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An empty Control Menu is visible for a user without permissions
legacy Troubleshooting
Issue When a regular user (user created with default settings) log in to the portal, an empty Control Menu bar is displayed on all Content Pages. Environment Liferay DXP 7.3. Liferay DXP 7.4. Resolution Please...
Getting mixed content on the portal
legacy Troubleshooting
Issue After enabling SSL and routing the domain, getting mixed content on the portal that is the pages in the https://www.abc.in referring the http://www.abc.in for the stylesheet, javascript, and henceforth....
How can I reorganize the page-tree in the Staging and Live sites?
legacy Troubleshooting
Issue By making a number of custom publications the page order between the Staging and the Live sites can be out of sync. This is a limitation that is caused by publishing only a set of pages and not the...
Browser console error : The connection used to load resources from https://www.xxx.yyyy used TLS 1.0 or TLS 1.1, which are deprecated and will be disabled in the future
legacy Troubleshooting
Issue Browser console error as "The connection used to load resources from https://www.xxx.yyyy used TLS 1.0 or TLS 1.1, which are deprecated and will be disabled in the future. Once disabled, users will be prevented...
Unable to order by published date at the time of selecting assets for a manual collection
legacy
Issue When we use Manual Collections, we have to select the items manually, using a selection screen. In this screen, under the Filter and Order selector, we can set Title or Modified Date as an item order. Is there...
What to expect if the company.default.home.url is set as "/"
legacy
Issue This article provides a high-level overview of what to expect if the company.default.home.url is set as /. Environment Liferay DXP with sites or instances with multiple virtual hosts Resolution Let's say that your...
Custom form fields do not appear in the entries tab of the edit mode
legacy Troubleshooting
Issue Steps to reproduce: Create a new custom field type for Forms portlet (in our example we'll call it "Custom field"). Add it to a new form. Add the forms portlet to a page. Send information to this form.  Edit...
Site template propagation performance
legacy Troubleshooting
Issue The layouts, portlets, and data from the template are copied to the site created from the template using the export-import process. The initial site created using the template just copies the content data....
How to address validation issues and missing references during the staging phase
legacy Troubleshooting
Issue Unable to complete important tasks due to validation issues. Environment Liferay DXP 7.2 Resolution There are some useful settings under: System Settings > Infrastructure > VIRTUAL INSTANCE SCOPE >...
Issues with Content Page Indexing
legacy Troubleshooting
Issue When users enable staging with Page Versioning, the content of a content page in the staging version of the site becomes unsearchable. Steps to reproduce: (Scenario 1) 1) Create a new site 2) Create a page...
Enable "Shop By Diagram" product type
legacy Troubleshooting
Issue The "Shop By Diagram" option is not visible while creating the Product. Environment Liferay DXP 7.4 Commerce 4.0 Resolution Follow these steps to enable the diagram in Product Click on Control Panel Menu >...
The user is not being associated with the organization
legacy Troubleshooting
Issue When a new user is added to an organization through the action menu of the organization. An error is returned if the email address starts with 'postmaster' (for example, postmaster@liferay.com). The new user...
Journal Articles display causing pages loading delay
legacy Troubleshooting
Issue Pages loading delays are detected after updating your patch level. Those pages include jorunal articles to be displayed. Environment Liferay DXP 7.4 Liferay DXP 7.3 from fixpack-3 Liferay DXP 7.2...
Build error while doing buildService
legacy Troubleshooting
Issue User gets below error when doing buildService outside the *-service module: FAILURE: Build failed with an exception. * What went wrong: Some problems were found with the configuration of task...
Object Mapping: No object 'type' for an upload field
legacy
Issue Having created a new object, we can then create a new field. This example shows a new field for 'date' and is assigned the Type* Date When creating a field for a file upload, there is no applicable Type* that...
Why is the rich-text toolbar floating instead of permanent?
legacy Troubleshooting
Issue Users can't see the rich-text actions toolbar until they select a piece of text if they create a new fragment with a rich-text type editable field and place it on a content page. Steps to reproduce 1) Start...
Use CKEditor plugins button on AlloyEditor
legacy How To
Issue What are the steps to add the colorbutton plugin as an AlloyEditor button? This official documentation doesn't work on DXP by default and needs some extra configuration. Environment DXP 7.0, DXP 7.1, DXP 7.2, DXP...
After a failed CAPTCHA forgot password submission, the 'Text verification failed' alert persists after refreshing the page
legacy
Issue The screen name/email address field value is not removed from the page after refreshing the page after an invalid 'forgot password' CAPTCHA attempt, and the 'Text verification failed' alert persists. Steps to...
Configuration of Flag notification Email sender addresses and names
legacy Troubleshooting
Issue Flag content warning (e.g. when a user reports a thread on a Message Board as inappropriate) is not sent to admins despite changing the email sender name and address under Control Panel > Instance...
Can we prevent editors from injecting executable code in Web Content fields?
legacy Troubleshooting
Issue When rendering the text fields stored for a Web Content through Web Content Templates, the resulting markup might execute undesired code if the editor has introduced executable code like: <img src=x...