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Issue I have a hardcoded button to a web content that is now going to a 404 page. My link to Liferay content is now breaking. Environment DXP 7.4 Quarterly Release Resolution Hardcoding links to Liferay content can break...

Parent organization membership is also displayed

legacy Troubleshooting

Issue We found a bug with how organization membership is displayed on the user account page: when a suborganization is assigned to a user, the parent organization of the assigned suborganization is also...

Uncaught TypeError in the DXP Homepage (PageTree)

legacy Troubleshooting

Issue If a role does not have admin access, but can access the Site Menu, PageTree toggle console errors. Certain roles that have access to edit web content see an error in the browser console log....

The "assign to me" tab under My Workflow Tasks is not displaying the order by latest documents at the top of the grid

legacy Troubleshooting

Issue The assign to me tab is not displaying the order by latest documents at the top of the grid. In 7.4 the latest document is displaying in the bottom of the grid. Environment 2023.Q4 Resolution You can use the...

How much time does it take for a new SSL Certificate to be updated in Liferay PaaS?

legacy Troubleshooting

Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate...

Unable to select Specific Display Page Template for the default 'Home' page from the page hierarchy

legacy Troubleshooting

Issue While creating web content and while selecting the Specific Display Page Template, the ‘Home' page does not get enabled and hence the child page associated with the 'Home’ page cannot be selected....

Redirecting to login page when authenticated via SAML returns a 500 error

legacy Troubleshooting

Issue Navigating to to the login page /c/portal/login on the SP throws a 500 error when already logged in through SAML. Environment DXP 7.3 DXP 7.4 Resolution This is a known issue affecting DXP 7.4 U80 and lower and...

After copying the data to the Message Board, the numbered list not continuing

legacy Troubleshooting

Issue Copied the data from the Word file, pasted it into the Message Boards's Thread, and published it. After publishing the Thread, the number list is not continued and shows like: 1. a. 1. a. 1 a. Steps to...

The users imported from LDAP cannot change their password

legacy Troubleshooting

Issue The users who were imported from LDAP cannot modify their passwords from My Account. Environment All Liferay DXP environments Resolution Make sure that LDAP Export option is enabled. Ensure that the credentials...

Content does appear correctly for 'Site Member' users even though permissions appear correct

legacy Troubleshooting

Issue We have a 'Web Content' set up as visible for 'Site Member' users. This 'Web Content' is under a hierarchy of folders. We added a 'Web Content Display' widget to show the 'Web Content'. The widget is also set...

Object page is empty and showing the JS errors in browser console

legacy Troubleshooting

Issue When upgrading from to 2023.Q4.2 to 2024.Q1.2, the "Objects" page under "Control Panel" is empty. Objects are not visible and showing the JS errors in the browser console logs. The JS error in the browser...

How target Liferay product in my workspace?

legacy Troubleshooting

Issue We are currently upgrading our workspace and we would like to change the target version in our gradle.properties file, but we are unsure what is the correct format. We tried using e.g....

UI distorted on Product Visibility Account Page

legacy Troubleshooting

Issue Whenever user enables/disables the account group toggle button under visibility tab, a distorted UI appears. Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Create two account groups. 3. Create a...

Mitigation Plan for Node Scale-Down Outages Affecting Non-HA Customers

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a non-High Availability (HA) environment, unplanned site...

Browser console error - Failed to execute 'removeChild' on node : The node to be removed is not a child of this node

legacy Troubleshooting

Issue When opening a Web Content in edit mode, the following error populates within the browser console: Browser console error - Failed to execute 'removeChild' on node : The node to be removed is not a child of...

Downloading File from Custom Document Type fails when there is no ddmFormInstanceRecord

legacy Troubleshooting

Issue When downloading files from custom document types, download fails when there is no ddmFormInstanceRecord In particular, issue appears when Custom Document Type includes an upload field Environment 2024.Q1.1...

Personal Menu is disappearing after deploying custom admin theme

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Deploy custom admin theme (without any customization) by navigating to $Liferay_Home/deploy. 3. Log in as admin and Navigate to Control Panel > Instance...

Disable 'redirected to' popup

legacy Troubleshooting

Issue When accessing a page site as guest and changing the default language (IT) to another (for example EN), an azure popup will appear on the bottom left with the following message: Success: You were redirectet...

Web Server keeps asking for basic authentication when using a Client Extension that makes a request via OAuth to Liferay API

legacy Troubleshooting

Issue A Web Server before the Liferay environment is configured with Basic Auth. Liferay uses a Client Extension (CX) that makes a request to a Liferay API using OAuth. When the page using the CX is loaded, the Web...

How to retrieve images associated with Asset Categories from custom code?

legacy Troubleshooting

Issue When editing a category, it is possible to set images. However, when trying to get those images from my custom code, I am unable to do that. There are no related methods in AssetCategory objects. Environment...

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