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Method "themeDisplay.getScopeGroupId()" executed within a Widget Page Template does not retrieve the site's groupId

Issue Given a Widget Page Template, when we use the themeDisplay.getScopeGroupId() method from a Freemarker template to try to retrieve the groupId from the original site, a different groupId will be retrieved. Would...

A "processAction method not implemented" error is shown in the log

legacy Troubleshooting

Issue Many processAction method not implemented errors are thrown in the server log: ERROR [http-nio-8080-exec-1][PortletServlet:117] null javax.portlet.PortletException: javax.portlet.PortletException: processAction...

Complete page content is not visible while clicking on search result

legacy Troubleshooting

Issue Step to Reproduce: 1. Spin a Liferay DXP 7.4 u31. 2. Create one blank page named demo. 3. Place Asset Publisher on the newly created page. 4. Open the configuration of Asser Publisher by clicking on the Action...

Adding custom jar in module project as it gets remove after gradle refresh.

legacy Troubleshooting

Issue The custom jar is getting removed after the Gradle refresh. Environment Liferay DXP 7.0 and above Resolution Create a folder libs inside the module project and place the custom jar in it and add the below code in...

Field Reference value not getting applied to the web content

legacy Troubleshooting

Issue When attempting to update the Field Reference value within created web content a generically named value is displayed instead of the value manually added. Environment DXP 7.4 Resolution To resolve this...

Can a hotfix delete pages?

legacy Troubleshooting

Issue After installing the latest hotfix, we found that certain pages were deleted. How is that possible? Environment DXP 7.0+ Resolution Hotfixes contain fixes that change the Liferay source code Meaning that it does...

Tags Search not returning more than 50 results

legacy Troubleshooting

Issue We are facing an issue in tags search. We have 64 tags with similar names (book1, book2, book3, etc.), and searching for "book" will only return 50 tags at most. How do we increase this limit? Environment...

CMS-Clear option does not work after filtering down Web Contents

legacy Troubleshooting

Issue The Clear option that appears after filtering the Web Contents on the drop-down menu does not clear the filter when it is clicked. Environment DXP 7.2 Resolution A hotfix can be requested with the...

Audience targeting module deployment errors on Lifera DXP 7.2+

legacy Troubleshooting

Issue After migrating to 7.2 or superior version Audience Targeting deployment errors appear during startup and its modules appear as installed, not active: 1764|Installed |...

How are Known Individuals identified?

legacy Troubleshooting

Issue We would like to know how Analytics Cloud identifies Known Individuals. Environment Analytics Cloud Resolution Users are identified based on their Liferay user accounts. These accounts are synced to Analytics...

Unable to retrieve the properties from Analytics Cloud

legacy Troubleshooting

Issue We connected our Liferay instance to Analytics Cloud and the instance shows that the connection is successful. But when we try to Sync Sites, we receive the following error message: For our Liferay instances, we...

Modifying the extension of a document persists even on downloading the file

legacy Troubleshooting

Issue Changing the extension of document and media file, causes the downloaded file to have the modified extension. Steps to Reproduce: 1. Create a new basic document 2. Upload a file to the document...

Unable to add newly created product in the product group

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site by using the minium site template. 3. Create a Product Group. 4. Check that user can add any existing product from the Minium site to the...

Categorization of 'Blogs' is not working

legacy Troubleshooting

Issue When creating blogs, tags and categories do not appear. Steps to reproduce: 1. Navigate to left side menu of Site -> Categorization -> Tags 2. Create 2-3 tags and category 3. Place the following properties in...

Slowness in the IDE

legacy Troubleshooting

Issue Users are experiencing slowness during the 'gradle refresh' process as well as during the local deployment of the Tomcat application server. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

How to get rid of SSLHandshakeException?

legacy Troubleshooting

Issue When trying to access the site URL, the console displays the following exception, and the site is inaccessible. javax.net.ssl.SSLHandshakeException: Received fatal alert: handshakefailure...

Fragment should be accessible with its original name

legacy Troubleshooting

Issue The export/import of content pages with references to fragments in global is currently limited (using LARs). Steps to reproduce: 1) Navigate to the Global site 2) Create a new collection and a new Fragment in...

Host name does not match the certificate subject provided by the peer

legacy Troubleshooting

Issue Configuring S3Endpoint to connect the S3 bucket is giving the below error 2022-08-25 13:02:50.718 ERROR [default task-22][ImageImpl:69] Error reading image 4407228...

How to increase index.max_result_window from Liferay

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Learn more: Search Result Limit with Elasticsearch:...

What to do when prompted with the warning message "This field is required" on a Text Field element of a Form after auto-fill is used?

legacy Troubleshooting

Issue After I filled the Form with AutoFill for the required fields, a warning message states "this field is required" on the Form. Even when I attempt to submit the Form or the warning message is still...

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