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Users aren’t able to login from Cloud console

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Users aren’t able to log in using the console Environment Liferay...

SAML Admin - "Metadata XML is null" error

legacy Troubleshooting

Issue When attempting to create a new Identity Provider under SAML Admin, having entered the required information, when ‘Save’ is clicked the UI displays: "Error: Please enter a valid identity provider entity ID."...

Address and Phone Edit: Address type is always showing Billing and Phone as FAX

legacy Troubleshooting

Issue Organization address type is always showing Billing and Phone as FAX, rather than selected one. 2023-05-15 04:29:50.768 ERROR [http-nio-8080-exec-3][BeanPropertiesImpl:345] null jodd.bean.BeanException: Simple...

Workflow metrics not loading

legacy Troubleshooting

Issue When I go to Menu -> Workflow -> Metrics, I get error message "There was a problem retrieving the data. Please try reloading the page". (I might have done some operations about the environment before, like switching...

Invalid Analytics Cloud token

legacy Troubleshooting

Issue Analytics Cloud fails to connect and the following error is thrown in the console 2023-05-16 04:42:48.058 ERROR [ajp-nio-127.0.0.1-8009-exec-41][BaseAnalyticsMVCActionCommand:171]...

Text is rendered vertically instead of horizontally inside fragments in Collection Display

legacy Troubleshooting

Issue When date text is rendered inside a fragment that contains nested a HTML tags, the text is rendered vertically instead of horizontally. Environment DXP 7.3 Resolution This issue has been resolved via...

How to enable users to edit or delete their comments in the Page Comments widget

legacy Troubleshooting

Issue Site members/Users are not able to delete or edit their own page comments on the Page Comments widget. Environment Liferay Quarterly Releases, Liferay DXP, or Liferay Portal 6.2 Resolution For DXP 2023.Q4 and...

How to get a drop-down option's field reference in a fragment's html/freemarker code?

legacy Troubleshooting

Issue Steps to reproduce: 0. In System Settings/Freemarker Engine, remove serviceLocator from the list of restricted variables. (so that we can use it in a fragment code later on) 1. Create a web content structure and put...

Publications - ERROR: ORA-01795: maximum number of expressions in a list is 1000

legacy Troubleshooting

Issue When trying to publish a publication with more than 1000 changes using Oracle Database, an error occurs and the process fails: 2023-04-04 14:59:53.645 ERROR...

Error "The provided domain already exists"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment of the Webserver service is not...

unknown directive "allow 127.0.0.1" in /etc/nginx/conf.d/acl.conf

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I try to deploy an IP blocking rule on the webserver...

License fails to deploy for Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes DXP may fail to deploy a new license After...

Link to Telephone number preventing the publishing of Web Content

legacy Troubleshooting

Issue A link containing a telephone number prevents the publishing of web content and seems related to https://issues.liferay.com/browse/LPS-126914 Environment DXP 7.3 Resolution Request a hotfix containing...

Custom panel app and portlet is not shown for non omniadmin users

legacy Troubleshooting

Issue We have a custom module that puts a module in the product menu. We have a site role, S1, with permissions assigned to the module: Access in Site and Asset Library Administration, View. If we log in...

Cannot open Blog entry from Blog Aggregator if the entry is displayed on a Content Page

legacy Troubleshooting

Issue Blog post cannot be shown in the Blogs Aggregator widget if it comes from a Content Page Go to Site Builder > Pages Create a new Content Page with the "Blank" template (name it "Content") Add a Blogs widget to...

ActiveFileName is not recognized in DXP 7.4

legacy Troubleshooting

"This resolution contains links to third-party documentation that is not maintained by Liferay, so should be used as reference only at the discretion and direction of your team." Issue ActiveFileName attribute is not...

Spaces are removed from the translation when it is longer than 75 characters

legacy Troubleshooting

Issue Language Override translation values have removed space when they are longer then 75 characters Steps to reproduce: Control Panel > Language overrides, add a new key, name it e.g. testing-translation Add any...

Portlet's title (web content display (global)) is shown instead of the web content's title

legacy Troubleshooting

Issue Web Content Display doesn't display Global Web Content's title. Steps to reproduce: 1. Start the server 2. Create a global web content 3. Put a web content display on a page, select global scope, and display...

Roles can be assigned several times

legacy Troubleshooting

Issue Roles can be assigned more than once to a User. Stesp to reproduce: 1. Start the server 2. Create 4-5 Regular Roles 3. Create a test user 4. Navigate to Roles > Regular Roles > Select 5. Select any Role 6....

Custom error 404 page

legacy Troubleshooting

Issue A static page in Liferay has been built with the following property in portal-ext.properties. layout.friendly.url.page.not.found=/web/error/error404 Hit the URL: https://xyz/web/error/error404 (just for...

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