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The Command getPortletPath(PortletDataContext portletDataContext) does not return portlet's path

Issue Using the command protected String getPortletPath(PortletDataContext portletDataContext) { return portletDataContext.getPortletPath("quizentry_WAR_aaaportlet"); } to retrieve a portlet's path does not work,...

Blank page with “No Group exists with the key {companyId=0, groupKey=Guest}” error in log

legacy Troubleshooting

Issue After restarting portal, the page turns into a blank page. The following error is reported in the log: 2019-04-03 04:27:28.258 ERROR [http-nio-8080-exec-5][PortalInstances:162]...

Dynamic content fetched by Web Content template stays the same after updates

legacy Troubleshooting

Issue User uses web content template to fetch dynamic content from the database. The value displayed on the page stays the same even if the data in the database has already changed. Environment Liferay DXP 7.0, Liferay DXP...

How Can I Assign Roles to Users When Importing from LDAP?

legacy Troubleshooting

Issue When importing users to Liferay DXP from LDAP, they are not being assigned the roles I want them to have from my LDAP server. Environment Liferay DXP LDAP Resolution In Liferay DXP, Users are...

Known Issue: Classic Theme Favicon Always Displayed When Using Microsoft IE11

legacy Troubleshooting

This article describes a known issue specific to Microsoft Internet Explorer 11 (IE11) as documented on LPS-88702. In IE11, after navigating to a website page, the favicon will always be shown as the classic...

HTMLアンカーを使う

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: HTMLアンカーを使う, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: HTMLアンカーを使う

Removing Older Elasticsearch Plugins Needed for Successful Upgrade to ES 6.1

legacy Troubleshooting

Issue It was discovered that older versions of the Elasticsearch plugin can interfere whenever administrators are deploying the latest version. The use case: Administrators are deploying the latest Elasticsearch 6.1...

Troubleshooting Service Builder Blob Compile Issues

legacy Troubleshooting

Issue Service builder with Blob and compound primary key throws compilation error. The console errors might look like this: [javac]...

Why are user accounts shared when I have multiple LDAP servers configured?

legacy Troubleshooting

Issue When a Liferay DXP bundle is configured to communicate with two or more LDAP servers there can be issues with user importing and users logging in. Example: If Liferay DXP is communicating with two LDAP...

Receiving email notifications for updated, added, or moved web content

legacy Troubleshooting

Issue Why can't I receive email notifications for Updated, Added, or Moved web content assets? My mail server is set up correctly and I am getting the Web Content Review notifications without issue. Environment DXP...

Resolving Static Asset Publisher Rendering Errors in Custom Layout Templates

legacy Troubleshooting

Issue There is a known issue (as documented in LPS-88239) encountered when using a custom Layout Template that implements a static Asset Publisher. Instead of rendering properly, a NoSuchPortletPreferencesException...

Expired Articles Are Still Showing up in the Live Site After Publishing

legacy Troubleshooting

Issue If you schedule an article to be expired on a certain date and time, after publishing the article to the live site you may find the article is not expired. There are a few possible reasons for this behavior described...

Known Issue: Drag and Drop Pages Under Link to URL Type Pages is Working, But the Configuration is Not Saved

legacy Troubleshooting

Issue When you drag and drop pages under Link to URL type pages, it appears as if the structure changes, but after refreshing the browser, the page order is not saved. Resolution This is a known issue, and the reason that...

Site Roles Are Incorrectly Assigned or Lost When They Are Selected from Different Pages

legacy Troubleshooting

This article documents a bug in the search container with any list of selectable items. It was discovered that site administrators could not assign a Site Role if that Site Role is not listed on the first page. Roles...

Back Navigation Breaks Dialogs in iOS Safari

legacy Troubleshooting

Summary There is a known issue with iOS Safari while using history.pushState(), which is an API that Liferay uses. Issues outside of Liferay can be found at: Stack Overflow: Alert, Confirm, and Prompt Not...

DXP 7.0 Fix Pack 70: Compatibility changes and deployment notes for Connector to Elasticsearch 6 and Solr 5 Search Engine

legacy Troubleshooting

Liferay DXP 7.0 Fix Pack 70 and SP10 includes the fixes for LPS-79348, LPS-78857 and LPS-80931. Part of the changes (namely in LPS-78857) new APIs were added to the com.liferay.portal.search.api module which all...

Known Issues: Liferay Commerce

legacy Troubleshooting

This article documents a list of known issues that exist in Liferay Commerce. Commerce 2.2.0 Commerce 2.1.3 Commerce 2.1.2 Commerce 2.1.1 Commerce 2.1.0 Commerce 2.0.7 Commerce 2.0.0...

Unable to Connect to External Datasources After Applying DXP 7.1 FP3+

legacy Troubleshooting

This is no longer an issue with 7.1 FP10+. Recently, LPS-85683 was implemented in Liferay DXP 7.1's core infrastructure and can be deployed by applying DXP 7.1 Fix Pack 3. LPS-85683 detailed a project where...

Arbitrary Code Execution With jQuery Versions Earlier Than 3.0

legacy Troubleshooting

This article documents a security issue in jQuery versions prior to 3.0, which is also described on Github. The issue can be reproduced with the following steps. Install a theme that uses jQuery prior to 3.0. Head to any...

Troubleshooting Adaptive Media Issues

legacy Troubleshooting

This article is designed to help with troubleshooting Adaptive Media issues. Adaptive Media detects the device capabilities of the visitor and automatically delivers an appropriate scaled and optimized version of your...

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