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Home URL of the instance does not work: 404 error

Issue You find errors or warnings related with the default Home URL in the DXP's log file, the trace looks like this: 2021-08-20 07:55:59.166 WARN [http-nio-8080-exec-8][code_jsp:161] {code="404", msg="The requested...

Price Range facet is not working on Sell Price

legacy Troubleshooting

Issue Steps to reproduce 1. Create new minium site template. 2. Go to products for e.g ABS Sensor -> Click on SKUS -> Give Base Price as 120.00 and Sell Price as 40.00 3. Go to catalog page and select the $...

Can't run Talend Job with Java 11

legacy Troubleshooting

Issue When Liferay is using Java 11 or OpenJDK11, users cannot successfully run Talend Jobs through the Dispatch application. The job fails, and users may see an error like the following:...

Duplicate Tag Exception while Publishing a portlet on a migrated System

legacy Troubleshooting

Issue After having upgraded from 6.2 to DXP Cloud or Liferay DXP 7.0+ with staging enabled and tagged web content articles, trying to publish the articles to Live results in the following error: An unexpected error...

"Choose an option" is not selected by default

legacy Troubleshooting

Issue When we select "Choose an option" from the options field, it is not getting selected. Steps to reproduce 1. Create a minium-site template. 2. Create a one product in it. 3. Next, create options in a product...

Invalid checksum error when initializing Liferay bundle

legacy Troubleshooting

Issue After defining the liferay.workspace.bundle.url property in the gradle.properties file, running a Gradle Task to initialize the bundle fails with the following error: Execution failed for task ':verifyBundle'. >...

External URLs in @import url clauses are not aggregated to CSS

legacy Troubleshooting

Issue When creating a custom theme using an imported URL and with the CSS Fast Load property enabled, the URL content is not rendered. @import...

How to resolve "Could not convert socket to TLS" errors observed with email notifications for Forms

legacy Troubleshooting

Issue When email notifications are enabled for Forms, emails are not being received after a form submission. The following error is displayed in the logs: 2021-08-02 14:10:29.458 ERROR [liferay/mail-1][MailEngine:128] Unable...

Limitation in the number of fields in a Form when exporting to Excel (XLS)

legacy Troubleshooting

Issue When I want to export the entries for a very long form to Excel (xls) format, exporting fails with the below error in the log. ERROR [http-nio-8080-exec-97][PortletServlet:119]...

Why is the category/tag selection not working at article creation?

legacy Troubleshooting

Issue While the user is creating a new article, he cannot select the categories or tags of the specific site. Environment Liferay Portal 6.2 Liferay 7.0+ Resolution In order to be able to select the...

Known Vulnerabilities with Liferay AntiSamy

legacy Troubleshooting

The following issue may compromise the security of your Liferay Digital Experience Platform implementation. Vulnerability Information The Liferay AntiSamy app depends on third party libraries that have known...

Asset publisher can't order web contents if the display language is different

legacy Troubleshooting

Issue We have web contents made from a custom structure with a particular default language We want to display them in the Asset Publisher sorted by one of the structure's fields, but the order is wrong if...

A non-friendly error message appears in the logs when trying to create a new user through API with a firstName that is longer than allowed

legacy Troubleshooting

Issue Trying to create a new user via API with a longer than allowed firstName produces a non-friendly error message in the logs Reproducing steps Start Liferay and go to Control Panel > Server Administration >...

Cannot run program "java" error when executing process to generate document previews

legacy Troubleshooting

Issue When uploading or previewing images or documents that have not been previously loaded, the following WARN will be thrown. WARN [liferay/document_library_pdf_processor-1][BaseProcessorMessageListener:40] Unable...

Updating the database users in Liferay SaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have created users who can access the database...

Channels are not visible under Visibility tab for custom roles

legacy Troubleshooting

Issue Steps to reproduce 1. Create one product in minium site with specific catalog (i.e. Catalog "Sample"). 2. Set visibility of created product to speedwell channel . 3. Once the visibility is set, the channel...

FriendlyURLMapper's Patterns and Matchers

legacy Troubleshooting

Issue My friendlyURL portlet is not parsing correctly some of my URLs. Sometimes it is not clear which kind of pattern we must define in routes.xml when implementing a module to make URLs friendly (see...

Synonym sets and Result Rankings entries are removed when the Elasticsearch index is removed

legacy Troubleshooting

Issue Synonym and Result Ranking entries are removed when the Elasticsearch index is removed. In the event that the index is removed Synonyms are missing even after performing a full reindex. Environment Liferay DXP 7.2...

Look and Feel settings are not updated on page publish

legacy Troubleshooting

Issue When editing a Content Page, we can access Look and Feel, change some settings, Save and Publish, then we notice that the changes are successfully updated on the page. Accessing Look and Feel again and...

When web content is reverted to a previous version in a staging environment, the update is not reflected when published to the production environment in "detailed publish mode".

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

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