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Image added via rich text editor on Wiki tool losing reference

Issue When adding an image in a rich text editor within a Wiki Page using Ctrl C + Ctrl V and then publishing that page, the image loses its reference and is no longer displayed in my content manager. Is there any way...

After an upgrade, some fragments get broken because JS strict mode seems to be enforced now

legacy Troubleshooting

Issue We do not declare JS variables when developing fragments. After an upgrade, these fragments stop working properly. Environment Upgrades to the following Patch Releases: 2023.Q3.5+, 2023.Q4.1+ Upgrades to 2024.Q1...

NoSuchGroupException: No Group exists with the primary key 0 when updating a Journal Article via service API

legacy Troubleshooting

Issue When trying to update a Journal Article (i.e., a web content) using the service API journalArticleLocalService.updateArticle( journalArticle.getUserId(), journalArticle.getGroupId(),...

When logging into Dynatrace I cannot see my hosts

legacy Troubleshooting

Issue I log in to my Dynatrace Dashboard I see the message "You have no monitored hosts" Environment Liferay PaaS Resolution Make sure that the tenant is correctly configured. The tenant or environmentid...

Error appears in Liferay logs when "Members" Widget is added to a blank site

legacy Troubleshooting

Issue When adding a "Members" widget to a new page, on a blank site, the following error appears in the Liferay logs: ERROR [http-nio-8080-exec-6][ComboServlet:412] Skip...

After an upgrade and database migration, old theme is not being replaced by new theme

legacy Troubleshooting

Issue After an upgrade, a new theme developed to replace an old theme is not applied to pages that utilized the old theme. There are multiple pages with different theme settings and updating them one-by-one is...

The portal is not reindexing because Elastic Search has reached the maximum number of shards.

legacy Troubleshooting

Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: Validation Failed: 1: this action would add [1] shards, but this cluster currently has...

OpenID Connect Client Secret field must be filled

legacy Troubleshooting

Issue I configured an OpenID Connect Provider Connection. When I try to login using the OpenID Connect Client Name, I get an internal server error. In logs, a java exception is thrown: WARN [http...

Checking for missing files in the Document Library as a result of File Store Migration

legacy Troubleshooting

Issue If Document Library files are missing after performing a File Store Migration, can the missing files be identified? Environment Liferay 7.4 Resolution The following Query may be able to check for what is...

Not all the subCategories are shown when empty search performed

legacy Troubleshooting

Issue When empty search performed not all the available subCategories are shown under a certain Category. Environment Liferay 7.4+ Resolution At your search facets, select configuration of the Category facet and...

Error on SecRuleEngine ${LCP_WEBSERVER_MODSECURITY}

legacy Troubleshooting

Issue Issues with Websever relating to Modsecurity: ERROR 'SecRuleEngine ${LCP_WEBSERVER_MODSECURITY}' was not declared on /etc/nginx/modsec/modsecurity.conf file Environment 7.4, Quarterly Release Resolution This...

Theme is not persisting in site templates

legacy Troubleshooting

Issue When a user creates a new site template and configures a custom theme, it is redirected to the 'classic theme' when a new site is created using that template. Steps to reproduce: 1. Start Liferay 2024.Q2.0...

PatchFileStructureException: Could not find hotfix.json or hotfix.sign

legacy Troubleshooting

Issue In some circumstances, users are unable to install the hotfix in their environment. The cause is often due to the incompatibility of the patching tool version. Sometimes, users receive the following error...

The Blueprints are not visible on the pages after upgrade process

legacy Troubleshooting

Issue Upgraded the Liferay from DXP 7.4 update 31 to the latest release (DXP 2024.Q2 is the latest one at the time of writing this article), the blueprint is not visible on the pages, which was configured in the...

Workflow task is not assigned to site role users

legacy Troubleshooting

Issue The users having certain site roles are unable to see the workflow tasks in the 'Assigned to my roles' tab Steps to reproduce: Start Liferay Bundle DXP 7.4 update 92 Create Sites: Create a new site (e.g.,...

"Prefix" does not save when switching between "Languages" for a User

legacy Troubleshooting

Issue When editing the "Language" selection for a User the "Prefix" does not always save the pre-selected response. Example: Set the "Prefix" to "Mr" and "Language" to "English" for a User and click Save. Change the...

CVE-2013-3587- enable of HTTP compression

legacy Troubleshooting

Issue Security vulnerability CVE-2013-3587 details a breach attack that is possible with the enable of HTTP compression and Deflate. Steps to see the behvaior: Navigate to any of the pages on the Liferay server....

LDAP import PermissionChecker not initialized

legacy Troubleshooting

Issue When importing users by Groups and enabling ‘Creating Roles on Import’, the roles and groups will be created/imported, but the users are not imported. Error reads PermissionChecker not initialized...

Folder titles shown in capitals in "Table" view in Documents and Media

legacy Troubleshooting

Issue Go to Documents and Media Add some folders (eg: css, index) Switch between Cards, List and Table views Result: In Table view only, the folder names are capitalized (eg: CSS, INDEX). The default folder name...

Jenkins Build error: Unable to get Tomcat version for product 'dxp-202X.qX.X'

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to perform a Jenkins build targeting a Quarterly...

URL with '+' for document names with whitespace returning 404 error

legacy Troubleshooting

Issue When I click on a link to a document that has space in the name, and the URL has '+' for the whitespace, such as https://www.sample.com/documents/123456/654321/Sample+Document.pdf I get a 404 error page instead of...

No inventory selectable in shipment

legacy Troubleshooting

Issue When placing a order in commerce and going through the order process I can select to create a order. After creating the shipment I can select which items to ship in this shipment and afterwards I am able to select...

Blank Objects page after enabling Object Model Builder

Troubleshooting

Issue We enabled Object Model Builder in the Beta Feature Flags, and when we open the Object menu, we get a blank page We also get an error in the browser console: TypeError: Cannot read properties of...

ISO-8601 error using postStructuredContentFolderStructuredContent method from JSON API

legacy Troubleshooting

Issue We have a web content structure with a field of type date ("dataType"=date). When trying to create a web content using this structure, through postStructuredContentFolderStructuredContent method (from the...

Liferay PaaS - Liferay service doesn't start up - You must first upgrade the portal to the required schema version

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service does not start up/gets shut down after...

Unable to set the Target when configuring Navigation Menu Items

legacy Troubleshooting

Issue I can see in the Templates section for Navigation Menu items ${navItem.getTarget()}, but when creating a menu item there is no way to set this. I would like to set this so that one of my menu items would open...

How to run Jenkins Jobs with Java 11

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I see that Jenkins comes with Java 11, but it uses Java 8...

Exceeded Quota Limit - Desired service spec cpu exceeded the max limit for provided plan on Liferay SaaS EXT environment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While deploying a client extension to an Liferay SaaS EXT...

Deployment is in progress but container is started

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The Overview tab shows, the deployment for one of the...

Production deployment fails

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment of Liferay service has failed, and the...

"Invalid host name" warning message found in logs

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While checking the logs of the Liferay service you can...

User enumeration attack via response time

legacy Troubleshooting

Issue It is possible to determine if an email address is valid or not (i.e., user enumeration) by comparing the request's response time. This can be done by checking the browser's network tab and comparing...

ADA Accessibility - the "Select" button is missing an accessible label

legacy Troubleshooting

Issue Expected Result: I expect the "Select" button to have an accessible label, such as "Select [Parent Organization] Button" Actual Result: "Select" button is announced simply as "Select" Steps to Reproduce:...

Checking for vulnerability to CVE-2022-42889

legacy Troubleshooting

Issue Is our Liferay instance vulnerable to CVE-2022-42889? Environment DXP 7.4, DXP 7.3, DXP 7.2, DXP 7.1, DXP 7.0 Resolution Look for commons-text in ${liferay.home}/license/versions.html, if you do not find it, you...

ADA Accessibility - in User Roles the "Remove" button is missing an accessible label

legacy Troubleshooting

Issue Expected Result: I expect the "Remove" button to have an accessible label, such as "Remove Role for [user name]" Actual Result: "Remove" button is announced simply as "Unlabeled zero button" Steps to...

Configuring Multiple Domain Names Pointing to the Same Virtual Instances (Liferay PaaS)

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have several Virtual Instances. Each one of this virtual instances...

ADA Accessibility - the "Choose" button is missing an accessible label

legacy Troubleshooting

Issue Expected Result: I expect the "Choose" button to have an accessible label, such as "Choose [organization name]" Actual Result: "Choose" button is announced simply as "Unlabeled zero button" Steps to...

"Invalid character found in the request target" logs and causing a bad request state

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Trying to access an URL that contains special...

Clear Analytics Cloud configurations

legacy Troubleshooting

Issue I would like to clone my environment, but an Analytics Cloud token can only be used by one DXP instance at a time. How do I remove the token from my cloned environment to keep it from disconnecting my...

ADA Accessibility - Screen Reader is announcing "Go To" at the end of Heading Level announcement

legacy Troubleshooting

Issue Expected Result: I expect the Screen Reader to only announce relevant information to avoid confusion Actual Result: The SR is announcing the Heading Level 1 link on the Home page as as: "[Heading Name]...

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