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Non-Liferay Users Cannot Use Their Domain in Setup Wizard
legacy Troubleshooting
Issue We just ran a fresh install of Liferay and are seeing the following error in the logs: WARN [http-nio-8080-exec-5][PortalImpl:6760] null java.lang.IllegalStateException: Unable to get default company ID ...
Upgrade Error DDM Forms Replacing Polls
legacy Troubleshooting
Issue We are running an upgrade from Liferay 7.0 to 7.4 and observing the following error in the log: WARN  [main][BasePortletIdUpgradeProcess:511] null com.liferay.portal.kernel.log.LogSanitizerException:...
Unable to use /expandovalue/get-data method
legacy Troubleshooting
Issue When using the JSON Web Service API, to get the values for multiple column names, we find that filling the columnNames field on get-data Method does not yield any of the expected data. Any values input into the...
Disabling jQuery breaks Control Panel and Login Portlet
legacy
Issue After disabling jQuery in DXP 7.2, it is no longer possible to close the control panel, expand the "Users" and other sections, and the login portlet breaks as well, resulting in reduced portal...
"No primary key column found for AssetEntry" errors when upgrading from 7.2 to 7.4
legacy Troubleshooting
Issue After running the upgrade process from 7.2 to 7.4, the following error message is observed in the upgrade logs: 2023-03-31 21:42:50.514 ERROR [main][DBUpgrader:79] null...
Application Servers supported for DXP 7.4
legacy
Issue The documentation page https://learn.liferay.com/en/w/dxp/installation-and-upgrades/maintaining-a-liferay-installation/updating-liferay uses Tomcat as the exemplified Application Server....
Styles Panel styles does not apply to OOTB widgets when Publishing the page
legacy Troubleshooting
Issue When making changes to the Styles Panel (such as changing the background color of a Widget on a content page), the changes are not applied after publishing the page (In the view-source, CSS classes and styles are...
Cannot access source code on configuration mails with ckEditor
legacy Troubleshooting
Issue When try to put a source code on the configuration email, after save, the CKeditor shown an empty code. Environment Liferay DXP 7.4 U72 until the U75. Resolution Upgrade to Liferay DXP 7.4 Update 76 or...
Unable to install any patch or hotfix on DXP
legacy Troubleshooting
Issue Even after trying with a vanilla instance and restarting the server, the user was unable to install a patch or hotfix. Environment Liferay DXP [all versions ] Resolution The above issue also might happen when...
PostgreSQL timezone
legacy
Issue The time zone of PostgreSQL is set as UTC. ・Is there any recommended setting for Liferay? ・Is there any issue for Liferay if TimeZone is set to UTC? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP...
Overriding Gradle default settings and downloading files from a local repository using IntelliJ
legacy Troubleshooting
Issue Downloading files from the default Liferay repository is not possible due to firewall settings while using IntelliJ. How to change the default Gradle settings for the repositories and use a local one...
com.liferay.portal.kernel.exception.NoSuchCompanyException: No Company exists with the key {webId=liferay.com}
legacy Troubleshooting
Issue When starting a new cluster installation of Liferay 7.3, this error appears, and then I cannot access to Liferay's Control Panel and other functionalities. ERROR [main][PortalInstances:261]...
Failed upgrade process for module com.liferay.journal.service
legacy Troubleshooting
Issue During your upgrade process, you might encounter an error during the com.liferay.journal.internal.upgrade.v1_1_0.DocumentLibraryTypeContentUpgradeProcess step: Caused by:...
Second java process running on Liferay server
legacy
Issue On our production Liferay server we just saw a second java process running with these arguments: java -cp...
How to trigger test emails from Liferay?
legacy How To
Issue We have configured our SMTP in Liferay. We would like to test if emails are sent and received. How can we trigger a test email from Liferay?   Environment Liferay DXP 7.4   Resolution You can use the attached...
Does the Admin user have to be active to upgrade Liferay?
legacy
Issue We are going to upgrade our Liferay portal and would like to know if there is any problem if the Admin user is inactive. Environment Liferay DXP 7.4 Resolution To perform the Liferay upgrade it is not...
Web Content Templates error: ORA-00932, during sorting them
legacy Troubleshooting
Issue Experiencing a misbehavior after trying to sort the Web Content Templates: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null ERROR [http-nio-8080-exec-7][SqlExceptionHelper:142] ORA-00932:...
OSGi configuration disappears
legacy Troubleshooting
Issue Settings performed through OSGi appear to be lost. Environment Liferay DXP Resolution Check the following aspects: Database: If portal is pointing to a wrong database where configuration isn't defined...
Service Builder fails to build modules if trash-enabled="true" is added as a property
legacy Troubleshooting
Issue If the service builder entity has the attribute trash-enabled="true" defined, the corresponding abstract methods were generated for the model & wrapper classes(FooModel, FooModelImpl, FooWrapper) for...
NullPointerException during portal startup in ModuleFrameworkImpl._setUpInitialBundles
legacy Troubleshooting
Issue Portal immediately fails to start due to a exception like the following one: Caused by: java.lang.reflect.InvocationTargetException at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native...