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Users May Appear in the Database but Not in Liferay Control Panel

You may encounter an issue where specific users, or a group of users, are not appearing with the Control Panel. If upon querying the relevant tables in the database you are able to see...

NoSuchGroupException' Occurs When Deleting Deactivated Users

legacy Troubleshooting

When deleting deactivated users from UI or through API, NoSuchGroupException is thrown as follows. Example 1 com.liferay.portal.NoSuchGroupException...

Default Landing Page Action Is Not Supported When Using Third-Party Authentication Mechanism

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles...

Cluster Fails to Start Up Due to JGroups Update

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...

Search portlet does not automatically reindex when new user is added

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The intended behavior of the Liferay...

Possible LDAP NullPointerExceptions

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...

Grey screen when accessing document in Liferay Sync

legacy Troubleshooting

If you are having issues viewing file content within the iOS application, it could simply be an authentication issue. One specific possibility is that Basic Auth is not enabled....

Can not Edit Calendar Event When User Language and Portal Language Differ

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Resolution Description 1. Set the Portal...

Unable to Remove Tags and Categories With Local Staging in Portal 6.2

legacy Troubleshooting

Since the release of Liferay Portal 6.2 users have been able to publish the deletion of major entities. This includes the removal of Web Content Articles, Documents and Media files, etc. However, for Tags and...

Liferay Maven Troubleshooting Guide

legacy Troubleshooting

This article is a troubleshooting guide to assist with common errors in using Liferay Maven SDK. The information listed below is applicable to all Liferay Portal versions. Resolution...

Linking to Unpublished Pages for Staging

legacy Troubleshooting

This article outlines a practical suggestion for preventing errors by keeping the order of publishing and referencing pages in mind when staging. Following the suggestion will help prevent broken links from appearing...

Minimizing JRuby Memory Issues

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...

Message Boards Do Not Work On MySQL Unless Character Set is UTF-8

legacy Troubleshooting

When the MySQL database is using a character set that is not UTF-8 (such as Latin1), new message boards posts with special characters like the one in the below screenshot cannot be published. You will see a, Message...

Setting Operating System Permissions in the Liferay Portal 6.2 EE Tomcat Bundle

legacy Troubleshooting

In the process of building the Tomcat bundle, some read/write/execute permissions may be lost for your operating system. Resolution To regain access to the various files and folders in...

Preventing Inaccurate or Incomplete PDF Document Previews

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Generating...

Permissioning Documents as a Site Member

legacy Troubleshooting

This article explains an issue that arises even after applying a fix for LPS-34514 (this LPS ensures that the option "Site Members" is only shown in the role selection box if the user really had the permission to...

Unable to Move a Search Portlet in a Custom Page Template When Using Default Classic Theme

legacy Troubleshooting

If you are using the Liferay platform's default classic theme when creating a page template, the search and navigation portlets are added by default. You cannot move or remove those portlets from the page template....

Exceptions when remote staging in a clustered environment

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. In a...

Improved search results when using multiple Asset Publisher portlets

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Before LPS-34161, there was redundancy in the...

Broken Links Prevent Web Content from Publishing in DXP 7.0

legacy Troubleshooting

Starting with Liferay Digital Experience Platform (DXP) 7.0, a new validation process was added to check if linked text in a web content article links to a valid Liferay page. The way the validator works is...

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