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tcp.xml file path not mapped properly in clustering setup
legacy Troubleshooting
Issue The tcp.xml file path provided inside portal-ext.properties is unable to map it properly. The file is placed at ${Liferay_Home}/tomcat/webapps/ROOT/WEB-INF/classes/tcp.xml and the path provided inside...
The requested resource could not be found errors
legacy Troubleshooting
Issue The user dashboard and profile page are not accessible on the JBoss server Steps to reproduce: 1) Set up a clean instance of Liferay 7.4 on JBoss EAP 7.4 2) login with admin (test user) 3) Navigate to the...
ExportImportServiceConfigurationUpgradeProcess hangs indefinitely
legacy Troubleshooting
Issue Upgrading to DXP 74U82+ hangs in ExportImportServiceConfigurationUpgradeProcess (v1.0.2) upgrade process: INFO [main][UpgradeProcess:127] Upgrading...
After upgrading 7.4, a new Tunnel Authentication entry is created
legacy How To
Issue After upgrading to 7.4 from previous versions or Updates, there is a new /api/liferay/do entry in Tunnel Authentication configuration (Control Panel > System Settings > API authentication > Tunnel...
How to modify web content by editing database field
legacy How To
Issue On 7.4 there is no content field on JournalArticle table, so you can't search here this content or modify it quickly. Environment DXP 7.4 Resolution Knowing that on DXP 7.4 content field was removed...
How to send notification based on site with groupid
legacy Troubleshooting
Issue When having two separate sites, we want to create different notification for each, but we can't set separate notifications for different sites with the condition: groupId==<groupId of your site>. If we create...
How to create GraphQL request to Filter Content Structures
legacy Troubleshooting
Issue When trying to filter Content Structure ( WebContent > Structures ), and using a wrong syntax, you might get any of the following errors: Exception while fetching data (/contentStructureStructuredContents) :...
"Someone may be trying to circumvent the permission checker" errors shown in the logs
legacy Troubleshooting
Issue The following message is identified in the logs: May 10 11:28:27.159 build-3348 liferay[liferay-64c4b97d99-nvp2x] [dxp] ERROR [http-nio2-8080-exec-18][IncludeTag:128] Current URL...
Error updating DXP 7.4: Upgrade process failed or upgrade dependencies are not resolved
legacy Troubleshooting
Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 But when system boots with the Update-Y installed, following message is showed in...
How to reduce disk space used by Document previews
legacy Troubleshooting
Issue We have noticed that half of the backup size corresponds to Document previews from the Document Library. Is there a way to clean up these files and reduce the backup size? Environment Liferay DXP 7.1 Liferay...
Interval is either equal or less than 0 error during upgrade
legacy Troubleshooting
Issue You might encounter the following error during upgrade attempt to Liferay DXP 7.4 U69+: ERROR [main][ROOT:47] bundle com.liferay.portal.scheduler:8.0.32...
SQLException: Index column size too large. The maximum column size is 767 bytes.
legacy Troubleshooting
Issue I used a copy of Production database (MySQL) to test upgrading from Liferay 7.4 U62 to U90. The upgrade was failed with the following error: INFO [main][UpgradeProcess:118] Upgrading...
Portal stuck on startup at 'Starting initial bundles'
legacy Troubleshooting
Issue When trying to start Liferay, the starting process gets stuck at : 'Starting initial bundles'.  Environment Liferay DXP 7.2 with a database connected Resolution Restarting the database server and the portal...
Firewall is blocking special characters
legacy Troubleshooting
Issue Particular variables or special characters, like "@" and "$," are present in the URLs that the security layer blocks. Some security rules do not allow special characters like "@" and "$" in the URLs used when...
OOB Category Filter widget configuration failed
legacy Troubleshooting
Issue When updating the order of vocabularies in the Category Filter widget configurations, it fails with an error: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null java.lang.NumberFormatException: Unable to...
Change the trace level for code_jsp
legacy How To
Issue How to change the trace level for the following 'WARN', code-404: WARN  [default task-2629][code_jsp:154] {code="404", msg="Not Found", uri=/code.png Environment Liferay DXP 7.3 Resolution The user can...
Admin will not be allowed if they doesn't contain the domain @liferay.com
legacy Troubleshooting
Issue Users are unable to use any emails unless they have @liferay.com and are observing the "java.lang.IllegalStateException: Unable to get default company ID errors": SEVERE [http-nio-8080-exec-4]...
Redirect is not going to expected site page after configuring friendly URL
legacy Troubleshooting
Issue After configuring a friendly URL for my instance Home Page, the redirect is not going to the expected site page. Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution In order to achieve the expected page redirect the...
How to change ReleaseInfo panel in server administration, resources tab
legacy
Issue We want to change the Release Info panel, what is shown inside the Server Administration > Resources menu Environment Any DXP 7.x Liferay version Resolution Since it would require changing the...
Cannot install Liferay Push on DXP 7.0
legacy Troubleshooting
Issue Trying to install Liferay Push from Apps > Store Getting the error that it failed to complete and in the logs you get: Caused by: com.liferay.portal.lpkg.deployer.LPKGVerifyException: LPKG validation failed...