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Email Notification fails to deliver when recipient type is set to the Owner role

Issue A trigger on a custom object is configured to send an email, but it fails to deliver it when the recipient type is set to Owner. Environment Liferay DXP 2025.Q1 Resolution This is an known issue on this...

Session Timeout Setting Does Not Take Effect

legacy Troubleshooting

Issue After configuring the session timeout in the portal-ext.properties and web.xml files, the session still expires sooner than the configured value. For example, the session expires after 15 minutes, even...

Datasets Are Not Displayed After Upgrading to DXP 2025.Q2

legacy Troubleshooting

Issue After upgrading to DXP 2025.Q2, existing Datasets are not displayed on pages. The Dataset fragment may appear collapsed when editing the page but is not rendered for users. Newly created Datasets are displayed...

Node in Cluster Fails to Start with Deadlock and Circular Reference Errors

legacy Troubleshooting

Issue When starting a Liferay DXP cluster, the node fails to start and gets stuck. The thread dump show a combination of errors, including deadlocks, circular references, and class not found...

Field Group Fields Missing in "Untranslated" View for Non-Default Locale

legacy Troubleshooting

Issue When we check untranslated field group fields in our web content for the non-default locale, they are not visible. Environment Liferay DXP Quarterly Releases Resolution Contact Support and request a hotfix with...

Empty searches return no results using a Text Match Over Multiple Fields blueprint element

legacy Troubleshooting

Issue When a Blueprint is configured with the Text Match Over Multiple Fields element, performing an empty search yields no results. Environment Liferay DXP 7.4 U5+ Liferay DXP Quarterly Releases Resolution Text...

Headless Batch Import: Attachment Field with URL Creates Duplicate Empty File

legacy Troubleshooting

Issue When using the Headless Batch Engine to import Object Entries with an attachment field using a file URL, following the documentation here, we see that it creates duplicate empty files. Environment Liferay DXP...

Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP

legacy Troubleshooting

Issue Despite the fix "Relay state exceeds 80 bytes" error and redirections to IDP We found this article and had a hotfix with LPS-76246 We found that the fix is not applied correctly. Environment Liferay DXP 7.3...

Asset Publisher Back Button Redirects to a Blank Page Instead of the Previous Page

legacy Troubleshooting

Issue When using an Asset Publisher to display a list of assets, clicking on an asset correctly navigates to a detail page. However, when clicking the 'back' arrow provided by the Asset Publisher on the...

Time-Based Authenticator QR Code Not Populating

legacy Troubleshooting

Issue When trying to set up the QR Code for MFA settings, following this documentation Multi-Factor Authentication Checkers, we've found that the QR code doesn't populate. It should be populating under "Shared...

Sharepoint configuration

legacy Troubleshooting

Issue While configuring Sharepoint integration following this documentation, we are facing the following HTTP 500 internal server error, and found that we have multiple versions of the connector installed....

Google Cloud Translation Fails with "Too many segments" Error

legacy Troubleshooting

Issue When attempting to use the automatic translation feature for an entire page o contents with multiple fields, the process fails. The logs show the following error:...

Not able to see icons in a Spritemap Client Extension

legacy Troubleshooting

Issue After upgrading to 2025.Q1.8, the icons from the Spritemap CX (Client Extension) are missing and requests for the Spritemap have been blocked Environment Liferay DXP Quarterly Release 2025.Q1.8 Resolution In...

Users with permissions to create Collections are unable to select global Document Types

legacy Troubleshooting

Issue Users with permissions to create Collections are unable to select global Document Types when creating a new Manual or Dynamic Collection with the Document subtype. Environment Quarterly Release Resolution Please...

NullPointerException in getArticleDisplay without a ThemeDisplay

legacy Troubleshooting

Issue After upgrading to Liferay DXP 7.4 2025.Q1.0 or a newer version, calling the JournalArticleLocalService.getArticleDisplay() method for a Journal Article located in the Global Site fails if the...

When I click the "Previous" button on checkout, the saved shipping address is not populated

legacy Troubleshooting

Issue I have an issue with the commerce order. I added a product to the cart. I went to the order page where I provided the shipping address, then clicked "Next. On the checkout page, when they click "Previous", the...

Logging to application always taking to home page instead of request url

legacy Troubleshooting

Issue We are encountering an issue where users are consistently redirected to the application's homepage immediately following SAML authentication, even when an alternative page was initially requested. Environment...

Unable to schedule Web Content with past dates

legacy Troubleshooting

Issue As of 2025.Q1, you can no longer edit the "Display Date" field or schedule the publication date for past dates—only for future ones. As a result, you are unable to perform a key use case that used to...

Cluster won't be established and traces show Autodetecting JGroups outgoing IP address and interface for false:80

legacy Troubleshooting

Issue After setting up a Liferay cluster, the cluster won't be properly established. There's a suspicious trace in the logs INFO [SCR Component Actor][JGroupsClusterChannelFactory:130] Autodetecting JGroups...

Deploys failing due to "requested flag is either misspelled or unsupported by this database type"

legacy Troubleshooting

Issue New deploys fails due to the database service and backup restores too Checking the database service logs you identify the following: INFO May 15 14:54:39.664 1904 database 75b864bd48-zzc6n [INFO] Instance...

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