troubleshooting

Issue At Content & Data > Web content, create a new web content and add a table in it In the table properties there is no option to add a role Expected result: role="presentation" can be added to tables, therefore...

Text formatting is not removed in CKeditor

legacy Troubleshooting

Issue In CKeditor when editing a text and selecting a pre-formatted style other than Heading (e.g. Cited Work), then I am trying to set it back to Normal, the pre-formatted style remains and its tag could be seen...

Error "The SSL private key cannot be parsed" when deploying to Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to deploy to Liferay Liferay PaaS, the...

Suggestion for troubleshooting/debugging document preview generation problems

legacy Troubleshooting

Issue Document previews do not seem to be generated, we keep seeing the "Generating preview will take a few minutes" message. No errors in the logs. How can I troubleshoot or get more logs about what is happening during...

DXP 7.0 License not activated after deployment

legacy Troubleshooting

Issue After deploying the provisioned Liferay license, the Liferay bundle license is not activated and "This instance is not registered." error is thrown. After going through the Activation Key Troubleshooting Guide,...

Create a new database user in Liferay Cloud: Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While creating a new DB user, it gets self-deleted upon...

What to do if you accidentally delete an administrator user

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...

Unexpected Search Behavior when Using Search Blueprint

legacy Troubleshooting

Issue Search facet widgets ignore the "Allow Empty Searches" option when used in conjunction with a Search Blueprint. When a search page is configured with Search Blueprint, search facets are being populated with...

An error "The content references a missing page" occurs when publishing a web content

legacy Troubleshooting

Issue An error "The content references a missing page" occurs when publishing a web content. I checked the content but I could not find any reference to invalid page. Environment Liferay DXP 7.3 Resolution The missing...

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