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Uploading a large amount of data results in high memory usage on CI service
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Uploading more than 1 GB worth of files can result in a failed build and high memory usage indicated by an exit value of 137 error....
The ci service exceeded 80% of its allocated Memory
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We sometimes see the following warning in the Cloud console when deploying builds: Environment Liferay PaaS Resolution If the message...
Importing and Exporting Object entries
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article discusses how to export a copy of your Object entries, and import them into a new Object using the Import/Export Center...
CI service's monitoring data is not visible in cloud console
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue CI service is not showing any monitoring data after a certain date, post recent deployment on the Liferay PaaS environment...
Need to check access logs from webserver in Liferay PaaS environment
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User needs access to webserver's access logs to check which IPs have accessed their site. Environment Liferay DXP 7.3+ Resolution...
LCP Tool installation in a restricted environment
Issue LCP tool does not get installed in a restricted environment as it needs to access internet and various sites to be installed and operated smoothly. Environment Liferay DXP 7.3+ Resolution Please whitelist *.liferay.cloud at the firewall end to make sure that LCP tool is installed...
Liferay deployment fails with Dynatrace errors in Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment to Liferay fails with errors related to Dynatrace application. Environment Liferay DXP 7.4 Resolution This usually happens...
Is it possible to remove the default domains *.lfr.cloud in Liferay PaaS?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In Liferay PaaS, is it possible to remove the default domains *.lfr.cloud? Environment Liferay PaaS Resolution There is no way to...
Liferay PaaS: Cannot add hotfix to the GitHub repository - Hotfix is larger than 100MB
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The hotfix is so large that it is cannot be added to GitHub repository from local Liferay environment. GitHub has 100MB limit and...
HTTP/2 protocol in Liferay Cloud
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Does Liferay Cloud support HTTP/2? Environment Liferay PaaS Resolution Liferay Cloud supports HTTP/2. It is enabled by default in all...
Guest user permissions not working for Picklists
Issue When picklists are assigned guest user view permissions, the JSON API is not accessible without authentication. Environment Liferay DXP 7.4 Resolution This is the correct behavior based on the Service Access Policy. By default, API access is restricted, but by following this...
Clean previous deployments which are stuck in a "in progress" status
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have run several deployments in the same environment and the console shows that there are various running/in progress, but only...
Downloading Backups via the CLI Tool
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We use CLI to download the database backup but the download is failed with the following message: Reason: No such object:...
Configuring Liferay Cloud with Azure Git Repositories
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue GitHub, GitLab, and Bitbucket are not ideal Git repo options for all customers Customers who utilize AzureDevOps as their Git...
Service shows as starting in the UI and not completing
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Around Oct. 9th, 2023, after deployment, console shows deployment succeeded but UI still shows that service is still loading for...
Backup fails with Error: Retry total time limit exceeded
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup failed with the below exception: backup[backup-84fd5546d99-gfgfhd] [ERROR] Error: Retry total time limit exceeded -...
Is It possible to implement Datadog in Liferay PaaS environment?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to implement the Datadog monitoring in the Liferay PaaS Production environment? Environment Liferay PaaS Resolution...
Is it possible to use the same CDN using in the Liferay PaaS instance and on the on-premises instance?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to connect the same CDN using in the Liferay PaaS instance to a on-premises instance? Environment Liferay PaaS...
"Driver org.mariadb.jdbc.Driver claims to not accept jdbcUrl" error when trying to deploy 7.4 U98 + or 7.3 U34+
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service deployment fails when setting DXP 7.4 U98. In the Liferay service logs we can observe the following error: Caused by:...
Troubleshooting Performance Issues in Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Performance issues can manifest in various different symptoms, from 503 Service Unavailable errors to slow page loads. This article...
The database service went offline briefly causing downtime
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The database service went offline briefly causing downtime Environment Liferay PaaS Resolution The database service performs routine...
HTTP/2 Rapid reset attack mitigation in Liferay PaaS (CVE-2023-44487)
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue If you are using HTTP/2, nginx and below tomcat versions, you could suffer from HTTP/2 rapid reset attack (CVE-2023-44487) from 8.5.0...
java.lang.StackOverflowError while deploying Liferay service caused by getSuperLocale
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This error could occur in Liferay PaaS environments, when starting up Liferay. Server will not start. javax.servlet.ServletException:...
UpgradeException while restoring a lower version of Liferay in Liferay PaaS environment
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User gets UpgradeException while trying to restore a lower Liferay version backup on cloud environment. For eg: Restoring a DXP...
Need to shutdown servers in Liferay PaaS environment
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User needs to shutdown the app server and web server for cloud environment Environment Liferay PaaS Resolution There is no manual way...
Can Client Extensions be deployed in an Liferay PaaS environment?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I want to use Client Extensions with my Liferay PaaS environment. Environment Liferay PaaS Resolution Client Extensions are now...
The "max_connection" variable present in the database service is related to which parameter?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to configure the database service, the following variable was checked "LCP_GCP_DATABASE_FLAG_MAX_CONNECTIONS", what would...
Is it possible to create multiple logins with the same email?
Issue Is it possible that more than one user can have the same email, with different logins? Example: X with ID 0, email: x@xpto.com, password set by x Y with ID 1, email y@xpto.com, password set by y Environment All environments Resolution Unfortunately the Liferay does not support the...
How long does the content remain in the CDN cache?
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue What is the policy for cleaning and updating content stored on the CDN cache? Environment Liferay PaaS Resolution The CDN avaliable...
Analyzing traffic and user activity on your Liferay Cloud environment
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How can we review inbound traffic and user activity in Liferay Cloud? Environment Liferay PaaS Resolution For inbound traffic, please...
Deployment fails with error "manifest for liferay/dxp:7.3-u6 not found: manifest unknown"
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm trying to deploy the liferay service but the process fails. The Build logs show this error: Step #1: manifest for...
Deployment is in progress but container is started
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The Overview tab shows, the deployment for one of the services of the build is still in progress (on the UI), but the container is up...
Production deployment fails
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment of Liferay service has failed, and the following message is readable in the logs: WriteConflict error: this operation...
"Invalid host name" warning message found in logs
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While checking the logs of the Liferay service you can notice the following trace: Aug 21 10:45:46.359 build-3452...
The folder structure in the downloaded backup is different from the folder structure in Liferay Service Shell
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The folder structure in the downloaded backup is different from the folder structure(/opt/liferay/data/document_library) in Liferay...
Configuring Virtual Hosts for Site URLs
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a new site in our dev environment for which we want to configure virtual hosts.  As per the process we have done the...
Configuring Multiple Domain Names Pointing to the Same Virtual Instances (Liferay PaaS)
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have several Virtual Instances. Each one of this virtual instances have their own name (custom domains). For one virtual instance...
"Invalid character found in the request target" logs and causing a bad request state
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Trying to access an URL that contains special characters the page fails to load showing a HTTP Status 400 - Bad Request Tomcat page....
RuntimeException is Thrown in the Log
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The following error is thrown in the log after my latest deployment: java.lang.RuntimeException: Current portal schema version 26.4.0...
How to check multibyte MySQL table data with Liferay PaaS
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation...

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