Data is lost when Web Contents are published with the Corsican language.

legacy Troubleshooting

Issue When publishing content in the Corsican language, data that had been published in other languages was lost. Environment All environments Resolution Please request a hotfix with LPD-27959 to resolve the...

Unable to access product specifications via guest user

legacy Troubleshooting

Issue Users need to access product details via a headless admin API but through guest users (unauthenticated requests). However, users could use 'Service Access Policies' for this; though, even after adding the...

Uncaught TypeError in the DXP Homepage (PageTree)

legacy Troubleshooting

Issue If a role does not have admin access, but can access the Site Menu, PageTree toggle console errors. Certain roles that have access to edit web content see an error in the browser console log....

Parent organization membership is also displayed

legacy Troubleshooting

Issue We found a bug with how organization membership is displayed on the user account page: when a suborganization is assigned to a user, the parent organization of the assigned suborganization is also...

The "assign to me" tab under My Workflow Tasks is not displaying the order by latest documents at the top of the grid

legacy Troubleshooting

Issue The assign to me tab is not displaying the order by latest documents at the top of the grid. In 7.4 the latest document is displaying in the bottom of the grid. Environment 2023.Q4 Resolution You can use the...

How much time does it take for a new SSL Certificate to be updated in Liferay PaaS?

legacy Troubleshooting

Issue User has updated their system with a new SSL certificate properly and the update is not performed immediately. Environment Liferay PaaS Resolution It takes around 30 minutes for a new SSL certificate...

Failed Loading the Jackson 2 API Plugin on Jenkins Build

legacy Troubleshooting

Issue After upgrading Liferay Cloud Services from v4 to v5, we encountered the following error relating to loading the necessary plugins with the Jenkins build. SEVERE: Failed Loading plugin Jackson 2 API Plugin...

Unable to select Specific Display Page Template for the default 'Home' page from the page hierarchy

legacy Troubleshooting

Issue While creating web content and while selecting the Specific Display Page Template, the ‘Home' page does not get enabled and hence the child page associated with the 'Home’ page cannot be selected....

Content does appear correctly for 'Site Member' users even though permissions appear correct

legacy Troubleshooting

Issue We have a 'Web Content' set up as visible for 'Site Member' users. This 'Web Content' is under a hierarchy of folders. We added a 'Web Content Display' widget to show the 'Web Content'. The widget is also set...

Theme upgrade issues

legacy Troubleshooting

Issue We are moving from Liferay 7.3 to Quarterly releases and we would like to upgrade our theme, but facing errors e.g. "No mixin named media-query." or "Undefined variable: '$nav-underline-font-size'." Environment...

Can you add a theme or fragments to action pages?

legacy Troubleshooting

Issue How do I add fragments to action pages like /c/portal/update_password and /c/portal/update_reminder_query? Our theme reverts on utility/action pages /c/ When a user is taken to the...

The Impersonation Attempt Fails Without Errors in the Logs or UI

legacy Troubleshooting

Issue Admin users are unable to impersonate other users. When attempting to impersonate, a new tab opens, but it remains on the original user. Impersonation attempts fail, the `doAsUserId?` is missing from...

Backup doesn't have permissions to open the Document Library

legacy Troubleshooting

Issue Backups fail with these log messages: rsync: [generator] opendir "/mnt/prepare-restore/document_library" failed: Permission denied (13) cannot delete non-empty directory: document_library rsync error: some...

Service Provider (SP) initiated SLO when using OIDC (SaaS environment)

legacy Troubleshooting

Issue We are utilizing OpenID Connect (AWS Cognito) for logging into Liferay; however, the users remain logged into the SSO system even after logging out of Liferay. Environment Liferay DXP 7.4 Resolution...

Known Issue [Resolved]: Products with a UOM configured and discounts updated via API unexpectedly display per-base-unit net price

legacy Troubleshooting

Issue After applying a discount to a product (with a UOM configured) via the POST v1.0/skus/by-externalReferenceCode/{externalReferenceCode}/sku-unit-of-measures headless-commerce-admin-catalog API, the discounted...

Unable to configure Liferay to use Okta groups for authorization due to missing Feature Flag

legacy Troubleshooting

Issue While trying to configure Liferay to use Okta groups for authorization when following the instructions here, Importing User Groups’ Memberships from an External IDP through SAML, there’s a mention of...

All Custom Fields are not viewable in the Control Panel

legacy Troubleshooting

Issue When adding more than 25 attributes, only 20 are viewable. Steps to reproduce: Control Panel > Configuration > Custom Fields > User Add more than 25 attributes by clicking on "New" Observe that only 20...

Unable to filter by relationship using Postgres in neasted levels

legacy Troubleshooting

Issue When filtering data based on relationships with nested levels using PostgreSQL, we encountered an internal server error with the following log entry instead of a status 200: 2024-04-18 13:43:33.147 ERROR...

Error: Could not find or load main class com.liferay.css.builder.CSSBuilder

legacy Troubleshooting

Issue After switching to JDK11 I'm unable to build my project. Build failed with an exception that lists a path to my java version. Error: Could not find or load main class...

Mutiple search containers is not working properly

legacy Troubleshooting

Issue If users have multiple search containers in the same widget, first search container is showing results in the second container and vice versa. Expected results would be in the below 'view.jsp' is 'test1'...

Analytics Cloud Custom Event is not firing

legacy Troubleshooting

Issue I created a custom event according to the documentation When I check in AC, I don't see any data collected for this custom event Environment Analytics Cloud DXP 7.0+ Resolution Apart from establishing the...

Liferay Developer Studio not working on MacOS Ventura

legacy Troubleshooting

Issue Liferay IDE has known issues with M1/M2 chips. Environment Liferay Developer Studio Resolution The recommended workaround for this behavior is to install the arm64 Eclipse binary...

After copying the data to the Message Board, the numbered list not continuing

legacy Troubleshooting

Issue Copied the data from the Word file, pasted it into the Message Boards's Thread, and published it. After publishing the Thread, the number list is not continued and shows like: 1. a. 1. a. 1 a. Steps to...

The users imported from LDAP cannot change their password

legacy Troubleshooting

Issue The users who were imported from LDAP cannot modify their passwords from My Account. Environment All Liferay DXP environments Resolution Make sure that LDAP Export option is enabled. Ensure that the credentials...

In web Content Structures, Calendar in Date Picker Field does not display properly

legacy Troubleshooting

Issue When using a Web Content structure containing the Date Picker field and clicking on the calendar in the date picker field, the calendar is not displayed completely, and requires scrolling. Environment Quarterly...

Where is the place to define default values for Web Content Structures in DXP 7.4 ?

legacy Troubleshooting

Issue In Liferay 7.1 we had defined default values for fields in our Web Content Structures. After migration to Liferay 7.4 we do not see any place to define default values while creating or editing Web Content...

Configuring Default Permissions for New Folders: Addressing Inherited Permissions for Guests

legacy Troubleshooting

Issue The default selection of "Site Member" is preventing the inheritance of guest permissions. This default behavior occurs because a private page exists in the site, influencing the default...

Guest user is not redirected to the login page when accessing the portal with site URL

legacy Troubleshooting

Issue When I access https://www.myapp.com/mysite without logging in, it shows 404. When I add the page name to the URL e.g. https://www.myapp.com/mysite/sitepage, then it redirects to login screen. The login prompt...

Upgrade Fails: Error after upgrading using the Database Upgrade Tool (MS SQL Server)

legacy Troubleshooting

Issue After running `db_upgrade_client.bat` my upgrade failed with no explanation in the logs. Upgrade failed, when it was attempted again it was successful but Liferay won't start After upgrading, Liferay...

Facing issues in setting 'liferay.workspace.product' property for Liferay Workspace

legacy Troubleshooting

Issue Upgrading the portal from Liferay DXP 7.4 Update 67 to Liferay DXP Quarterly Release 2024.Q1.9 and trying to set 'liferay.workspace.product = dxp-2024.q1.9' in the gradle.properties however, it is not...

Feature flag LPS-202104 is not available for company 0

legacy Troubleshooting

Issue When upgrading my Liferay environment the following error occurs in the upgrade logs. How can I resolve this error? ERROR [main][FeatureFlagsBag:90] Feature flag LPS-202104 is not available for company 0...

Image preview not displaying for AVIF format

legacy Troubleshooting

Issue Images in AVIF format cannot be previewed in Documents and Media Steps to reproduce 1. Startup Liferay 2. Setup and enable ImageMagick (with HEIC support) 3. Navigate to System Settings > Adaptive Media >>...

Multiple

tags on the Home page editor
legacy Troubleshooting

Issue Users want to improve SEO performance by ensuring that each page contains only one H1 tag. However, they noticed that '<h1 class="hide-accessible">Navigation</h1>' appears on all pages, thus this has to be a...

"You do not have the required permissions" while assigning workflow tasks

legacy Troubleshooting

Issue The user is receiving an error "You do not have the required permissions" when one user assigns the workflow tasks to another user. When checked further, the task assigned by one user to another user is...

Gradle tasks not working for new versions

legacy Troubleshooting

Issue We are trying to update our workspace, to do so we have performed the following actions based on a blade init: Update gradle-wrapper version to 7.3.3 Set in settings.gradle file for...

Hardcoded link resulting in 404 error

legacy Troubleshooting

Issue I have a hardcoded button to a web content that is now going to a 404 page. My link to Liferay content is now breaking. Environment DXP 7.4 Quarterly Release Resolution Hardcoding links to Liferay content can break...

Adrum.js Timeouts in Microsoft Edge

legacy Troubleshooting

Issue I'm experiencing a timeout issue after logging into the portal and navigating through pages. When using Microsoft Edge, adrum.js timeouts, the extended loading time is also seen in HAR files. Browser...

Custom ActionExecuter always results in PortalException: No action executor for java

legacy Troubleshooting

Issue I tried to integrate a custom java ActionExecuter following this article https://learn.liferay.com/w/dxp/process-automation/workflow/developer-guide/creating-an-action-executor. But after using it in a workflow my...

Redirecting to login page when authenticated via SAML returns a 500 error

legacy Troubleshooting

Issue Navigating to to the login page /c/portal/login on the SP throws a 500 error when already logged in through SAML. Environment DXP 7.3 DXP 7.4 Resolution This is a known issue affecting DXP 7.4 U80 and lower and...

Unable to minify CSS in commerce sites

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.2 fix-pack-20 (commerce site) 2. Add the below properties in portal-ext.properties: minifier.enabled=true theme.css.fast.load=true javascript.fast.load=true 3....

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tags on the Home page editor legacy Troubleshooting

tags on the Home page editor
legacy Troubleshooting