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Deleting address breaks the checkout widget

legacy Troubleshooting

Issue After adding an address, if the address is deleted before completing a purchase in progress, then you are no longer able to checkout. Environment DXP 7.4 Commerce Resolution To resolve this behavior, open a...

Can Users share blogs with emails that are not associated with an internal user?

legacy Troubleshooting

Issue Are internal users able to send these Share Emails to external users? Steps to reproduce: 1) Start a clean bundle of DXP 7.3 2) Set up an SMTP server and connect it with Liferay and verify that email...

Problem with Web content structure field reference

legacy Troubleshooting

Issue Reproduction steps: 1. Create a structure "test-structure" -> add single selection field. 2. Edit the field options and corresponding field references -> Option1 (field reference: "true") and option2...

Workflow is not triggered for hidden content pages

legacy Troubleshooting

Issue Trigger workflow for hidden content pages is not working Steps to Reproduce: 1) Navigate to Site Menu > Site Builder > Pages 2) Add a blank 3) Navigate to page configuration, set 'Hidden from Navigation Menu...

Product details widget

legacy Troubleshooting

Issue The product details widget is not showing the related tabs (e.g. Full Description, Replacements, Attachments, Specifications, etc.) Environment Liferay DXP 7.4 Commerce 4.0 Resolution The observed behavior...

An incomplete form with an object auto-saves multiple records

legacy Troubleshooting

Issue An incomplete form configured with an object auto-saves multiple records under unique IDs. In the example below, an object 'Questionnaire' is displayed over a 3-page form. Fields on pages 1 & 2 for FormID,...

"cannot execute SELECT FOR UPDATE in a read-only transaction" error while logging in portal

legacy Troubleshooting

Issue Below error observed in logs and UI(internal serve error) while logging in to the portal: 2022-11-22 10:41:23.108 ERROR[http-nio-8080-exec-16][JDBCExceptionReporter:234]ERROR: cannot execute SELECT FOR UPDATE in...

Why there is no "Link to page" element when mapping it on a fragment?

legacy Troubleshooting

Issue When we include a "Link to page" field into a structure and we are attempting to map it on a fragment, the "Link to page" field is missing from the list. Environment Liferay DXP 7.1+ Resolution This is...

Sitemap is not generated properly for the domain in a clustered environment

legacy Troubleshooting

Issue Sitemap is not generated with page name for a clustered environment, when xml.sitemap.index.enabled portal property is set to true. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution The observed behavior...

Workflow cannot be used with Publications enabled, and vice versa

legacy Troubleshooting

Issue When we enable Workflow and Publications together, and we can't publish assets, e.g. web content articles We see the below exceptions in the log: ERROR...

Link doesn't work in Knowledge base when a non-standard protocol is chosen.

legacy Troubleshooting

Issue When adding the notes:// protocol to a link in Knowledge Base, AntiSamy removes it and displays it as text. Environment Liferay DXP 7.2, 7.3 Resolution By default, everything is sanitized by AntiSamy, with 3...

Related Assets section in web content editor screen does not show Commerce Products

legacy Troubleshooting

Issue The Related Assets section in web content editor screen does not show Commerce Products despite following the steps in Enabling Commerce Products as Related Assets documentation Environment DXP 7.4 Resolution The...

An Object is missing from the Application or Control Panel menu after restarting

legacy Troubleshooting

Issue A custom Object configured to display in the Application or Control Panel menu is missing after restarting the application. The custom Object was previously present with Update 49 installed, but has now...

Error: "type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for ...." displayed in the log after upgrade

legacy Troubleshooting

Issue This error could appear in the client log after upgrading the portal: type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for .... Environment DXP 7.2 or higher Resolution...

Elasticsearch Errors - Failure in Bulk Execution and Parsing

legacy Troubleshooting

Issue We upgraded Elasticsearch and now when we try to re-index JournalArticles we are seeing the following Elasticsearch errors: ERROR: = failure in bulk execution [liferay-12345], type [LiferayDocumentType], id...

Sorting search results by a localizable structure field is wrong when viewing the page in different languages

legacy Troubleshooting

Issue When using the Search Sort widget to order the search results by a structure field, it results in different ordering when viewing the page in different languages. The selected structure field is...

Incorrect Avatar Displayed when Editing Web Content

legacy Troubleshooting

Issue If I create an item of web content then someone else updates that web content, the avatar of the person who did the update is not displayed. This causes a mismatch between avatar and name. Expected: Avatar...

Can't save default values for web content because of required fields

legacy Troubleshooting

Issue When the user tries to edit the default values of the structure field, they receive an error and the updated default values are not saved. Steps to reproduce: 1) Set up DXP 7.4 2) Navigate to Content & Data...

Why are HTML updates of a cachable Fragment set not propagating to the content page after updating the Collection Contributor module?

legacy Troubleshooting

Issue When I attempt to edit and publish the HTML of a Fragment set after it has been published on a content page the propagated changes do not reflect on the content page. Environment DXP 7.3 DXP 7.4 Resolution...

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