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How to manually trigger LDAP imports before the import interval is reached

Issue I want to manually trigger LDAP imports by triggering the UserImportConfigurationModelListener scheduled job. However, when I trigger this job, I see the following line in the LDAP DEBUG logs: DEBUG...

Unable to download the file from the workflow form

legacy Troubleshooting

Issue Not being able to download the file from the workflow task shows: 'The document was deleted' Steps to reproduce: 1. Navigate to Control Panel > Users & Organization. 2. Create an organization. 3. Create a...

Not able to change the site logo in a site created using a site template

legacy Troubleshooting

Issue I'm trying to change the site logo using the configuration in the public pages, but there isn't an option to do so. Environment Liferay DXP 7.4 Resolution In order to be able to change site logo from a...

How to extract the okta authorization token for each user?

legacy Troubleshooting

Issue Once users log in to Liferay, the user should get redirected to Okta. After successful authentication, Okta is supposed to return an authorization token for that specific user. Concern: After successful Okta...

Liferay starts up creating tables and populating them with default data after restoring an upgraded database

legacy Troubleshooting

Issue You might encounter the behavior where you successfully back up your current data and performed a successful upgrade in your local MySQL server. However, when restoring the upgraded data, Liferay does not...

URL redirect not allowed in form submission

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How do I direct my user to a specific URL when submitting a...

My custom dropdown items are disabled

legacy Troubleshooting

Issue After following the steps of overriding the management toolbar the custom dropdown items are shown as disabled. Environment Liferay 7.4 Resolution You need to needs your customm buttons “actions” in...

Error "Uploaded LAR file type layout-set-prototype does not match Portlet." reported when importing site template lar file

legacy Troubleshooting

Issue Go to Control Panel --> Site Templates Click the icon with three vertical points in the upper right corner of the page and click Export/Import Select Import section Then importing a site template lar file, the error...

Email test@domain.invalid is used instead of the configured one

legacy Troubleshooting

Issue Although you configure through Instance Settings -> Email -> Email Sender an specific email sender, test@domain.invalid is used and the following WARN log shows ups when trying to send emails from...

Access to edit web content giving timeout

legacy Troubleshooting

Issue When trying to edit web contents they take a long time to open, the behavior in question was only reproduced in an oracle database in which the portal has to have a high number of pages and entries in the...

Page not found error 404 when attempting to download a document in Documents and Media

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Page not found error 404 when attempting to download a document in...

Workflow User Notifications triggered in State node throw NoSuchTaskInstanceTokenException

legacy Troubleshooting

Issue When using notifications as part of the workflow, when triggered in a State node, the notifications are generated but when they are selected, the following exception appears in the logs 2023-05-09 20:47:25.666...

OOTB captcha is not readable

legacy Troubleshooting

Issue Users are utilizing the OOTB Simple Captcha for security purposes; however, most of the time it's not readable. Environment Liferay DXP 7.4 Liferay Quarterly Releases Resolution To make the captcha image...

No Group exists with the primary "xxxxx" key shown in the logs

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The following messages are identified in the logs: Jun...

Special character validation for product relation type

legacy Troubleshooting

Issue Special Characters should not be allowed. Steps to reproduce: 1. Navigate to the System Settings -> Catalog -> Product Relations 2. Add new value as "<script>alert(1);</script>" 3. Save 4. Now, go to any...

Maven based Liferay Workspace for DXP

legacy Troubleshooting

Issue Unable to get the EE version of Liferay DXP while choosing maven in Liferay Developer Studio. Environment Liferay DXP 7.0+ Resolution User can manually change two configuration inside the pom.xml file to use...

Guest Users Are Unable to View Web Content After Upgrade

legacy Troubleshooting

Issue After upgrading from Liferay 7.2 to 7.4 we have observed that guest users are unable to view web content. In 7.2 we had unchecked the 'article view permissions' checkbox under system setting > web content, but...

Asset Library Administrator/Owner can't access his/her Asset Library

legacy Troubleshooting

Issue As an Asset Library Administrator/Owner you can't access Asset Libraries (neither through the Control Panel nor through the Site Administration Panel). Environment DXP 7.3 DXP 7.4 Resolution This can be achieved...

Issue with Publishing Expired Content in Publications

legacy Troubleshooting

Issue When trying to approve a Publication that includes expired Web Content, the following error is displayed: "This publication contains unapproved changes that need to be approved before being published."...

Field Reference value not getting applied to the web content

legacy Troubleshooting

Issue When attempting to update the Field Reference value within created web content a generically named value is displayed instead of the value manually added. Environment DXP 7.4 Resolution To resolve this...

Can a hotfix delete pages?

legacy Troubleshooting

Issue After installing the latest hotfix, we found that certain pages were deleted. How is that possible? Environment DXP 7.0+ Resolution Hotfixes contain fixes that change the Liferay source code Meaning that it does...

Guest User sees blank page when viewing Web Content from Search Results Widget

legacy Troubleshooting

Issue Steps to Reproduce: 1. Create a Widget page. 2. Place Search Bar and Search Results on the recently created page. 4. Create Basic Web Content (Demo Web Content) with an image and some text. 6. Create a new demo...

Audience targeting module deployment errors on Lifera DXP 7.2+

legacy Troubleshooting

Issue After migrating to 7.2 or superior version Audience Targeting deployment errors appear during startup and its modules appear as installed, not active: 1764|Installed |...

How are Known Individuals identified?

legacy Troubleshooting

Issue We would like to know how Analytics Cloud identifies Known Individuals. Environment Analytics Cloud Resolution Users are identified based on their Liferay user accounts. These accounts are synced to Analytics...

After editing them and restarting the server, default vocabularies are duplicated

legacy Troubleshooting

Issue Stage and Topic vocabularies recreate again in the global site Steps to reproduce: 1) Navigate to the Global site 2) Assert that Topic, Stage, and Audience vocabularies have been created 3) Control Panel >...

How to get rid of SSLHandshakeException?

legacy Troubleshooting

Issue When trying to access the site URL, the console displays the following exception, and the site is inaccessible. javax.net.ssl.SSLHandshakeException: Received fatal alert: handshakefailure...

Fragment should be accessible with its original name

legacy Troubleshooting

Issue The export/import of content pages with references to fragments in global is currently limited (using LARs). Steps to reproduce: 1) Navigate to the Global site 2) Create a new collection and a new Fragment in...

StorageException occurs when trying to access Google Cloud Storage.

legacy Troubleshooting

Issue The File Storage is configured to Google Cloud Storage. When performing some actions in Documents and Media, Liferay attempts to access Google Cloud Storage and raises the following exception: 06:42:27.828...

Not Able to Preview PDF Document in Recycle Bin

legacy Troubleshooting

Issue After a PDF document is moved to the Recycle Bin, it cannot be previewed. Steps to Reproduce Open Menu > Content & Data > Documents & Media Upload a pdf and publish Click 3-dot menu next to the pdf > Move to...

Host name does not match the certificate subject provided by the peer

legacy Troubleshooting

Issue Configuring S3Endpoint to connect the S3 bucket is giving the below error 2022-08-25 13:02:50.718 ERROR [default task-22][ImageImpl:69] Error reading image 4407228...

What to do when prompted with the warning message "This field is required" on a Text Field element of a Form after auto-fill is used?

legacy Troubleshooting

Issue After I filled the Form with AutoFill for the required fields, a warning message states "this field is required" on the Form. Even when I attempt to submit the Form or the warning message is still...

Special Characters in Screen Name Cause “Not Found” Error

legacy Troubleshooting

Issue Special characters such as "., _, |" being present within a screen-name throws a “Requested resource could not be found” error in the UI. Environment DXP 7.2 Resolution This issue was fixed by LPS-119836,...

The SSL certificate does not cover domain

legacy Troubleshooting

Issue The SSL certificate deployment is failing with the below error Jun 22 13:21:04.374 build-479 [testdomain-uat] Deployment in progress [webserver] as liferaycloud/nginx:1.16.1-4.0.1 Jun 22 13:21:12.200...

Language override - the global key does not get overwritten

legacy Troubleshooting

Issue Language hook does not rewrite the 'Mine' key in the Filter and Order menu. Environment DXP 7.1 Resolution To solve this, follow this article:...

After upgrading to DXP 7.4 the tags and categories are not accessible and 403 forbidden errors appear in the JS console.

Troubleshooting

Issue I cannot access the categories and tags after upgrading to DXP 7.4. The category selection disappeared from the web content admin. When I try to use the categories I receive 403 forbidden JS console errors....

Changes to portlet-model-hints.xml are lost if running mvn generate-resources from the root of a maven workspace

legacy Troubleshooting

Issue I made some changes (e.g. a hint) to the portlet-model-hints.xml file under my project's service builder folder and I am now running the mvn clean generate-resources command. If I run this command from within the...

Command-Line Tool installation in Linux Debian

legacy Troubleshooting

Issue After installing Command-Line Tool following instructions from https://learn.liferay.com/dxp-cloud/latest/en/reference/command-line-tool.html , the lcp command does nothing: username@mylaptop:~$ curl...

Language override is missing the Export-Import

legacy Troubleshooting

Issue We would like to use the Export-Import feature for our translations at Control Panel → Language override but we cannot find it. Environment DXP 7.4 Update 1-15 Resolution This feature has been available since...

Users who are not registered with Liferay application are able to log in

legacy Troubleshooting

Issue Users who are not registered with the Liferay application are able to log in even though they have no connections. Environment Liferay DXP 7.0 to 7.4 Resolution Users log into Liferay DXP by using...

Look & Feel Configuration popup displays error upon saving when using HTTP2

legacy Troubleshooting

Issue Look & Feel Configuration popup displays below error upon saving when using HTTP2: Your settings could not be saved Steps to reproduce: Configure the App server to work with HTTP/2. Open the Look & Feel...