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All out-of-the-box Liferay Job Schedulers stop working if one job scheduler is incorrectly configured

Issue Setting the interval to -1 for scheduled jobs is allowed by the UI, but causes an array of issues. Steps to reproduce: Start the server and login as an administrator. Open Application Menu from top right...

When logging into Dynatrace I cannot see my hosts

legacy Troubleshooting

Issue I log in to my Dynatrace Dashboard I see the message "You have no monitored hosts" Environment Liferay PaaS Resolution Make sure that the tenant is correctly configured. The tenant or environmentid...

After an upgrade, some fragments get broken because JS strict mode seems to be enforced now

legacy Troubleshooting

Issue We do not declare JS variables when developing fragments. After an upgrade, these fragments stop working properly. Environment Upgrades to the following Patch Releases: 2023.Q3.5+, 2023.Q4.1+ Upgrades to 2024.Q1...

SecureXMLFactoryProviderImpl.class_blocked.pdf is not listed

legacy Troubleshooting

Issue The user was unable to install a patch or hotfix, even after restarting the server and attempting with a vanilla instance, the following errors can be seen: ERROR [Patcher:-1] The command has failed. Please...

Web Content Not Showing as `Translated`

legacy Troubleshooting

Issue After creating a web content in English, then selecting a new language and translating the content, we're able to publish, but the content remains untranslated. We created a sample web content and...

Duplicate account details are visible to user

legacy Troubleshooting

Issue The admin user needs to place an order on behalf of B2C and B2B customers who have different accounts. While impersonating users simultaneously in the same browser, duplicate account details are visible....

Creating and Editing a Web Content Structure in Partitioned DB Results in Error

legacy Troubleshooting

Issue Creating and Editing a Web Content Structure in a Virtual Instance in PaaS or a database partitioned environment results in an error like below ERROR [http-nio-8080-exec-1][BundleSiteInitializer:635] null...

Why is Jenkins build failing with SynchronousResumeNotSupportedException?

legacy Troubleshooting

Issue We are facing an issue where the builds are failing and we are getting the below error: org.jenkinsci.plugins.workflow.steps.SynchronousResumeNotSupportedException: Resume after a restart not...

Unable to play audio of OGG format in Safari Browser

legacy Troubleshooting

Issue While playing the audio in Safari Browser, it shows an error, however, the same audio is working fine in other browsers. Here is the below code for adding the audio on the portlet with <audio> tag: <audio...

The Blueprints are not visible on the pages after upgrade process

legacy Troubleshooting

Issue Upgraded the Liferay from DXP 7.4 update 31 to the latest release (DXP 2024.Q2 is the latest one at the time of writing this article), the blueprint is not visible on the pages, which was configured in the...

Workflow task is not assigned to site role users

legacy Troubleshooting

Issue The users having certain site roles are unable to see the workflow tasks in the 'Assigned to my roles' tab Steps to reproduce: Start Liferay Bundle DXP 7.4 update 92 Create Sites: Create a new site (e.g.,...

CVE-2013-3587- enable of HTTP compression

legacy Troubleshooting

Issue Security vulnerability CVE-2013-3587 details a breach attack that is possible with the enable of HTTP compression and Deflate. Steps to see the behvaior: Navigate to any of the pages on the Liferay server....

"Prefix" does not save when switching between "Languages" for a User

legacy Troubleshooting

Issue When editing the "Language" selection for a User the "Prefix" does not always save the pre-selected response. Example: Set the "Prefix" to "Mr" and "Language" to "English" for a User and click Save. Change the...

Theme upgrade issues

legacy Troubleshooting

Issue We are moving from Liferay 7.3 to Quarterly releases and we would like to upgrade our theme, but facing errors e.g. "No mixin named media-query." or "Undefined variable: '$nav-underline-font-size'." Environment...

Can you add a theme or fragments to action pages?

legacy Troubleshooting

Issue How do I add fragments to action pages like /c/portal/update_password and /c/portal/update_reminder_query? Our theme reverts on utility/action pages /c/ When a user is taken to the...

Document status is not getting updated in search indexes

legacy Troubleshooting

Issue Unable to update the document status in the search indexes. Steps to reproduce: 1. Start the server. 2. Deploy the JAR file. 3. Navigate to the Control Panel > Custom Fields. 4. Add 2 custom fields,...

The Impersonation Attempt Fails Without Errors in the Logs or UI

legacy Troubleshooting

Issue Admin users are unable to impersonate other users. When attempting to impersonate, a new tab opens, but it remains on the original user. Impersonation attempts fail, the `doAsUserId?` is missing from...

Unable to filter by relationship using Postgres in neasted levels

legacy Troubleshooting

Issue When filtering data based on relationships with nested levels using PostgreSQL, we encountered an internal server error with the following log entry instead of a status 200: 2024-04-18 13:43:33.147 ERROR...

Gradle tasks not working for new versions

legacy Troubleshooting

Issue We are trying to update our workspace, to do so we have performed the following actions based on a blade init: Update gradle-wrapper version to 7.3.3 Set in settings.gradle file for...

"You do not have the required permissions" while assigning workflow tasks

legacy Troubleshooting

Issue The user is receiving an error "You do not have the required permissions" when one user assigns the workflow tasks to another user. When checked further, the task assigned by one user to another user is...

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