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Build Failure Due to Duplicate Client Extension ID

Issue When attempting to build the Liferay project, the build fails with the following error message: > Task :client-extensions:liferay-sample-custom-element-1:validateClientExtensionIds FAILED FAILURE: Build...

Price does not update when using Product Detail Template

legacy Troubleshooting

Issue The Product Details Portlet shows the wrong product price when a Product Detail Template is configured as its application display. Environment 2024.Q2 Resolution If the getPrice() method is used in the template, this is...

Elasticsearch Sidecar "com.liferay.petra.process.ProcessException: Unable to load modified classes" with Java 17

legacy Troubleshooting

Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. 2024-09-02 07:42:01.518 WARN...

Search results are showing unexpected visual changes when rendering Object items

legacy Troubleshooting

Issue When searching for Objects on a search page, there are some unexpected visual changes in the result. Environment Quarterly Releases Resolution Please verify that whether there are any HTML in the description of the...

Guide to Resolving default Language Assignment in Web Content Structures

legacy Troubleshooting

Issue When creating web content, the default language you have configured for the site should appear as the enabled language for the new content. If a different language appears as the default, the...

Page URL break with long text (414 URI Too Long)

legacy Troubleshooting

Issue The page URL is breaking and giving 414 URI too long errors. Steps to reproduce: Navigate to Control Panel> Instance Settings> Localization > Language> select required locales Now, click on 'Locale Prepend...

Storage details are not available in plans and usage page

legacy Troubleshooting

Issue When we try to check storage usage for the Cloud project under Plans and Usage, we do not receive any information in the storage section. Environment PaaS, SaaS Resolution Storage use details are not...

Group Memberships are being removed after signing in via SAML after upgrading to 2024.Q2 from 2023.Q4

legacy Troubleshooting

Issue We have observed that some users's existing group memberships are missing after they login via SAML(Okta). Environment Quarterly Release 2024.Q2 Resolution This is due to the change reported in these articles:...

The account email address is set to null

legacy Troubleshooting

Issue When updating a custom field at the account entry, the account email address is set to null Steps to reproduce: Create a new Account, “Account”. Attach an e-mail address “abc@liferay.com” to the account entry...

Document and Media Storage Breakdown on cloud shell

legacy Troubleshooting

Issue There is an issue with the breakdown of document_library storage. In certain cases, document media occupies a larger amount of space, causing the cloud shell to become unresponsive and consume excessive CPU...

Language Keys are processed as Literal Text in custom MVC Portlets

legacy Troubleshooting

Issue When creating a MVC Portlet that leverages language keys, language key output is presenting as the literal text, rather than the key value For example: Language key in view.jsp: <b><liferay-ui:message...

Vulnerability: Robots.txt file must not be accessed and should be blocked

legacy Troubleshooting

Issue Encountered a vulnerability issue with the robots.txt file and the vulnerability test suggests preventing the robots.txt file from being accessed. Environment Liferay DXP 7.3 Liferay DXP 7.4...

Calling UserImporter in com.liferay.portal.security.exportimport.api throws unsatisfied references error.

legacy Troubleshooting

Issue On 7.3 we are using this class to Import users from a SamlProvider: com.liferay.portal.security.exportimport.UserImporter.importUser(long companyId, String emailAddress, String screenName) We call the service by...

Error "Portlet is temporarily unavailable" appears for Category Facet widget

legacy Troubleshooting

Issue When an invalid ID is passed as the value of the category field in the URL, all the widget shows the error "Portlet is temporarily unavailable". As a result, all the widgets should show the message "No...

Not able to paste image directly into the CKEditor (Web content)

legacy Troubleshooting

Issue Not able to directly paste the image in CKEditor (Webcontent). Steps to Reproduce: 1. Start Liferay Quarterly Release 2023.q4.4. 2. Navigate to Product Menu > Web Content > Click 'New Button' and then...

Facing UI error in the AI creator when adding the API key

legacy Troubleshooting

Issue AI creator is not working; it is showing the UI error when adding the API key to the Liferay instance. Steps to reproduce: 1. Start the server. 2. Navigate to the Global Menu → Control Panel tab → Instance...

Builds fail due to org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter checkRateLimit

legacy Troubleshooting

Issue Jenkins is failing while creating the DXP cloud build and the following errors are observed: ERROR: org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter...

Remove the Site Name and Portal Name from the Browser Title

legacy Troubleshooting

Issue While hovering the mouse on a browser tab of any page, it displays the "Page Name - Site Name - Portal Name". How to remove the Portal Name part from it? Environment Liferay DXP 7.4 Resolution Create the...

DefaultValue in structures with repeatable fields are incorrect

legacy Troubleshooting

Issue Default values in structure with repeatable field don't work as expected. After creating an exporting a structure with a repeatable field, the default value is empty, despite being defined in the...

'Backup "undefined" not found' when trying to restore a db dump in another environment

legacy Troubleshooting

Issue I have performed a backup in one env (for example, DEV), and I want to restore it in another env (for example, PRD). When I try to do that, the result is not successful. In the logs, this error is shown: [ERROR]...

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