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Upgrading to Quarterly Release 2024.q1.1+ fails with a Duplicate entry in v3_4_1.LayoutFriendlyURLEntryUpgradeProcess#doUpgrade error

legacy Troubleshooting

Issue I tried to upgrade to the Quarterly Release 2024.q1.1. However, the upgrade fails with the following error in the log: Duplicate entry in v3_4_1.LayoutFriendlyURLEntryUpgradeProcess#doUpgrade Environment Below...

Glowroot page broken using a custom portal context

legacy Troubleshooting

Issue If we define a context other than ROOT in our portal, for example myportal, the Glowroot administration pages are not displayed or are displayed with visual errors. Environment Liferay DXP 2023.Q4...

Custom login page redirection with child page

legacy Troubleshooting

Issue The properties: "auth.login.site.url=/sign-in", "auth.login.url=/sign-in" are not working for the custom login page redirection if a user is working with child pages who does not have Guest user’s VIEW...

ConfigurationModelListener runs in both nodes

legacy Troubleshooting

Issue I developed a module to track system configuration changes using a model listener that implements ConfigurationModelListener. While everything is functioning correctly, there's an issue where this module executes on...

ORA-38029 during upgrade when statistics tables are locked

legacy Troubleshooting

Issue While upgrading from DXP 7.2 to DXP 7.4, the below errors were encountered: ERROR [main][DBUpgrader:70] null com.liferay.portal.kernel.log.LogSanitizerException: com.liferay.portal.kernel.upgrade.Upg...

ORMException buffer increment error when using the multiple files upload feature

legacy Troubleshooting

Issue When the users are trying to upload more than one document through multiple files option, they are having a performance issue in their portal. Steps to reproduce: 1. Start Liferay DXP 7.3 DXP 1 2. Navigate to...

Warn message populates when upgrading to Quarterly Release 2023.Q4.6 from 7.4: sun/misc/Cleaner

legacy Troubleshooting

Issue The following WARN message populates in the terminal when reindexing: WARN [liferay/background_task-2][IndexerWriterImpl:188] Error reindexing all com.liferay.document.library.kernel.model.DLFileEntry for...

Upgrade process fails with the following ERROR: Failed upgrade process for module com.liferay.search.experiences.service

legacy Troubleshooting

Issue When trying to upgrade from 7.4 to Quarterly Release 2023, the upgrade fails with the following error. Failed upgrade process for module com.liferay.search.experiences.service...

PostgreSQL JAR file can be safely removed?

legacy Troubleshooting

Issue We are deploying Liferay using the Tomcat bundle and noticed the inclusion of a postgresql.jar file. Since our environment utilizes MySQL, can we safely remove this file from all our deployments? It's being...

No JSON web service action with path /journal.journalarticle/get-articles and method GET for journal and similar JSONWS API errors

legacy Troubleshooting

Issue When invoking a JSONWS API method like /journal.journalarticle/get-articles the following error is sometimes thrown: No JSON web service action with path /journal.journalarticle/get-articles and method GET...

Calendar displays incorrect time when creating event in Month view

legacy Troubleshooting

Issue The Calendar Widget does not reflect the correct time when creating an event in the "Month" view. After configuring the event time and publishing it, the displayed time in the event window does not match...

PATCH request is not working for custom fields

legacy Troubleshooting

Issue Steps to reproduce: 1. Start up Liferay, change the password to 'a' 2. Go to Control Panel >Configuration > Custom Fields 3. Select Organization. 4. Tap the + icon to add a new Custom Field. 5. Select Input...

Audit log files in 7.4 are not created due to outdated portal-log4j-ext.xml file.

legacy Troubleshooting

Issue Audit log files are not generated despite following the steps as shown in: https://help.liferay.com/hc/en-us/articles/360029134891-Configuring-Audits#reporting-audit-events-in-liferays-logs-and-console This is due...

Configurations file is not reflecting for Elasticsearch

legacy Troubleshooting

Issue When users try to change configurations using .config files, these may not always be reflected. Environment Liferay DXP 7.4 Resolution The concerns outlined above mostly happen when the configuration is saved...

Glowroot is not working : Connect to localhost:4000 [localhost/127.0.0.1] failed: Connection refused

legacy Troubleshooting

Issue Glowrrot is not working and giving these errors: ERROR [http-nio-8080-exec-5][GlowrootProxyServlet:66] null org.apache.http.conn.HttpHostConnectException: Connect to localhost:4000 [localhost/127.0.0.1]...

Segments API taking more time

legacy Troubleshooting

Issue When there are around 230 user segments, it displays content based on the segment when the user logs in. Since there are more segments, the segment API takes more time to get the user segment. long[]...

Theme style is not minified

legacy Troubleshooting

Issue While building themes, user has noticed that theme's style files are not being minified. Environment Liferay DXP 7.4 Resolution Please change NODE_ENV=production by using the environment variable as per your...

Cannot sign in to marketplace

legacy Troubleshooting

Issue Steps to reproduce: Go to Control Panel > Marketplace Store Click the Sign In button Expected Behavior: Can sign in to the marketplace Observed Behavior: Clicking the Sign In button doesn’t do anything....

Errors calling an external SOAP web service related to javax.xml.ws.spi.Provider or com.sun.xml.ws.spi.ProviderImpl after upgrading to Java 11

legacy Troubleshooting

Issue We have developed a custom login pre-action module where we want to call an external SOAP web service, this module was working on older Liferay versions. After upgrading to Java 11, if we try calling this external...

com.liferay.portal.servlet.filters.i18n.I18nFilter has been removed. What do I need to do?

legacy Troubleshooting

Issue During startup (or upgrade) we see this error in the logs ERROR [main][VerifyProperties:163] Portal property "com.liferay.portal.servlet.filters.i18n.I18nFilter" is obsolete Why was this removed, and what do we need...

LPS-200065 is in the 2023.Q4.1 Quarterly release notes but is missing from the bundle

legacy Troubleshooting

Issue LPS-200065 was included in the DXP 7.4 2023.Q4.1 release notes, but it was missing from the bundle Environment Liferay DXP 7.4 2023.Q4.1 bundles and docker images Resolution LPS-200065 has been included in the...

java.lang.Error: factory already defined when starting up 2024.Q2 with JDK 17

legacy Troubleshooting

Issue Start up an environment with Liferay DXP 2024.Q2 and JDK 17. The following error message appears: ERROR [io.undertow.servlet.request] (ServerService Thread Pool -- 78) UT015005: Error invoking method...

Integrity constraint violation: unique constraint or index violation: IX_

legacy Troubleshooting

Issue When trying to start a clean Liferay bundle with the Hypersonic database and no portal-ext.properties, the following exception is being encountered: 2024-07-22 18:47:13.741 ERROR...

"Unable to persist buffered increment value" Error in Liferay Logs

legacy Troubleshooting

Issue I am seeing the following errors thrown regularly in my Liferay console logs. How can I resolve this? ERROR [BufferedIncrement-default-2][BufferedIncrementRunnable:54] Unable to persist buffered increment...

How to resolve "Attempting to upgrade table UserGroupGroupRole by adding a temporary column" DB2 database upgrade errors

legacy Troubleshooting

Issue When trying to upgrade Liferay DXP from a 7.4 U release to 2024.q1.3 using a DB2 11.5 database, we encountered the following errors relating to the UserGroupGroupRole table: INFO [ServerService Thread Pool --...

Unable to login without the sameSiteCookies="none"

legacy Troubleshooting

Issue Without the sameSiteCookies="none" setting up, some vital cookies (e.g., JSESSIONID) are not created at all, preventing portal access. Environment Liferay DXP Resolution This article:...

Issue in Workflow node ASSIGNMENTS option

legacy Troubleshooting

Issue We have a portal with multiple custom roles based on business rules and when trying to select roles in the Workflow node ASSIGNMENTS option the portal crashes. The problem lies in the endpoint that lists...

View only permission for custom Field does not include frontend restrictions

legacy Troubleshooting

Issue Facing issues while using 'View' only permissions for 'Custom Field', able to see and even edit the details even after View only permission. Steps to reproduce: 1. Navigate to Control Panel > Roles, and create...

Need to get values from System Configuration

legacy Troubleshooting

NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue...

'Your request failed to complete' while saving the values of Mail settings under Instance settings

legacy Troubleshooting

Issue Issue while saving the values entered for mail settings under instance settings wherein the values do not get saved and the error says: 'Your request failed to complete'.Steps to reproduce: 1. Start the...

Text Verification field is not showing validator after clicking on Forgot Password

legacy Troubleshooting

Issue When clicking on 'Forgot Password', Text Verification field does not showing any kind of validator (*). Steps to reproduce: 1. Navigate to localhost:8080/c/portal/login 2. Click on Forgot Password button....

Unminified CSS

legacy Troubleshooting

Issue Steps to reproduce: 1. Take Liferay DXP 7.2 fix-pack-20 2. Add the below properties in portal-ext.properties: minifier.enabled=true theme.css.fast.load=true javascript.fast.load=true 3. Inspect the page and...

Custom portlets are not logging correctly with SLF4J

legacy Troubleshooting

Issue Custom plugins (portlets and hooks) are not properly logging with SLF4J implemented, with no log4j2 configurations changed from previous Liferay versions to 7.4 or Quarterly Release. Environment DXP 7.4 Quarterly...

Not able to configure logging

legacy Troubleshooting

Issue Our previous configurations for logging are no longer working after upgrading to Liferay's Quarterly Releases. This was previously working in DXP 7.3. When we redeploy a module, the module completely stops...

How to resolve the "Require strangers to verify their email address?" Instance Setting not saving

legacy Troubleshooting

Issue After initially setting up a clean Liferay bundle (using my own administrator email domain), I am unable to save the "Require strangers to verify their email address?" Instance Setting, as it fails to save with...

CPU activity is high with large number of open sessions

legacy Troubleshooting

Issue High CPU activity can have multiple causes. Reviewing heap dumps may show a large number of objects org.apache.catalina.session.StandardSession. Environment Quarterly Release 2023.Q3, 2023.Q4, 2024.Q1...

Facing a 403 error while accessing the OOTB APIs

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Facing a 403 error with the OOTB APIs while...

Captcha text null when using a captcha portlet

legacy Troubleshooting

Issue CAPTCHA Verification is being failed. This only occurs when using a custom captcha portlet, captcha components from the portal (for example, the "forgot password" page) work properly. Environment Liferay DXP...

LDAP causing slowness while logging in

legacy Troubleshooting

Issue When LDAP is enabled, the login process takes a long time (about 2 to 3 minutes), causing server performance issues. Expected Result: The login should be relatively quick (a few seconds). Actual Result:...

Custom Bag JSP override fails on JBoss

legacy Troubleshooting

Issue When deploying a module that contains a CustomJSPBag to override a JSP, the file is created at wrong path. After the deployment the files should be created in the correct path, for example:...

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