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How to Grant Add User Permission to a New Role?
legacy Troubleshooting
Issue We set up a new role and want to enable it to add new users to the portal. When we navigate to Define permissions > Users and Organizations, there is no "Add User" permission. Even is granting all permissions...
Rest Application menu (/o/api) contains duplicate items
legacy Troubleshooting
Issue I have noticed that when I use the headless /o/api Rest Application menu has duplicated items. It is duplicated next time after being selected and used. It does not impact the functionality. Reproduction Steps:...
Display date disappears if you update a web content
legacy Troubleshooting
Issue I have an issue with the web content article display date. When I update the web content by changing the title, the published date disappears. Reproduction Steps: 1. Start 2025.q1.8-lts 2. Go to Content & Data...
Liferay service restarts frequently
legacy Troubleshooting
Issue Since we allowed access to some users to contribute content, we are getting many issues with Liferay service restarts. While we are working with the platform, following error message is shown without any...
NoClassDefFoundError: org/apache/commons/compress/archivers/zip/ZipArchiveInputStream
legacy Troubleshooting
Issue We are putting up commons-io on osgi/module folder so it will be readily available to all modules, on our previous version of Liferay (DXP 2024 Q1.7), the commons-io worked, however now we are updating to the latest...
Analytics Cloud Stuck On "Redirecting to your identity provider..."
legacy Troubleshooting
Issue When attempting to access Analytics Cloud via https://analytics.liferay.com the site hangs indefinitely on the "Redirecting to your identity provider..." message. This can occur despite successfully logging...
User Workflows Not Appearing Under 'Assigned to My Roles'
legacy Troubleshooting
Issue We have enabled a workflow for approving new user account creation. While the Admin user gets the notficiation about the workflow task, if they navigate to My Workflow Tasks > Assigned to my Roles, the task is...
Loss of Client Extension Configurations After Publishing with Local Staging
legacy Troubleshooting
Issue After configuring settings such as JS or CSS on the pages of a site with Local Staging enabled, the changes are being lost after publishing to Live   Environment 2024.Q1.12 (or older versions)   Resolution This...
Is it possible to block direct access to a portlet render URL?
legacy
Issue We would like prevent direct access to portlet render URLs (/c/portal/render_portlet) that bypass normal navigation within the portal.  These portlets have been manually added to the page. Example URL:...
After upgrading to 2025.q1. old display date is not set as publication schedule date
legacy Troubleshooting
Issue When upgraded to 2025.q1.2 the display date was still there in the database, but when you checked the UI clicking on Schedule Publication, you could not see the date set for display on the previous Liferay.  ...
OHS IP Appended to Image URLs on One Application Server Node
legacy Troubleshooting
Issue Inconsistent behavior is observed between two application server nodes with identical configurations. One node appends the OHS (Oracle HTTP Server) IP address to image URLs, causing 404 errors, while...
Path error for mariadb.jar
legacy
Issue Booting Liferay DXP 2025.Q1 we see in log file following error: May 22 11:37:49.551 build-3994 liferay[liferay-7c588c8bd4-mg686] [dxp] ERROR [main][StartupAction:68] Files...
Permissions error when restoring backup
legacy Troubleshooting
Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964...
Is it possible to integrate a Liferay site content with external platforms like SharePoint?
legacy
Issue Is it possible to integrate a Liferay site content with external platforms like SharePoint, beyond .LAR file exports? Environment Liferay 7.4+ Resolution Liferay sites are exported and shared as .LAR files. These...
Re-enabling Basic Authentication when Unable to Access the DXP Control Panel
legacy How To
Issue My Basic Authentication was disabled at the Instance Level, and now I am unable to access the DXP Portal because of it. How do I re-enable Basic Authentication without logging in?   Environment Quarterly...
Sites/Groups Not Searchable in Out-of-the-Box Liferay
legacy
Issue We do not see sites as an option while selecting different asset types in the Type Facet portlet as well as in Blueprint configuration. However, we can see in the Liferay source code that SiteAssetRendererFactory...
Welcome to Liferay converted to a random paragraph when using non-US English language
legacy
Issue When using English (United Kingdom), English (Australia), or English (Canada) as the default language in Liferay DXP page, the default page displays a placeholder message instead of the expected "Welcome to...
Users are redirected to the Document Library home folder after interacting with a document
legacy Troubleshooting
Issue After interacting with a document in a sub-folder withing the Document Library, users are redirected back to the Document Library's home folder. Environment Quarterly Releases Resolution This issue has been...
Error uploading file: ClassCastException: class com.liferay.portal.repository.liferayrepository.model.LiferayFileEntry cannot be cast to class com.liferay.portal.kernel.model.BaseModel
legacy Troubleshooting
Issue I get an error like this in the logs when uploading a file: Caused by: java.lang.ClassCastException: class com.liferay.portal.repository.liferayrepository.model.LiferayFileEntry cannot be cast to class...
Changes to Site Templates are not propagated to pages
legacy Troubleshooting
Issue Changes made to a site template are not propagated to the pages that use the template. We can see the next error in the server log: [LayoutSetPrototypeMergeBackgroundTaskExecutor:219] Merge fail count...