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Erratic behavior when using pagination in Documents and Media

Issue When listing documents in Documents and Media section, some files are missing or duplicated when using pagination. The same can happen in other sections as well, such as Web Content. Environment DXP 7.3 DXP 7.4...

"Missing 'Date Modified' and 'Date Created' Fields in Object Display Page Template Mapping

legacy Troubleshooting

Issue We have a Display Page Template defined for an Object (Documents - Simple Document). In the edit mode, in the list of available variables of the mapping fields, the Date Modified and Date Created fields are...

Organization's users exposed in UI when modifying groupID in Request Body

legacy Troubleshooting

Issue An organization's member list can be seen by manipulating the role member assign(groupID) in a request. Here are the steps to reproduce: Setup browser proxy to 127.0.0.1:8180. For example with Chrome, navigate to...

Password Reset Link Breaks After Language Change

legacy Troubleshooting

Issue After adding users from the portal, users receive an email to create their account password. This email contains a password reset link. Clicking the password reset link opens a page to reset the...

Managing Temp Files in Tomcat

legacy Troubleshooting

Issue How temp files in Tomcat are handled? Do they get deleted automatically after the file upload is successful? Environment Liferay DXP 7.4 Resolution Temporary Files During Upload – Documents and Media:...

Dataset Column Widths Incorrect on Tab Change

legacy Troubleshooting

Issue When displaying multiple data sets on a page using the Tabs element, the columns break. They appear crammed to the left side, the columns are no wide enough to display the data. Steps to reproduce: 1. On...

Multiple unsatisfied references when installing a hotfix in 2024.Q4.5 or 2024.Q4.6

legacy Troubleshooting

Issue After installing a hotfix in 2024.Q4.5/6, multiple unsatisfied references appear. It may appear in the start up logs or when running ds:unsatfisfied from the Gogo Shel: 2025-04-21 14:50:53.948 WARN...

ClassCastException during upgrade when setting maximum file size using config file

legacy Troubleshooting

Issue During the upgrade process from Liferay DXP 7.2 to 2025.Q1, a ClassCastException occurs when setting the maximum file size using the OSGi configuration file...

Documents and Media files are not loading after setting up a 2nd cluster node

legacy Troubleshooting

Issue Documents and Media files are not loading after setting up a 2nd cluster node. This does not affect the 1st node, and only occurs on node 2. Environment Quarterly Release DXP 7.4 DXP 7.3 Resolution Since the...

Hindi Month Names Are Truncated in Search Results

legacy Troubleshooting

Issue After adding the JVM argument -Djava.locale.providers=CLDR, long month names in Hindi get truncated in search results. Example: "सितंबर 07, 2001" to "सितं 07, 2001" Environment Liferay DXP 2023.Q4 Resolution...

How to Set the Limit of Pages to Preview Documents in SaaS enviroments

legacy Troubleshooting

Issue The “Set limit of number of pages to preview” functionality is not working after configuring it on the Instance Settings level. Environment Liferay SaaS Resolution For SaaS customers, it is necessary to first...

Incorrect Price on Catalog Page and PDP(Product Detail Page)

legacy Troubleshooting

Issue The Product Listing Page (PLP)/Catalog Page shows the correct minimum price, but the Product Detail Page (PDP) shows a different price based on the quantity values. Catalog Page/PLP: Product Detail Page...

SAML Certificate Deleted After Restarting Liferay DXP on Kubernetes

legacy Troubleshooting

Issue Configured SAML in Liferay. The SAML certificates are deleted when the Kubernetes pod (Liferay server) is restarted. Environment DXP 2023.Q4.0 Resolution The SAML certificate is stored at /opt/liferay/data/. In...

Inconsistent Image/Document Loading after upgrading to DXP 7.4U80+ due to S3 connection timeout

legacy Troubleshooting

Issue After upgrading to 7.4U80+ / Quarterly Releases, images and documents are not loading consistently, sometimes resulting in a 400 error. You may see the following error or a similar one in the...

There is no Cookie Policy Utility Page visible after enabling the Analytics Cloud Cookie Control (LPD-10588) Feature Flag

legacy Troubleshooting

Issue When the Analytics Cloud Cookie Control (LPD-10588) Feature Flag is enabled in Control Panel > Instance Settings > Feature Flags > Release, the corresponding Cookie Policy Utility Page is not shown in the...

Hotfix Currently not installed Won't be installed requires version 2025.q1

legacy Troubleshooting

Issue Trying to install a hotfix on a 2025.q1 version got an error showing : Currently not installed; Won't be installed: requires version 2025.q1.0-lts Environment Liferay DXP 2025.Q1 Resolution...

Cannot start local server from Liferay Developer Studio versions 3.10.1 and 3.10.2

legacy Troubleshooting

Issue With Liferay Developer Studio Version: 3.10.1 and 3.10.2, I imported a 7.4 workspace downloaded from git, and initialized the bundle. I then imported the project and the server, but when I try to start the...

Outdated ibm-cos-java-sdk in Liferay S3 Module on JDK 21

legacy Troubleshooting

Issue The liferay-portal-s3 package relies on ibm-cos-sdk-core version 2.9.0, which hardcodes the KeyManagerFactory to 'SunX509', a value no longer recommended for use with Java 21. Environment 2024.Q4.7 Resolution...

Groovy scripts in Objects actions do not work in JBoss. System.out.println traces do not appear in the server logs.

legacy Troubleshooting

Issue Objects actions using Groovy scripts to update web content after an entry is added or deleted in the object do not work as expected. This functionality works in Tomcat environments, but not in JBoss environments....

Adaptive Media Warnings from AMRuntimeException and Errors from GhostscriptImpl in the Logs

legacy Troubleshooting

Issue There are warnings related to Adaptive Media and Errors related to Ghostscript in the logs when trying to configure ImageMagick and generating media previews. First warning: 2025-04-24 00:02:15.885 WARN...