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Unable to export users to CSV from some instances

Issue Users cannot be exported in some instances: the interface gets blank, and the following exception is thrown: "2021-04-08T10:57:43.604+0200 ERROR [http-nio-8080-exec-25][ExportUsersMVCResourceCommand:100]...

Unable to edit form if interface configured in other locale other than English language

legacy Troubleshooting

Issue Unable to edit email in form or save any form if the user configured their interface in other than the English language. Reproduction steps: 1) On clean instance, configuration leaves only 'Spanish' as...

Paragraph field and Rich Text field lose field values in Forms

legacy Troubleshooting

Issue The paragraph field loses its field value when navigating through the Forms Builder, for example: After adding a paragraph field with some text, adding a Rich Text field with a pre-defined value causes the...

Where to place pre-startup scripts in Liferay Workspace

legacy Troubleshooting

Issue We are building Docker images so we run the task "gradle buildDockerImage" to build our image. We would like to know the following: Where do we have to place in our workspace "pre-startup" scripts? We...

Adding a valid liferay runtime in Dev Studio

legacy Troubleshooting

Issue When attempting to create a Liferay Module Project Fragment, I'm encountering the following error: "Please set a valid liferay portal runtime, you can initBundle or modify 'liferay.workspace.home.dir' to make it...

Patching Tool fails to install due to lack of file space

legacy Troubleshooting

Issue When trying to install a patch, the Patching Tool fails with a java.io.IOException regarding file space despite having enough space in the mount or drive where Liferay resides: 14:04:59,116 DEBUG [b:?]...

Field value is not shown in Web Content if the Structure field is configured as non-localizable

legacy Troubleshooting

Issue When creating a Structure (Content & Data > Web Content > Structures) and configuring a field as non-localizable, the value defined in the Web Content created from that structure is not shown. Environment...

OpenID Connect does not work with Azure AD B2C

legacy Troubleshooting

Please note that this Fast Track applies to versions before our Quarterly Release 2024.Q1. From Quarterly Release 2024.Q1 on, this function is enabled as described in LPD-9397. Please...

HTML formatting lost when toggling the code view

legacy Troubleshooting

Issue After installing Fix Pack 9 or Fix Pack 10, the formatting that can be seen when viewing the HTML code view is lost when toggling back and forth between the different view options. For Example, initially, the...

Commerce - Users with membership to the same account cannot view each other's orders

legacy Troubleshooting

Issue I can't view an order made by another member of the same account Sample scenario: ---------------------------------------------- Setup 1 Minium Site (Title: MiniumABC) 1 Account (Title: AccountABC) 2 Users...

Cannot publish or import site (due to missing references) when asset publisher shows displays from another site

legacy Troubleshooting

Issue An asset publisher in a site A can be configured to show assets from site A itself and from other sites (B, C, ...). If such a site A is then exported and imported to a site in another environment, or...

Admin is not able to see any user in droplist to whom the task can be assigned

legacy Troubleshooting

Issue After applying a 'Single Approval Workflow' on web content. The admin user is not able to assign any task to any other user as the droplist becomes disabled. Environment Liferay DXP 7.2 Resolution A 'Regular...

I cannot upload images on Web Content larger than 50kb

legacy Troubleshooting

Issue After uploading a small image greater than 50kb in the Featured Image of a Web Content, it does not allow to publish the changes, the following message is displayed: Error: Please enter a small image with a...

Wrong word breaking in forms page titles

legacy Troubleshooting

Issue If the text in the form page title is too long, the text wrapping cut words at any character. Environment Liferay DXP 7.0 with fix-pack de-98-7010 or older. Resolution Request a hotfix with the LPS-73685....

Wrong word breaking in forms description

legacy Troubleshooting

Issue If the description of the form is greater than the text width, the line must be broken and the text afterwards is not wrapped correctly. Environment Liferay DXP 7.0 with fix-pack de-98-7010 or older. ...

The liferay service can't connect to database after upgrading service image

legacy Troubleshooting

Issue After upgrading the liferay service image to version 4.0.4 or higher, Liferay DXP can no longer connect to the database service, showing errors when trying to connect to the database with the...

Can edit option from content approval be removed or disabled ?

legacy Troubleshooting

Issue The workflow has been enabled for web content. For that, one site role has been created that can approve or reject it. But while approver assigns it to themself, they will get edit option also and from the...

Can not install a hotfix in DXP 7.3 with fixpack dxp-1

legacy Troubleshooting

Issue Can not install a hotfix built for Liferay DXP 7.3 with baseline dxp-1. Patching tool shows a warning message about missing fixes Environment Liferay DXP 7.3 with dxp-1 Resolution Please use the...

Post deployment of SAML plugin the SAML Admin page is blank

legacy Troubleshooting

Issue After deploying the SAML plugin in the Liferay instance, the SAML admin page displayed blank. Below Stack trace occurs in the log at the time of performing the above actions. 2021-03-23 19:14:22.610 WARN...

Forms Guest view permission problem with Staging

legacy Troubleshooting

Issue On a Live Site as a guest user, it is unable to see a Form that was presented on a page. Permissions seem to be set on the Staging site properly, and the same Guest User is able to access the Form on...

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