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Portal prints error stacktrace on the browser, disclosing technical information

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating some incorrectly crafted URLs...

Custom event data sent to Analytics Cloud is not shown on the UI

legacy Troubleshooting

Issue Custom event data is sent to Analytics Cloud using Javascript code. When I view the custom events in the workspace, I cannot see them. There is no response in the console tab either. Environment Analytics Cloud...

Installation of OSGI Modules are skipped during hotfix installation on 7.2 SP6 Bundle

legacy Troubleshooting

Issue It has been reported that when installing a hotfix on an SP-6 bundle, whether it has been upgraded to Fix Pack 18 or not, users encounter a message similar to the one below, which states that certain modules will...

How to exclude precompiled JSP files from the original module when extending modules?

legacy Troubleshooting

Issue After implementing and deploying an extended module, changes in JSP files are not shown. When extending modules, how can I prevent precompiled original JSPs from being included in the resulting JAR? Environment...

No data in Google Analytics after setting Measurement ID in Liferay

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After setting the Google Analytics Measurement ID in...

Images are not showing related to the option in the product detail widget

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16. 2. Create a Speedwell Site. 3. Edit one of the Products or create a new product. 4. Add an Option that has at least two values e.g. 'Option A',...

Builds are failing with d2 DXP images

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins build is failing for docker image version...

Staging URLs within HTML Fragments are not converted to Live URLs when published

legacy Troubleshooting

Issue Steps to Reproduce Originally tested in a 7.2 bundle patched to DXP-7: 1. Create a new widget page called Help 2. In [Site_Administration] > Publishing > Staging, enable Local Live staging, leaving the defaults...

ClientAbortException's full stack trace may appear at WARN level when downloading files with range header

legacy Troubleshooting

Issue Steps to reproduce: Upload a big video whose mime type is listed in property web.server.servlet.accept.ranges.mime.types (video/mp4 for example) to Documents Admin Copy its download URL Execute the command "wget...

Can't clear out Last Modified facet's custom range option

legacy Troubleshooting

Issue Steps to reproduce: Start Liferay 7.2 Create a Web Content Search for the created Web Content in the Search Bar Click on Custom Range in Modified Facet Click on clear Expected behavior: The selection of Custom...

Cannot show preview for video with only audio

legacy Troubleshooting

Issue Reproducing steps Start Liferay. Go to Control Panel > Server Administration > External Services and enable Xuggler. Restart the server. Go back to the same place and check Enable. Save. Go to Content & Data >...

reCAPTCHA sometimes does not appear when SPA is enabled after navigating through different pages

legacy Troubleshooting

Issue Steps to reproduce: Deploy the attached module to your installation Configure ReCaptcha v2.0 in your installation Create a new site Create a regular page "Home" Create a regular page "Captcha" and add the portlet...

Asset Thumbnail not working in Search Results

legacy Troubleshooting

Issue Steps to reproduce: 1. Go to tree pages > public pages > search 2. Go to configuration page of the portlet Search Results 3. Set display template as Card Layout 4. Create a new document in Document Library...

Unable to edit fragment when data-lfr-editable-id is being dynamically generated

legacy Troubleshooting

Issue When a fragment has the data-lfr-editable-id being dynamically generated, if we redeploy this fragment, it is not possible to edit these fields. Environment Liferay DXP 7.3. Resolution Please contact...

The data on the Analytics Cloud dashboard is not visible

legacy Troubleshooting

Issue Why isn't data showing up on the AC dashboard despite the fact that the AC-DXP connection is set up correctly? Environment Liferay DXP 7.3 with Fix Pack 1 Liferay DXP 7.2 with Fix Pack 11 Liferay DXP 7.1 with...

Patching Tool 'support-info' command

legacy Troubleshooting

Issue Trying to run the 'support-info' command using the patching tool, but nothing happens. But there is no output, and there is no error. How can users find out about modules? Environment Liferay DXP Patching...

How to resolve slow Liferay PaaS build times when including many React modules

Troubleshooting

Issue After adding more frontend React modules to our Liferay Workspace, we're seeing consistent PaaS build failures due to timeouts. As a workaround, builds now succeed after configuring LCP_CI_BUILD_TIMEOUT_MINUTES...

How to enable "Look and Feel" option in Portlets

legacy Troubleshooting

Issue Unable to see the Look and Feel option for the Portlets. Environment Liferay DXP. Resolution Set the value of the portlet.css.enabled property to true (default value). This way, Look and Feel will be...

Unexpected operator and Bad substitution errors executing the patching-tool

legacy Troubleshooting

Issue When you try to execute the patching-tool, the following errors show up: $ sh ./patching-tool.sh patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [:...

NPE occurs when exporting site pages

legacy Troubleshooting

Issue Exporting site pages fails due to the following error ERROR [http-nio-8080-exec-8][IncludeTag:128] Current URL...