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Preview is not generated for .webp files in Document and Media

Issue The preview is not getting generated for all the '.webp' files in Document and Media. Follow this guide and enable the use of WEBP Navigate to Content & Data > Documents and Media Upload an image in...

Service Builder module not registered when using spring as dependency-injector

legacy Troubleshooting

Issue When dependency-injector="spring" is set in service.xml, the services are not getting registered in Liferay DXP 7.4. The Liferay-Spring-Context: META-INF/spring line is missing from the generated service...

Special Characters in Screen Name Cause “Not Found” Error

legacy Troubleshooting

Issue Special characters such as "., _, |" being present within a screen-name throws a “Requested resource could not be found” error in the UI. Environment DXP 7.2 Resolution This issue was fixed by LPS-119836,...

Number items to display is wrong after migration

legacy Troubleshooting

Issue After the migration from Liferay 6.2 to DXP, some Asset Publishers have the wrong 'Number items to display' In Portal 6.2, Number items to display is saved in a pageDelta property inside a portlet...

Upload files with the '.webp' extension in blogs

legacy Troubleshooting

Issue Any file with the '.webp' extension cannot be uploaded in blogs. Environment Liferay DXP 7.4 Resolution Blog module is using an additional file restriction, therefore, users will need to access System...

The SSL certificate does not cover domain

legacy Troubleshooting

Issue The SSL certificate deployment is failing with the below error Jun 22 13:21:04.374 build-479 [testdomain-uat] Deployment in progress [webserver] as liferaycloud/nginx:1.16.1-4.0.1 Jun 22 13:21:12.200...

Language override - the global key does not get overwritten

legacy Troubleshooting

Issue Language hook does not rewrite the 'Mine' key in the Filter and Order menu. Environment DXP 7.1 Resolution To solve this, follow this article:...

After upgrading to DXP 7.4 the tags and categories are not accessible and 403 forbidden errors appear in the JS console.

Troubleshooting

Issue I cannot access the categories and tags after upgrading to DXP 7.4. The category selection disappeared from the web content admin. When I try to use the categories I receive 403 forbidden JS console errors....

Changes to portlet-model-hints.xml are lost if running mvn generate-resources from the root of a maven workspace

legacy Troubleshooting

Issue I made some changes (e.g. a hint) to the portlet-model-hints.xml file under my project's service builder folder and I am now running the mvn clean generate-resources command. If I run this command from within the...

Command-Line Tool installation in Linux Debian

legacy Troubleshooting

Issue After installing Command-Line Tool following instructions from https://learn.liferay.com/dxp-cloud/latest/en/reference/command-line-tool.html , the lcp command does nothing: username@mylaptop:~$ curl...

Required alert is displayed on Name and Label fields

legacy Troubleshooting

Issue Required alert is displayed on Name and Label fields when only the Label field is blank for Object and Object Field Steps to Reproduce: 1) Navigate to Objects 2) Click to create an Object 3) Leave only the...

No products were found

legacy Troubleshooting

Issue Steps to reproduce: 1. Create a site by using the 'minium site template'. 2. Navigate to Site Builder > Pages > Create a page. 3. Add the 'search result' widget on the page. In order to see the product....

Custom field values are not saving for Document Folder

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Log in as admin. 3. Navigate to Custom Fields under configuration. 4. Select 'Documents Folder'. 5. Create a new custom field for the document folder. 6....

Fragment Configuration Breaks Form Display

legacy Troubleshooting

Issue In 7.3 SP3, Changing a configuration setting that changes the applied CSS class on the fragment <div> causes the Form in the drop zone to be added twice, which results in the form not displaying at all. The...

Displaying and playing video files

legacy Troubleshooting

Issue Looking for a scenario for the video popup displaying and playing video files on video file upload. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution By default, Documents and Media don’t...

Error Reading Image File in Liferay Document Library

legacy Troubleshooting

Issue I am getting the following error in the console log for an unidentified image: ERROR [https-jsse-nio-443-exec-7][ImageImpl:69] Error reading image 54130...

Enabling information about server errors in the JSON response

legacy Troubleshooting

Issue There is no error messages from api json services. How to manage the serialization and access to Json services In Liferay Portal 6.2 or DXP7.0 the server response is serialized and shows information related...

How to download the files attached to forms

legacy Troubleshooting

Issue A user with every permissions related with forms is unable to download the attached files Cannot find the download option in the form attached files list. Environment Liferay DXP Resolution These form attached...

Video added in fragment not autoplaying on first page load

legacy Troubleshooting

Issue A video added through the Video URL fragment on a content page (external URL or Document Library URL) configured as follows: Muted: false Autoplay: true Is not autoplaying on first page load/with...

Changing the Master Template leads to Error: Your request failed to complete.

legacy Troubleshooting

Issue Changing the master template triggers: “Error: Your request failed to complete.” Error trying to assign an alternate master template to a web content article. Environment DXP 7.4 Resolution This can happen...

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