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Custom form fields do not appear in the entries tab of the edit mode

Issue Steps to reproduce: Create a new custom field type for Forms portlet (in our example we'll call it "Custom field"). Add it to a new form. Add the forms portlet to a page. Send information to this form. Edit...

Site template propagation performance

legacy Troubleshooting

Issue The layouts, portlets, and data from the template are copied to the site created from the template using the export-import process. The initial site created using the template just copies the content data....

Issues with Content Page Indexing

legacy Troubleshooting

Issue When users enable staging with Page Versioning, the content of a content page in the staging version of the site becomes unsearchable. Steps to reproduce: (Scenario 1) 1) Create a new site 2) Create a page...

How to address validation issues and missing references during the staging phase

legacy Troubleshooting

Issue Unable to complete important tasks due to validation issues. Environment Liferay DXP 7.2 Resolution There are some useful settings under: System Settings > Infrastructure > VIRTUAL INSTANCE SCOPE >...

Enable "Shop By Diagram" product type

legacy Troubleshooting

Issue The "Shop By Diagram" option is not visible while creating the Product. Environment Liferay DXP 7.4 Commerce 4.0 Resolution Follow these steps to enable the diagram in Product Click on Control Panel Menu >...

Can we prevent editors from injecting executable code in Web Content fields?

legacy Troubleshooting

Issue When rendering the text fields stored for a Web Content through Web Content Templates, the resulting markup might execute undesired code if the editor has introduced executable code like: <img src=x...

Exporting an empty package 'com.liferay.training.servicebuilder.gradebook.exception'

legacy Troubleshooting

Issue I have tried to follow this tutorial: Back-End Developer - DXP 7.1 → Exercises: Create the Gradebook Service Layer - Steps 8-10, When I try to deploy by dragging the project to the Liferay server, I get the...

Commerce Tab is not visible in Control Panel

legacy Troubleshooting

Issue After starting the 7.3 bundle, the commerce tab is not visible. And, besides that everything looks fine in the console log. 2020-09-18 15:39:51.975 INFO [fileinstall-directory-watcher][LicenseManager:?]...

Error signing via SAML: com.liferay.saml.runtime.exception.AudienceException: Unable verify audience

legacy Troubleshooting

Issue Liferay is configured as a SAML Service Provider. When trying to sign in to Liferay it is not possible and the following error is shown in the logs: 2022-01-20 11:50:38.554 ERROR [default...

Session logs out intermittently after being redirected by the payment link

legacy Troubleshooting

Issue After being redirected by the payment link, the session logs out. Steps to reproduce : 1. Login in Liferay. 2. Call the API in Postman. Request parameters are attached (SSL Commerz Request Parameters.txt)...

Permission option is missing from page configuration

legacy Troubleshooting

Issue Unable to access the delete or permissions options on a page. Steps to reproduce: 1) Start a clean instance of Liferay 7.2 2) Go to the Pages section 3) Click on the home page's context menu 4) You will see...

Error copying a page: An unexpected error occurred.

legacy Troubleshooting

Issue You find an "Unexpected error occurred" message during a Copy page action. Checking the logs there is a trace like this: 2021-12-28 12:09:49.911 ERROR [http-nio-8080-exec-9][LayoutExceptionRequestHandler:132]...

Default language in DDL is not following instance setting

legacy Troubleshooting

Issue Steps to reproduce: Go to Control Panel > Configuration > Instance Settings > Miscellaneous > Default Language (change it to Spanish (Spain)); Go to Content > Dynamic Data Lists > Click in the ellipses in the...

Web Content display style UI is changing when navigating to other assets

legacy Troubleshooting

Issue Steps to reproduce 1. Navigate to Web Content. 2. Create Basic Web Content (Note that display style of UI is "list"). 3. Change display style icon to table. (Display style changes correctly and UI indicator...

Prevent Site Members from adding documents from the Asset Publisher

legacy Troubleshooting

Issue Site Member are able to add files from the Asset Publisher without adding explicit permissions Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

I cannot set a SVG file as a site logo

legacy Troubleshooting

Issue When I try to set a SVG image file as a site logo, the portal displays the error "Error: Please enter a file with a valid file type". Environment Liferay DXP 7.3 Resolution Unfortunately, uploading image...

InvalidReferenceException when rendering an article template

legacy Troubleshooting

Issue Adding a new field in an existing estructure produces an InvalidReferenceException in articles unless you update them if you try to render this field in a template: freemarker.core.InvalidReferenceException:...

java.sql.SQLSyntaxErrorException: In aggregated query without GROUP BY, expression #1 of SELECT list contains nonaggregated column 'lportal.this_.searchText'; this is incompatible with sql_mode=only_full_group_by

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a dynamic query that uses a group by clause....

Fatal error when using the Patching Tool in Windows

legacy Troubleshooting

Issue When executing the command patching-tool.bat info in Windows, a fatal error is shown: C:\liferay\patching-tool>patching-tool.bat info Loading product and patch information... Product information: * installation...

Cannot access portal due to NoSuchResourcePermissionException exception

legacy Troubleshooting

Issue An error when rendering a page produces a critical issue that blocks the portal access. In the logs you could see a trace similar to this: com.liferay.portal.kernel.events.ActionException:...

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