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Deleting users using UserLocalServiceUtil.deleteUser(user) gets slow

Issue UserLocalServiceUtil.deleteUser(user) API's performance decreases, when we try to use it to delete large number of users At first this job started deleting 1100-1200 users in 1 hour per day, but after...

JDBC roll back error when generating LAR to export sites

legacy Troubleshooting

Issue Whenever a LAR is tried to be generated the following message shows on the portal: Could not roll back Hibernate transaction; nested exception is org.hibernate.TransactionException: JDBC rollback failed Also on...

Unauthenticated user unable to view the Json web service.

legacy Troubleshooting

Issue While accessing http://localhost:8080/api/jsonws as an unauthenticated (Guest) user and selecting the context path, an "Access denied" error is thrown. For example, when creating a simple Service...

How to resolve when basic configuration portal properties are not read during startup

legacy Troubleshooting

Issue When starting a pre-built Liferay DXP bundle for the first time, some of the properties set in a portal-ext.properties file (such as the default.admin.* and company.default.* properties) do not take effect and...

Cannot disable simultaneous login

legacy Troubleshooting

Issue After setting the following properties in portal-ext.properties, user can still login simultaneously. live.users.enabled=true auth.simultaneous.logins=false Environment Liferay DXP 7.1 Liferay DXP 7.3 Liferay DXP 7.4...

Spell check button does not appear on CKEditor toolbar

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

User 0 is not allowed to access - warning traces

legacy Troubleshooting

Issue Whenever the user is trying to log in, they are getting the below warnings: 2019-03-22 07:13:52.951 WARN [http-nio-8080-exec-366][SecurityPortletContainerWrapper:363] User 0 is not allowed to access...

How to know if your UDP Multicast communication is working

legacy Troubleshooting

Issue Communication is not working properly in the cluster even after setting all the configurations up in the portal instances. Changes have not been replicated from one node to another. Environment...

Metadata for Journal Articles Not Indexing Appropriately during Upgrade Process

legacy Troubleshooting

Issue During the upgrade process, UpgradeImageTypeContent#copyJournalArticleImagesToJournalRepository copies all journal article images into the Document Library repository. In order to achieve...

CSS changes are not reflecting

legacy Troubleshooting

Issue The CSS changes are not reflecting in the browser until and unless the caches are cleared. Environment Liferay 6.2 Resolution If the CSS changes are reflecting in the theme until the browser cache is not cleared....

6.2 to 7.1 Oracle 12 Database Upgrade Results in Web Content with Custom Structures and Templates to have Missing Content

legacy Troubleshooting

Issue Upgrading from 6.2 to 7.1 with Oracle 12 can result in structureId and templateId reverting to the Basic Web Content structure and template which can be observed in the JournalArticle Table. Another symptom...

Authorization and Javascript recovery from the backend

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...

Setting up the Portal Instance Name (Website Name) in Liferay DXP 7.1

legacy Troubleshooting

Issue The website name is set by default as Liferay DXP. This name can be set to a new name by making changes in instance settings( Configuration-> Instance Settings -> Configuration -> Main Configuration ->...

Can I disable the System Check that is running on startup in my Development environment?

legacy Troubleshooting

Issue During Liferay's startup, the following message in the logs indicates that a system check is being run: INFO [main][SystemCheckOSGiCommands:111] Running "Declarative Service Soft Circular...

Slow Performance or OutOfMemory errors due to StripFilter

legacy Troubleshooting

Issue The StripFilter in Liferay DXP removes blank lines from Javascript, CSS, and other files. While this can result in slightly faster load times for dial-up users, it can also result in a big...

Restart required after every Jar Deployment

legacy Troubleshooting

Issue When the jar is deployed, it is not reflected until and unless the server is restarted Environment Liferay DXP 7.0 Resolution Sometimes, the jar is deployed and is not reflecting on the portal until and unless...

Users Not Appearing in Control Panel After Upgrading Liferay Version

legacy Troubleshooting

Issue Users are not appearing in the Control Panel > Users > Users and Organizations section after upgrading to a newer Liferay version. Environment Liferay DXP 7.0, 7.1 Resolution 1. Remove...

When an image with a link to page field is published to live on remote staging, publication fails

legacy Troubleshooting

Issue When an image is uploaded on staging and is going to be published to live an error is displayed. Happens when using a Document type with a Link to page field. The Link to page field is not required. The Link to...

Several JGroups messages related to "Accept view MergeView" are appearing in a clustered node

legacy Troubleshooting

Issue Liferay's Cluster Link cache replication makes use of JGroups. There are instances when several JGroups messages related to "Accept view MergeView" are appearing while the cluster is running. Environment Liferay DXP...

Why are entries in my Liferay DXP bundle (such as Organization Types) duplicating every restart

legacy Troubleshooting

Issue In some situations there have been reports of OSGi entries within a Liferay DXP 7.1 bundle replicating every restart. At first there is one entry for a given configuration, then following a restart there...

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